Jen was beyond fantastic!! She patiently LISTENED to my situation, then carefully and completely answered my questions, never made me feel rushed, gave me time to input changes on the online form and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Speaking with your representative Lauren, was amazing. She listened and was VERY patient with me. She stayed on the phone until I completed the travel insurance form process, and told me afterward I w... See more
Company replied
I called 1800-228-9792 before I purchase for my wife and I travel ins to Italy, I don't know which is right Insurance to us. sales rep-Frank he was very helpful and explain all the benefit of travel i... See more
Company replied
⭐⭐⭐⭐⭐ Excellent service! Buying travel insurance was fast and effortless. The website was easy to use, pricing was competitive, and the entire process took only a few minutes. Everything was explained... See more
Company replied
Company details
Written by the company
Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.
Contact info
810 North 96th Street, Suite 300, 68114, Omaha, United States
- 1-800-228-9792
- customersolutions@travelexinsurance.com
- travelexinsurance.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Travelex review
The website was easy to use. The one point of confusion was the website would only allow me to enter one airline, when my trip includes 3 airlines and train travel.
July 31, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use. We will share this with our team as we continue to improve our site.
In the meantime, if you experience a flight or train delay or cancellation for a covered reason in order to file a claim for reimbursement. Please read the Description of Coverage for the full terms, conditions, and exclusions of the policy.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Signing up was easy
Signing up was easy. The destination question should be more complete. Many people have multiple destinations (countries) on a vacation, if that matters.
July 29, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
When you enter your destination on our website there is a tool tip that offers the following help "If you’re traveling to multiple destinations, select the country where you’ll be spending the most time."
We will share this with our team as we continue to improve our site.
Wishing you a safe trip and thank you for choosing Travelex Insurance!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Wishing you a safe trip and thank you for choosing Travelex Insurance!
Great agents on phone
I called 3 x... the reps were great and I left a review (after te calls). Only because they helped me w answers I was able to do this online.. The agents I spoke with were Emily and Kelsey. Emily in particular spent a lot of t8me on phone w me and I learned a lot!!!
GREAT agents! 5 *
July 28, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! Your customer experience is very important to us at Travelex. We will pass along your praise to the representatives that helped you! We’re so happy to hear that you got answers to your questions.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Easy Processing
Thanks for the user friendly process to get the travel insurance taken care of.
July 28, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post. We're happy to hear that your experience was good!
Wishing you safe Travels!
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! ! We’re glad to hear that you found our website easy to use.
Safe travels!
Reply from Travelex Insurance Services
Thank you for taking the time to post! Wishing you safe travels!
Travelex is not good insurance
We traveled to Australia in spring 2026. When we landed in Australia we were informed that a category 5 cyclone coming on shore in our immediate vicinity. Weather made it impossible to drive or stay at our destination, which was the Great Barrier Reef. Needless to say our plans changed and we flew to Sydney. Despite specifically including loss due to hurricane, Travelex refused to pay our claim for reimbursement of costs incurred for airfare change fees and car rental. My relatives who used another company were reimbursed 100% for their expenses. Need I say more?
March 19, 2026
Unprompted review
Reply from Travelex Insurance Services
Thank you for reaching out to Travelex Insurance Services ("Travelex"). Your customer experience is very important to us!
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
It is important to remember that insurance is highly regulated, and documentation is required, for any claim.
For claim questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
Please email us your name and your confirmation number to TISReviews@travelexinsurance.com.
The Website is informative and Easy to Navigate
The website is easy to navigate and understand.
July 25, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Wishing you a safe trip!
Reply from Travelex Insurance Services
Thank you for taking the time to post on TrustPilot! We hope your journey is wonderful!
the agent was very helpful and patient.
the agent was very helpful and patient.
However, when calling today, twice, the first time I had what seems to me an unnecessarily long wait.
July 24, 2026
Reply from Travelex Insurance Services
Your customer experience is very important to us at Travelex. Thank you for taking the time to post and review us! Sorry to hear that your wait time was longer than normal. If you have additional questions there are a couple of ways to reach our Customer Solutions Department, call 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT or by email: customersolutions@travelexinsurance.com and refer to your Confirmation number.
Safe travels and thank you for choosing Travelex Insurance.
Very convenient
Very convenient, easy navigating from screen to screen and great prices for amazing peace of mind when Im traveling internationally. 10 out of 10!
July 24, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Wishing you safe travels!
Must consider this option
Highly recommended online. Certainly most straightforward, logical and economical. Hopefully we don't need it.
July 23, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We’re happy to hear you had a positive experience. Wishing you safe travels!
Website was easy to navigate
Website was easy to navigate. Policy coverage was provided. Also was able to connect with a customer service representative who was extremely helpful.
July 23, 2026
Reply from Travelex Insurance Services
Thank you for providing your feedback! We’re glad to hear that you found our website easy to use and that you got answers to your questions. Safe travels!
I use this company whenever I have to…
I use this company whenever I have to fly somewhere very simple platform to use and they cover just about anything that you want
July 22, 2026
Reply from Travelex Insurance Services
Thank you for your review on Trustpilot! We’re glad to hear that you found our website simple to use. We take great pleasure in your peace of mind and hope you have a safe trip!
Understanding coverage, ease of adding onto a plan
Ease of adding coverage onto a plan, understanding coverage.
July 22, 2026
Reply from Travelex Insurance Services
Thank you for your review! We're so glad to hear you found our coverage easy to understand. Peace of mind is very valuable and we hope you are enjoying your trip!
Easy to obtain a quote for Trip…
Easy to obtain a quote for Trip Insurance. Excellent Coverage options are available.
July 20, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We're so glad to hear that you found the quote process easy to use and were pleased with the options offered. Wishing you a safe trip!
Reply from Travelex Insurance Services
Thank you for posting on Trustpilot! We're happy to hear you found the process easy to use. Safe Travels!
Would be nice to be able to specify my…
Would be nice to be able to specify my beneficiary instead estate by default.
July 20, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post on Trustpilot, we appreciate your feedback. To clarify, when a policy is purchased, the term used by default is “estate”. It is an insurance regulation/law that we require validation of the policy owner to submit the beneficiary in writing (via email) to Travelex at customersolutions@travelexinsurance.com. We are unable to accept a specific beneficiary name over the phone or online. Thank you again for your feedback, we hope this helps.
Choices were straightforward
Choices were straightforward. In person telephone customer service for my questions was available, friendly, knowledgeable and useful.
July 19, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We're happy to hear that your experience was good and your questions were answered. Wishing you a safe trip!
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