It was just a general query but Megan couldn’t have been anymore helpful! Megan always kept in touch and spent time pulling information together on cruise options which ended up being a pretty good de... See more
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Thanks to Megan for sharing detail working about upcoming 2027 holiday planing ideas, worth for trying n looking alternate option. If I say in single sentence : NO MESS NO STRESS !! Thanks travelgat... See more
So we decided to pay Krakow a visit!! Susan from.Travelgate was.amazing... I had so many questions... no problem, swapped and changed plans.... no problem... more questions... no problem. Susans commu... See more
Company replied
Contacted Travelgates to enquire about a future holiday and Maria came up with some excellent choices for the country we want to go to. Very pleased with the service and Maria made the booking strai... See more
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Company details
Written by the company
Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!
Contact info
483 Green Lanes, N13 4BS, London, United Kingdom
- support@travelgates.co.uk
- travelgates.co.uk
4.8
Excellent
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Staff member hannah.s was absolutely…
Staff member hannah.s was absolutely lovely i told her what I wanted and left it in her capable hands, had a fantastic deal and booked with her
Very friendly and helpful
July 21, 2026
Unprompted review
Just Booked 10 nights to Zanzibar with…
Just Booked 10 nights to Zanzibar with Safari. Julie was extremely patient with me never once rushed me into a holiday when I finally found a hotel Julie went through everything with me to make sure I was happy before I moved on to booking with her Big shout out for Julie amazing
July 15, 2026
Unprompted review
Reply from Travelgates UK
Dear Karen,
Thank you so much for your wonderful feedback! We are delighted to hear about your experience booking your Zanzibar safari holiday with Julie.
We truly believe that finding the perfect holiday takes time, and our team will always take the time to understand what our customers are looking for and ensure they feel completely happy and confident before making a decision.
We will be sure to share your kind words with Julie , she will be thrilled to know that her patience, care, and dedication made your booking experience special.
Thank you for choosing us, and we hope you have an absolutely unforgettable Zanzibar adventure!
Team TravelGates UK!
Grace was very helpful with me…
Grace was very helpful with me organizing our cruise to Miami/bahamas, she gave me lots of ideas and no question was too big, she was very patient as I do ask a lot of questions (sorry about that) and explained everything to me, grace made booking our holiday a stress free experience and her customer service has been brilliant. Will definitely be back in contact to book the next holiday, thankyou
July 13, 2026
Unprompted review
Reply from Travelgates UK
Dear Nicola,
Thank you so much for sharing your wonderful feedback! We are delighted to hear about your experience booking your Miami & Bahamas cruise with Grace.
Finding the right holiday is all about having the confidence and information you need, and we are so pleased that Grace took the time to answer all your questions, share ideas, and guide you through every step of the process. There is never such a thing as too many questions ,we want our customers to feel completely comfortable and excited about their journey.
We will be sure to pass your kind words on to Grace. She will be thrilled to know that her patience, care, and excellent customer service helped make your booking experience stress-free.
Thank you for choosing us, and we look forward to helping you plan your next unforgettable holiday!
Team TravelGates UK!
Stressful Nightmare
We booked a cruise to the far east with this company with travel consultant Deborah Williams for October 2026. They took a £600 deposit in April and told us that we would not have to pay anything until the end of May.
They then decided to changed our flights to travel with Emirates which we had already told them we did not want to as our insurance wouldn't cover us as the FCDO tells you not to go there. This then lead to a whole barrage of emails back and forth. Goal posts getting moved all the time.
When we said to cancel this holiday as it was not what was 1st disgust they then said they would change our flights back to KLM but we needed to pay another £2,300 right there and then to keep the booking. Again we told them to cancel as there was too many things that didn't seem right and they then told us we would have to pay £1,200 to cancel.
After phoning and emailing on several occaisions we had to just ignore further communication as they would just not listen to us and constantly badgered us for money.
We took this up with our bank as we had paid the £600 with credit card. We have just received this back. Check, Check and Double check everything if you book with this company. What should have been a holiday of a lifetime turned into one stressful nightmare.
April 25, 2026
Reply from Travelgates UK
Dear Lorna,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you were left feeling disappointed, as this was never the experience we wanted for you.
To clarify the timeline, after you initially agreed to the holiday package, we sent the booking confirmation and also received your message confirming that you were happy to proceed with the booking.
Shortly afterwards, we discovered that we were unable to secure the KLM flights immediately as the available fares were no longer available.
As an alternative, we offered Emirates as an upgraded option, giving you a choice while we worked to protect your holiday. Airline availability and fare changes are unfortunately outside of our control, and when these situations arise, we always strive to find the best possible solution for our customers by providing suitable alternatives. We completely respected your decision when you declined the Emirates option.
To honour the original holiday package, we agreed to continue with the KLM flights and simply requested that the scheduled instalment payment, originally due on 23rd May, be brought forward to 9th May so that we could secure those flights. This request was solely to enable us to confirm the original flights before the fare changed again. The holiday itself, including the itinerary and inclusions, remained exactly as originally agreed and confirmed.
When you later advised that you wished to cancel the booking, we responded with our final email explaining the position in line with the booking terms. Unfortunately, we did not receive any further communication for around a month.
We understand that booking a special holiday is a significant decision, and we are sorry that this situation became stressful for you. We are committed to being transparent and supporting our customers whenever circumstances beyond our control, such as airline availability and fare changes, arise.
We are glad to hear that the matter has now been resolved and that you have received the full amount back. We sincerely wish you all the very best with your future travel plans.
Thank you
Team TravelGates UK!
Great service and attention to detail
Great service from Joanna Reid. She planned a perfect itinerary to meet my requirements and included a hot air balloon excursion to ensure my holiday would be truly memorable. Thank you!
July 13, 2026
Unprompted review
Reply from Travelgates UK
Dear Julie,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Joanna Reid.
Creating a personalised itinerary that matches our customers’ wishes is something we truly value, and we are thrilled that Joanna was able to plan a holiday that suited your requirements while adding a special touch with the hot air balloon excursion to make your journey even more memorable.
We will be sure to share your kind words with Joanna, she will be delighted to know that her care, attention to detail, and dedication helped create such a wonderful experience.
Thank you for choosing us, and we hope your holiday is filled with unforgettable moments!
Team TravelGates UK!
Had a really positive experience with…
Had a really positive experience with Sophia, couldn’t do enough for us. Thanks
July 14, 2026
Unprompted review
Reply from Travelgates UK
Dear Gary,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Sophia.
We are so pleased that Sophia went above and beyond to help you and made your experience a positive one. Providing excellent customer service and making sure our customers feel supported throughout their holiday journey is extremely important to us.
Thank you for choosing us, and we look forward to helping you create more wonderful holiday memories in the future!
Team TravelGates UK!
Happy Traveller
I was very happy with the service I received from your customer service representative, Susan Parker. Unfortunately we decided that we had to postpone the holiday that she had organised for us but the itinerary was fantastic. We will certainly be looking again next year and we will contact Susan as soon as we are able.
July 10, 2026
Unprompted review
Reply from Travelgates UK
Dear Ms Gail,
Thank you so much for sharing your wonderful feedback! We are delighted to hear about your experience with Susan Parker.
Although we are sorry to hear that you had to postpone your holiday, we are thrilled that you were happy with the itinerary Susan created for you. We always aim to design personalised holidays that match our customers’ wishes, and it is lovely to know that Susan’s hard work and attention to detail were appreciated.
We will be sure to pass your kind words on to Susan, she will be delighted to know that she made such a positive impression.
We look forward to welcoming you back next year and helping you bring your holiday plans to life when the time is right. Thank you for choosing us!
Team TravelGates UK!
I was looking for a holiday
I was looking for a holiday for the family to take to Disney. Julie helped me out massively giving me any option I requested without hesitation. Excellent service.
July 11, 2026
Unprompted review
Reply from Travelgates UK
Dear Michael,
Thank you so much for your fantastic feedback! We are delighted to hear about your experience with Julie while planning your family Disney holiday.
We understand how important it is to find the perfect family getaway, and we are thrilled that Julie took the time to explore different options with you and help you find the right choice. Providing a personalised and stress-free service is something we truly value.
Thank you for choosing us, and we hope your family has the most magical Disney adventure!
Team TravelGates UK!
Agents were very helpful
Julie their agent was very helpful and prompt in returning my messages at any time of the day or evening. Very attentive.
Understood exactly what I required, came back with a good price and even altered it again for me after I requested another day at the end of our trip.
Will definitely use again.
July 8, 2026
Unprompted review
Reply from Travelgates UK
Dear Chris,
Thank you so much for your wonderful feedback!
We understand how important it is to create a holiday that perfectly matches your needs, and we are thrilled that Julie was able to understand your requirements, provide great options, and tailor the itinerary to suit your plans, including making changes to add an extra day at the end of your trip.
Julie’s dedication, responsiveness, and attention to detail are exactly the qualities we value in our team, and we will be sure to share your kind words with her. She will be delighted to know that her support helped make your holiday planning experience so enjoyable.
Thank you for choosing us, and we look forward to helping you plan your next unforgettable journey!
Team TravelGates UK!
Came across travel gate while looking for something special for our 10th anniversary.
Came across travel gate while looking for a special place to go for our 10th wedding anniversary in August 2027. Susan Parker has been a dream. So professional, kind, warm and nothing is to much for her. I feel that im being a pain at times but she keeps reassuring me im not. Can't wait to take the safari tour next year. Susan has researched and offered a few different offers which is amazing and is making the process stress free which is a big bonus for me. Thank you susan for making our dreams a reality. Will definitely use travel gate again.
July 7, 2026
Unprompted review
My experience today was certainly a…
My experience today was certainly a great experience from start to finish Maria sorted out our Euro Disney trip for my granddaughters birthday and this will be her first holiday with us we can’t thank Maria enough for all her help today thanks Maria
July 7, 2026
Unprompted review
Excellant service from Julie
Made an enquiry with Julie who was very helpful and answered all my questions. Sent a clear itinerary and stated what was included in the quoted cost. The quick replies helped me make my decision easier.
July 3, 2026
Unprompted review
Ashley was amazing
Ashley was amazing
She helped me organise the right cruise for us as my husband has not been on one before and has always wanted to.
Ashley went through all details was quick to reply to messages and put me totally at ease.
Now we can not wait for 2027
July 1, 2026
Unprompted review
She was good and friendly.
She was a kind individual and she is attempting to locate a favorable offer for me. She was extremely amiable.
June 28, 2026
Reply from Travelgates UK
Dear Dana,
Thank you so much for taking the time to share your feedback! We are delighted to hear about your experience with our team.
We are pleased that you found our service friendly, helpful, and approachable. Our aim is always to understand our customers’ needs and take the time to find the best possible options for their travel plans.
Thank you for considering TravelGates, and we look forward to helping you find the perfect holiday!
Team TravelGates UK!
From beginning to end
From beginning to end, Melanie was so helpful and no question went unanswered, I felt safe while arranging this holiday with her, she forwarded all information and we have ended up getting a dream holiday at an excellent price, I will not book another holiday with another company only travelgate, 5 ⭐️ and I would give more if I could
June 27, 2026
Reply from Travelgates UK
Dear Nicola,
Thank you so much for your incredible feedback! We are absolutely delighted to hear about your experience with Melanie.
Planning a dream holiday is a special journey, and we are thrilled that Melanie was able to support you from beginning to end, answer all your questions, provide all the information you needed, and help you feel confident and comfortable throughout the process.
Thank you for choosing TravelGates and for your amazing 5-star support. We truly appreciate your trust and look forward to helping you create many more unforgettable travel memories in the future!
Team TravelGates UK!
Really helpful service …
Susan Parker was really helpful and helped to tailor a holiday to my needs, with plenty of options
June 27, 2026
Unprompted review
Reply from Travelgates UK
Dear Darren,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Susan Parker.
We are thrilled that Susan was able to understand your requirements and tailor a holiday that suited your needs while providing plenty of options to choose from. We believe every holiday should be personalised, and we are pleased that Susan’s guidance and support helped make the planning process easier and more enjoyable.
Thank you for choosing TravelGates, and we look forward to helping you plan your next unforgettable journey!
Team TravelGates UK!
Very helpful think it was Grace who I…
Very helpful think it was Grace who I was talking to. But couldn't book holiday at moment
June 26, 2026
Unprompted review
Reply from Travelgates UK
Dear Karen,
Thank you for taking the time to share your feedback! We are delighted to hear that you found our service helpful.
We are pleased that Grace was able to assist you and provide the support and information you needed. We understand that the timing may not always be right to proceed with a booking, but we truly appreciate you considering TravelGates for your holiday plans.
We hope to have the opportunity to assist you again in the future and help you create your next unforgettable journey!
Team TravelGates UK!
Grace has been very efficient in…
Grace has been very efficient in finding my holiday and answering my questions. Can’t wait for the holiday! Great customer service
June 24, 2026
Unprompted review
Reply from Travelgates UK
Dear Wade,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Grace.
We are thrilled that Grace was able to help you find the perfect holiday and provide the answers and support you needed throughout the booking process. Delivering efficient, friendly, and personalised customer service is something we truly value.
Thank you for choosing TravelGates, and we hope you have an amazing holiday filled with unforgettable memories!
Team TravelGates UK!
Disappointed
Hannah the agent was very helpful with our booking tailoring our holiday with everything organized flights, hotels safari and transfers all sorted.
Just looking forward to our travels 🤗🤗.
Since our review we have cancelled our booking as not atol or Abta protected and we have lost our deposit some of the details just did not seem right in the current climate if anything happens you need to know your payments are safe
June 23, 2026
Reply from Travelgates UK
Dear Graham,
Thank you so much for your wonderful feedback! We are delighted to hear about your experience with Hannah.
Creating a seamless holiday experience from start to finish is something we truly value, and we are thrilled that Hannah was able to tailor your trip and organise all the important details, including flights, hotels, safari, and transfers.
Thank you for choosing TravelGates, and we hope you have an incredible journey filled with unforgettable experiences. We can’t wait for you to enjoy your travels!
Team TravelGates UK!
Safari and beach holiday
I have just booked a safari and beach holiday for next year , I must Susan Parker was excellent, I bombarded her with many questions and was always willing to look into anything for me , I am looking forward to next year and thanks Susan for all your help 😃
June 23, 2026
Unprompted review
Reply from Travelgates UK
Dear Donna,
Thank you so much for your fantastic feedback! We are delighted to hear about your experience with Susan Parker while planning your safari and beach holiday.
We understand that booking a special holiday often comes with lots of questions, and we are thrilled that Susan took the time to look into everything for you and provide the support and reassurance you needed throughout the process. Her patience, dedication, and commitment to finding the right holiday are exactly the qualities we value in our team.
We will be sure to share your kind words with Susan, she will be delighted to know that her help and excellent service made your booking experience such a positive one.
Thank you for choosing TravelGates, and we hope you have an amazing safari and beach adventure next year filled with unforgettable memories!
Team TravelGates UK!
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