Travel Department Reviews 

5,397
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 548 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent guides and staff for their extensive knowledge, helpfulness, and professional approach, ensuring smooth and enjoyable trips. People frequently highlight the wonderfully organized holidays, thoughtfully planned itineraries, and beautiful locations with comfortable, well-situated accommodations. Many consumers appreciate the high quality of service and value, making their travel experiences stress-free and memorable. However, some people mentioned dissatisfaction with the included meals, particularly regarding the limited choices for evening dining or the necessity of half-board. Additionally, a few customers experienced logistical disruptions, such as significant delays at passport control or unexpected holiday changes.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the guides for being... See more

Holidays

Customers consistently note positive experiences with holidays, with many highly recommending them and... See more

Location

Reviewers highlight positive aspects of location, with many praising the beautiful scenery and excellent... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent organization of trips... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high standard of hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

A most enjoyable trip to Cape Town, Garden route and Safari. Nicolette our guide was excellent, very knowledgeable and informative and looked after the group so well. The highlight was the game reserv... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,397)

540 reviews in the last 12 months

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Rated 5 out of 5 stars

Our recent trip to Norway fjords

Our recent trip to Norway fjords, was nothing short of amazing,, from location, to trip , hotels , and of course our wonderful tour guide Vidar ,, although expensive,, I would recommend and already have ,, recommended it to my family and friends

June 30, 2026
Rated 3 out of 5 stars

Booked a trip in January to Lake Como…

Booked a trip in January to Lake Como in June. I requested a " quiet room " when making the booking. I got a noisey and tiny room on the first floor of The Grand Hotel Menaggio overlooking a busy road.TD had six months to honor or reject this request, but sat on their hands. Hotel staff and Rep were great. Pity about the room

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Morocco, a country well worth experiencing

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel, and our bus driver were excellent. Staying in different Riads most nights was a new experience as was our camel ride through the desert! An amazing country and way of life, especially the Souks, well worth experiencing. Well done TD Active!

May 13, 2026
Rated 5 out of 5 stars

CLASSIC TUSCANY

We had a great holiday on the "classic Tuscany" tour with the travel dept.

The hotel was lovely. Staff were very friendly and helpful. The food was also good in the hotel with a pizza place just across the road for lunch on free days. The area of Monticatini was a lovely town to stay in.The tour guide Claudia was brilliant and so helpful. She was always checking to see if we were all doing ok. The itinerary was good too and the rest days were very welcome after the tour days. I would highly recommend this tour to anyone as having the tour days all organised for us was great.

It was a very enjoyable holiday indeed and we would consider another one in the future.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Tuscany solo

Max was an excellent guide and went the extra mile for everyone.
The hotel was in a great location,but the room was rather spartan, the shower was not great, and there were not enough clothes hangers.
Access to a pool in a heatwave would have been desirable. Otherwise , I was very happy with the organisation.

June 26, 2026
Rated 5 out of 5 stars

Excellent experience.

Guide, Anka, was fantastic. Very punctual, knowledgeable and approachable. Excursions were interesting and worthwhile. Optional trip to Monaco and Monte Carlo was awesome. Hotel Eden was central, near sea front, accommodation and breakfast were first class and staff were excellent. Plenty to do on “rest” days. Cannes was a delight.

June 19, 2026
Rated 5 out of 5 stars

Activity based holiday

Although the holiday feels expensive it actually works out ok as nearly everything is covered once you reach your destination, particularly on an activity based trip with TD Active where a packed lunch is also included.

June 18, 2026
Rated 5 out of 5 stars

krakow city break

Just back from 4 night city break.
Hotel was lovely. Good range of breakfast food. Staff were friendly in reception.
Krakow easy city to navigate __ excellent and great value tram services _ machines at stops and accept card __ Over 70's go free!.
Everywhere in the city accepts card payments.
One mention __ if you want to go to Auschwitz ___ book ahead. We were there over a weekend so tickets were not available for the saturday.
The Salt Mines were fascinating.
Paulina our guide was lovely and friendly and helpful with any queries.
All in all a very nice breakaway with usual good organisation by Travel Department.

June 18, 2026
Unprompted review

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