AWFUL. Zero support in a real emergency. I can only echo what has been said in all other one-star reviews. This company uses generic, robotic answers and shows zero flexibility or compassion when... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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I paid for an extra in-flight service at this website and after I confirmed with the airline company they told me that my ticket does not include that service????? and I paid more that 100 euro at... See more
Company replied
I had booked a ticket from hong kong to bangalore and it is an emergency situation The ticket is at 28th october 2025. This cheap amd fraud company named travelfrom is not responding and is just ke... See more
Company replied
WARNING ⚠️ Absolutely disgusting behavior regarding refund. I had cardiac arrest went to hospital I received a no fit to fly letter. Now they want me to send that my partner was also not fit to fly. I... See more
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Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is a total scam
It is a total scam! Two months ago I bought a flight from Paris to Seoul with a connection flight in China through China Southern Airlines. However less than 24 from the moment I bought the ticket I received terrible news within my family, a family member is terminally ill. So I wouldn’t be able to fly anymore. Take in mind the airline has a policy that if you issue for a refund within less than 24 hours after being bought they can refund your ticket. I applied for a refund and they refused to give me the refund. Now it’s 48 hours before my flight and I discover through a PCR-test that I have covid and I am not vaccinated against it. Yet once again they refuse to give me a refund. I am in no condition to travel right now and the airline policies clearly state that in case of illness of the passenger they’d refund the ticket. To make matters even worse I paid an extra refund fee when booking, yet they say they cannot give me a refund
October 11, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Ingrid Petit,
According to the rules of the airline full refund is not allowed due to passenger's illness. When calculating according to the fare rules, the cost of Consultation fees of our agency for the refund procedure exceeded the amount to be refunded for the ticket.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
a GOOD experience ;-)
There are a lot of negative reviews about travelfrom, but I had a very good experience with them. My flight was cancelled by the airline (local flight in Colombia). I had a telephone call with Travelfrom (at no extra costs) and they booked me another flight within a few minutes. I do note that the Travelfrom employee only spoke English.
October 3, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Alex Schouten,
Thank you very much for taking the time to write a review. We are very glad that you were satisfied with the work of our company.
We hope that we will be your faithful assistant in planning future trips!
A gang of thieves
Worst company ever!!
DONT BUY anything from them !!
I bought a ticket and I did a mistake while typing my first name, juste a letter ! to correct this letter they wanted me to pay them 240 euros !!! ATTENTION ! I did not wanted to change my name... that's not the same thing...
Now I cancelled because I can't take my flight with a "wrong name" I'm waiting to knouw how much of money they will take because of the annulation.
They are a gang of thieves...
I WASTED MY MONEY AND TIME TOO...
October 9, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Luisa Puentes,
First of all, we would like to inform you that we coordinate all requests for ticket refunds or changes to tickets with the airline. We have sent your application to change your personal data in your order to the airline for consideration and sent you a current invoice to pay for the changes. Since the buyer did not make an additional payment for changes on time, the application was automatically closed.
Also, according to the information in the system, you have sent a request for a refund of tickets.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Rate Terms” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
Total Scam. Never use this agency.
Bought a ticket from Madrid to Miami for July 9th, which I didn't fly because of an extended delay. Asked the airline for a refund which they already did to Travelfrom and I have been waiting for the money from TravelFrom since July. This is a total scam - DO NOT buy anything from them. Save yourself time and money and buy directly from the airline.
Booking ref: 8QQFPUBT
July 9, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Catalina de Lima,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, October 9. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
I booked a flight with travelfrom and I…
I booked a flight with travelfrom and I was a little hesitant because of the reviews I read but overall everything went great. The tickets were sent right after payment and contact was easy. The check-in and flight were a nice experience for a good price. Thank you Travelfrom!
July 31, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Bia Van Broeckhöven,
Thank you for your positive feedback! We are very pleased that you are satisfied with our services. Your satisfaction is the most important thing for us and we are always ready to support you in your further travels.
If you have any questions or require further assistance, please do not hesitate to contact us. We are always here to provide you with the best service and make your trips unforgettable.
Total scam
Total scam. They dont even care about travel tickets, their business model is based on taking your money and using it as long as possible. It's a scam and a shame the authorities haven't closed them down yet.
August 24, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Filip,
Thank you for the updated feedback.
We have already sent you a refund confirmation from the finance department to the buyer's email. Please contact your bank's Help Desk to check the status of the transaction.
In addition, we will be very grateful if you can edit your review and report here about the solution to your issue. Also, you can change your rating of our customer support here.
Thank you for your feedback and for using our services.
Scam charged and they cannot process the flight
I booked a flight from Amsterdam to Buenos Aires for December 2023 until January 2024. I paid and then received an email saying they couldn't process it. Now waiting for the refund...
Booking #1Z5JKX8A
August 16, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
We are very sorry that we could not issue your ticket. Your reservation has already been forwarded to the finance department for a priority return.
Funds will be returned as soon as possible to the account from which the payment was made. Please wait for the funds to arrive!
Update
On the part of our agency, the return was carried out on August 18. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful if you can edit your review and report here about the solution to your issue. Also, you can change your rating of our customer support here.
Thank you for your feedback and for using our services.
Since I also have no reaction from my emails...
Since I also have no reaction from three different emails, I am also writing a review here, seems to be the only way to get someone to react. I booked a flight for me and my partner from Amsterdam to Pensacola, stopover in Atlanta, and paid 199 euro per person for the baggage fees. Going there went smoothly, but when checking in for the flights back, Delta airlines said there is no record of payment for bags and I had to pay 95 dollars for each bag to get it home. My booking code is F01PU9T5. I have emailed three times to the info email, I have explained the situation and also provided the receipts for the 2 x 95 dollars I paid. I"m asking for the 199 back from travelfrom.nl but not one response. Perhaps via this channel some helpful response?
Edit 7 august, the company has responded appropriately to my request for refund and I have received the 199 euros I paid originally for baggage. Thank you.
August 2, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Shane Griffin,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, August 4th. The refund amount is 199 dollars (the money was returned by a reverse transaction to the same bank account from which the tickets were paid). Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful if you can edit your review and let us know about the resolution of your issue.
Thank you for your feedback and for using our services!
DO NOT BOOK WITH THEM... WORST EXPERIENCE EVER !!
Update: they said they will refund me 131euros when i payed 218euros for the tickets, and will not reply to my emails about where did the 87euros go ? Still the worst experience ever !!
booked the flight C1TXVLX0 from izmir to casablanca with layover in stuttgart they gave me a wrong number for the flight from stuttgart to casablanca , and when I contacted them to give me the correct number, they didn't unswer so affraid i won't be able to take the flight I asked to cancel, I cancelled the flight from izmir to stuttgart directly with airline, they sent the money to travel from but they refuse to give me any saying that they are waiting for a response from the airline when I know they are lying !! not to mention the flight from stuttgart to casablanca that pegasus couldn't cancel bacause of the wrong pnr number! please move your way not worth the money, this is the worst agency ever !!!
July 13, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Issam Doukali,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, August 7th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful if you can edit your review and report here about the solution to your issue. Also, you can change your rating of our customer support here.
Thank you for your feedback and for using our services.
Update
The amount to be refunded has been calculated for you according to the airline's fare rules. If you want to receive an official answer (detailing the amount to be returned), you can contact by email helpdesk@travelfrom.fr
We work honestly and openly.
I AM STUCK IN AMSTERDAM BECAUSE OF THIS…
I AM STUCK IN AMSTERDAM BECAUSE OF THIS COMPANY!!! I needed a leg of my flight moved to get bumped. This company has been making this the most painful experience. I have been on hold longer than my flight would take. Customer care has NO CLUE or authority to help fix ANYTHING. THE PRICE ISN'T WORTH THE HEADACHE. After waiting an entire day at the airport to be told that my flight was still "In Process," I wasn't offered a hotel or anything. THIS BUSINESSES CUSTOMER CARE IS ABSOLUTELY TERRIBLE.
All of the airlines had available seats. I asked both airlines and both had 10+ seats meaning a travel company should easily been able to fix this issue. I had to get two hotels and book another flight. I will be submitting this in order for Travelfrom.nl can refund my time and unexpected additional costs. I am losing days of time and no significant feedback or resolution. I am not sure if this company will make good on my return flight.
June 27, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Tuvache Betton,
First of all, we want to inform you that we coordinate all requests - for the return of tickets or for making changes to tickets - with the airline. We sent your application for changing the date/route in the order to the airline for consideration and, unfortunately, were refused. Since there are no seats for the flight on the date you specified in the application, the application has been closed.
We are very sorry to hear that you had a negative experience with our company because of this situation. However, without the agreement and permission of the airline, we do not have the opportunity to make changes to tickets and reissue them.
Update
We would like to inform you that according to the information in the airline's system, changes have been made to your tickets. Could you please let me know if the airline provided them to you?
Also, we draw your attention to tickets for the return flight. If the passengers were recorded as not showing up for one of the flights as ordered, the airline has the right to cancel all subsequent segments of the passenger's flight (return tickets). Therefore, we recommend that you contact the airline's Support Service and find out whether the airline has kept your tickets for the return flight current and whether you can use them.
These are the rules of the airline and we warn you about it in advance.
Our company has not taken any action with your tickets without your consent.
SCAM company. PLEASE do not book with them.
please absolutely do not book with these people. They're not a real company. All they do is book a ticket and seat on the website of the actual airline and then charge extra. They scammed me for 350€. I cancelled my flight with the airline, and the airline refunded the money to the bank account of travelfrom. They have since then (one year) refused to give me my money back, it's also impossible to get a hold of them and when you finally do, all of the service agents speak very poor english.
This is an actual scam company and i do not know how they are still operating. Please avoid at ALL costs.
June 27, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Don’t book on this website !
Worst experience ever with this website. I booked a flight on 15 November 2022 and I also bought the insurance to cancel. I choose to cancel my booking on the same day because I found another flight. More than 7 months later I am still waiting for my refund which has been accepted by them. I’ve been calling them regularly but they always have the same answer: « they are waiting for the carrier to calculate the amount of the refund ». This flight has costed me more than 1000€ ! What’s the use of the insurance if I have to beg for my money ?!! My reservation number is HLU8W55J.
June 19, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer's email. We understand how important it is now for everyone to receive compensation for tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. As a result, we have to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
I booked the AXSSLF8J flight
I booked the AXSSLF8J flight, later I get information from the flight, it turns out that they are scammers. I am asking for a refund otherwise I am reporting this to the relevant authorities….
June 12, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, June 13th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
AFTER booking and AFTER payment you will have to pay a fee or commission.
*UPDATE 2* I did pay the extra amount and received the ticket within minutes. Also, the canceled ticket was refunded within 48 hours. All in all I'm satisfied and happy with my ticket, but I still can't believe that the ticket price goes up AFTER you pay, and if you don't pay the extra amount, your ticket will be canceled. Plus, the extra money that I had to pay cannot be found on the ticket. Obviously the ticket price did not increase, but this travel company takes an extra fee for themselves.
*UPDATE* (And now it gets really weird) After the cancelation because the ticket price increased, I did look for another ticket and guess what: the canceled ticket was still available AND € 100 cheaper! Wow! Oh well, I booked this ticket again and paid... and the same thing is happening: 'we are awaiting for your payment, the ticket price has gone up, the booking had expired, there is a delay etc etc. So now I'm still without a ticket and I paid twice. It would be nice if Travelfrom or TTN could help me out and send me the ticket. Booking №HLW4V1VQ (first booking №GU78GHKP)
Booked a ticket and paid online. After that I received an email saying the price went up, they wanted me to pay 128 euro extra. I didn't respond but waited for the ticket to be send. Then another email: there is a delay, but we will send your ticket as soon as possible. Then another email: your ticket has expired, you have to make a new booking. And today an email saying that the price has gone up again.
All together a really weird kinda business. I made a phone call today to get things sorted out. On the phone they told me again that I have to pay extra for my booking. I refused so they canceled my booking.
My advice: please skip this travel service
June 4, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
We would like to inform you that in the process of issuing tickets, we sometimes receive a notification from the airline about an increase in the cost of tickets. This information is also freely available on our website, which the client can read even before paying for the tickets. We inform clients about this by email - that it is possible to issue tickets with a surcharge or return all funds paid by the client.
We apologize for the fact that this situation caused you such negative emotions about our agency.
In order to pay, I ask you to enter the "My ticket" section, select the tab - "My orders" - "Air tickets" - "Booking number" - "Editing the order" - "Additional payment".
If the additional payment for a new order does not suit you, you can inform us in a way convenient for you and we will cancel your order and issue a full refund.
Bad experience
Like everyone else here, I just booked a flight with this company. 2 hours later I receive the email that they can't issue the ticket. Now I'm 228 euro poorer en have no flight. Please refund for order N8UGPABI
Thank you.
Update: het geld is binnen 24 uur teruggestort dus qua dat betreft wel snel. Maarja, alsnog zou ik deze site niet aanraden om een vlucht te boeken
May 31, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Helena Murua,
we sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, June 1. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
I have checked with the airline and the…
I have checked with the airline and the reservation code /ticket number is not available in their systems and flight is inminent.Reservation code is MPH22C78.
Please sort out this issue and I’ll review my rating. Thanks
10 hours later…no response
May 31, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
Thank you for waiting.
We have sent you an electronic itinerary receipt with the correct airline reservation number to the buyer's email. Please check your email.
We will be very grateful to you if you can edit your review and rating about the work of our company.
Thank you for your feedback and for using our services.
Inexcusable Customer Service and Irresponsible Handling of Reservations
I am appalled by the service I received from Travelfrom. As someone who entrusts travel agencies to provide me with accurate and stress-free travel experiences, I was deeply disappointed by the unprofessionalism and lack of competence demonstrated by this agency.
I found an egregious error on my ticket where my name was duplicated, which raised obvious concerns about potential travel complications. Despite the rest of the information, including passport details, being correct, such an error is something I did not expect from a professional travel agency like Travelfrom.
When I brought this to their attention and requested a change, they denied responsibility by citing policies from American Airlines and British Airways. They stated that these airlines do not permit changes to be made. Imagine my surprise when I decided to independently contact both airlines, and they informed me that Travelfrom indeed has the authority to correct such an error.
I provided the agency with documented proof from both airlines, verifying their ability to rectify this. Despite this, Travelfrom failed to acknowledge their mistake or even make an effort to correct it, leaving me in a predicament through no fault of my own.
This situation reflects a complete disregard for customer satisfaction, a lack of internal communication, and a fundamental misunderstanding of the travel industry's workings. I'm deeply frustrated and angry at the unnecessary stress and inconvenience that this has caused me.
I would strongly advise potential customers to consider other travel agencies that have a genuine commitment to customer service and possess a better understanding of their responsibilities. I had hoped for a simple, smooth travel experience from Travelfrom, but instead, I was met with a level of incompetence and irresponsibility that is truly beyond comprehension.
booking number 46VGXKJG
Update 12th July 2023
Travelfrom has not helped me at all here. They commented saying that I should email them. I did this and they have not reacted to it at all since 2 months
Update 13th July 2023
They tell me to contact the helpdesk for the official denial however little do they know i have emailed their helpdesk about 2 months ago now asking for it 0 replies received yet…
May 27, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
Thank you for your feedback.
We contacted the airline on your request to change the passenger's personal data. Unfortunately, the airline refused to make changes to us, even with the recording of the conversation you have with the airline's support team.
You can request an official response (airline denial) by email helpdesk@travelfrom.nl
This is the email of the department that, at your request, communicated with the airline about making changes to tickets.
Update
We checked the information in the system and want to inform you that we have no letters from the buyer's email that remained unanswered.
If you have not received answers to all your questions, please duplicate the letter.
Through Skyscanner I booked with Travelfrom.nl bad experience
I use Skyscanner to book my flight from Düsseldorf to Pittsburgh through Travelfrom.nl. This has been the worst experience ever from the customer service to the eligibility of the initial booking.
Two hours after paying for my ticket I received a booking cancellation.
The customer service agents each time I called said slights different things and were ill informed about the details and procedures related to refunding or transferring of funds to another booking. I have not received my refund and do not have a plane ticket for my trip in less than two weeks. What a nightmare experience!!
May 23, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
We sincerely apologize for the delay in issuing tickets. We are very sorry that we were not able to provide you with the service within the specified time frame.
On the part of our agency, the return was carried out today. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
One star is too much
Actually, one star is too much for this travel agent. I was informed of a flight change which would leave me with only an hour transfer time, so I requested another flight. Didn’t receive a reply. Sent a reminder (3 times). Still no reply. So I’m beginning to wonder: does the company still exist or has it (deservedly) gone broke? I don’t know yet whether I will make my connection and what will happen if I don’t. Having read some of the reviews out there, I’m not counting on a refund.
Update 25 May 2023. Travelfrom claims that they have answered all my emails. This is a lie. They haven’t. If they had, I wouldn’t take the trouble to keep sending those reminders, would I?
Incidentally, I’m not taking any chances and have booked another (earlier) flight for the first leg of my trip.
May 20, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
We have checked the information in the system and would like to inform you that we have had several letters from you and we have provided answers to all letters.
As a rule, when the airline makes changes to the flight schedule, the airline takes into account and calculates the necessary time for a transfer for passengers.
According to the information in the airline's system, a transfer takes 1 hour. In this case, you will have 1 hour and 5 minutes for a transfer.
For additional information, you can contact by email involuntary@travelfrom.nl
Could you please specify from which email you contacted us? According to the buyer's email, which was indicated on the day the tickets were booked, the answers were provided.
Worst travel agent ever
Worst travel agent ever, we bought tickets in 2020 and we tried to cancel the booking due to COVID-19, we still haven’t received our money back despite several confirmations from them that we will receive a refund. I don’t recommend anyone booking a flight via this company.
May 19, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
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