Travel Department Reviews 

5,534
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the seamless organization, reliable schedules, and truly memorable trips provided during their holidays. People consistently praise the professional tour guides for being exceptionally knowledgeable, friendly, and always ready to assist participants. Visitors also love the well-planned itineraries, comfortable accommodations, delicious meals, and wonderful sightseeing locations. Some reviewers were not happy with certain aspects of the hotel accommodations, noting that specific evening meals or breakfast options felt disappointing. Travelers occasionally mentioned that hotel distances from city centers or room standards could sometimes fall short of high expectations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable, expressing great appreciation... See more

Holidays

People report positive experiences with holidays, highlighting well-organized itineraries, fantastic... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with knowledgeable,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hotels and accommodation were of a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The holiday went like clockwork. Wonderful Rhone river cruise visiting interesting places. Amadeus is a very well run business. Our guides were all excellent. Each day provided an interesting choi... See more

Rated 5 out of 5 stars

Just back from South Africa trip with my wife. Fantastic experience, couldn't praise our guide Nicollette enough. So helpful, informative and knowledgeable about this beautiful country. The safari in... See more

Rated 5 out of 5 stars

Wonderful guide! No hassle, just everything looked after, lovely hotels, the tours were exceptional, loved each place we visited and would love to revisit Seville. Marvelous architecture, nothing was... See more

Rated 5 out of 5 stars

Excellent booking service and patience with our queries about the new digital travel arrangements. Amazing hotel (best ever) and a wonderful part of the world to visit. All the tours were good with... See more


Company details

  1. Tour Operator
  2. also in
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Sightseeing Tour Agency
  6. Travel Agency
  7. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,534)

418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very enjoyable holiday The…

I had a very enjoyable holiday The guide was very informative and helpful He went beyond the call of duty at times One instance in my case was the day trip to Jersey The trip home to me was an unavoidable glitch We organised a trip from Cherbourg to Dublin on the ferry An new enjoyable trip Life is what you make it Thanks again to everyone

September 22, 2026
Rated 5 out of 5 stars

Our holiday was fantastic because of…

Our holiday was fantastic because of the friends we had with us and all the people in our group. The sites we saw, the weather, the staff in the hotel and the food in the Granada hotel. But most of all Eric our tour guide, he was informative, friendly and most of all helpful, nothing would be too much trouble for him, a real gentleman.

September 29, 2026
Rated 5 out of 5 stars

I like to be looked after when I book a…

I like to be looked after when I book a holiday, and the Travel Department does all that for me, someone to meet us , caters for all our needs. The guides are wonderful and informative and knowledgeable about the area, overall I can't complain.

September 29, 2026
Rated 5 out of 5 stars

A beautiful view of Tuscany

This trip was a great experience. Claudia our overall guide was very knowledgable about all of our trips along with the local guides on each trip. The hotel is right in the centre of Montecatini and all the staff very friendly and efficient. There was a good choice of food for breakfast and again for dinner. I went on 9/9/26 and it was the end of the local jazz festival with plenty of free concerts on Fri, Sat & Sunday evenings which were excellent. The train station is 5 minutes from the hotel to enjoy trips to Pisa or Florence on the days there are no organised trips. If you were thinking of going to Italy on holiday with the Travel Department l would definitely recommand this holiday.

September 29, 2026
Rated 4 out of 5 stars

A very enjoyable holiday

A very enjoyable holiday. East Canada was a great country to visit. Julian was a wonderful guide, informative, helpful, well organised and pleasant. Accommodation and transport all acceptable standard except one hotel, the Holiday Inn in Kingston(where I would not stay again). Would definitely recommend holiday.

September 29, 2026
Rated 5 out of 5 stars

The travel department excellent service

The travel department never fail to deliver. They’re easy to contact, the destination are well researched, tour guides are friendly and knowledgeable and accommodation is good. I would absolutely recommend them.

September 29, 2026
Rated 5 out of 5 stars

Lake Garda review

Company helpful with any questions,holiday location ,guide,day trips and company were all excellent,hotel was good ,would have no hesitation in recommending travel dept

September 29, 2026
Rated 5 out of 5 stars

A wonderful holiday .

A wonderful holiday from start to finish, thank you Travel Department for looking after everything, even the minutest detail was catered for, even the rainy day didn’t dampen the experience.

September 15, 2026
Rated 5 out of 5 stars

Brilliant holiday in India

Brilliant holiday in India! Our guide Anurag was really excellent, very knowledgeable and kind. It was clear that he loves his country and he imparted information on history, culture and practices- with humour. We learned so much. The trip was full-on with early mornings and some long days travelling but it was really worth it. If I could make a suggestion to make the holiday even better it would be to add a full day of relaxation at the end.

September 29, 2026
Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish. Highly recommend Travel Department.
Hotel was brilliant, staff went above and beyond to be of assistance.
Excursions were well organised and information was plentiful. Beautiful country, well worth a visit.

September 29, 2026
Rated 5 out of 5 stars

Excellent holiday down under

The holiday was so well organised the hotels were of a very high standard and the guides which we met at the different destinations were very professional. The value for money was exceptional. The accommodation and staff at the various venues was top class.Excursions were fantastic.I could not have packed in all that we did on this holiday if I had been travelling on my own.

September 1, 2026
Rated 5 out of 5 stars

Great care all round

Not only were the accommodation, tours and guides 1st class, there was a level of care shown in an unforseen accident situation which went beyond expectation: arranging hospital transport for family, pharmacy run etc. Super care. Recommended company.

September 29, 2026
Rated 5 out of 5 stars

Birthday

We had a lovely holiday our only disappointment was our beautiful 4 star 🌟 hotel evening meals were very disappointing.

September 29, 2026
Rated 5 out of 5 stars

Great Staff

When I got in touch with the staff when booking and when I had a query it was great the way they interacted with me and helped me.

It's lovely to feel you are being listened to and then being helped without any sense of being rushed.

To have the chat is great.

September 7, 2026

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