TRAVELGENIO IS A FRADULANT CO AND ARE SCAMMERS: E Ticket no: 20953100 My Cancellation No: CA 149161 Total Cost of my flight (2 people) 1671.06 euros I purchased my flights from Tra... See more
Travelgenio
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See what reviewers are saying
I bought 2 tickets and got confirmation email only but still didn't get it in my E-tickets ! i sent Email to costumer support with my booking ID. I need my E-ticket ASAP for urgent case !!to confi... See more
Company replied
I made a reservation for this summer, but it didn't go through, i got a blank page saying that the payment didn't go well. So I made another reservation on a different website. Funny story is that... See more
Company replied
Bought 5 tickets via Travelgenio, after a while the airline company canceled the flight, i submited a quest for a refund - which i entitled to - I waited 6 months until December 2022 - got an email fr... See more
Company details
About Travelgenio
Information provided by various external sources
UK Phone: 08700-990-971
FR Phone: 0821-610-761
DE Phone: 01805-011-997
IT Phone: 199-206-368
NL Phone: 0900-4678-767
All countries:(+34)91-119-6846
Address: Albasanz 15, Edificio A, 2º Izq 28037 Madrid Spain
Contact info
No information
Hard to get boarding passes. Should be available when booking.

Reply from Travelgenio
All is perfect with travelginio.
You too can try travelginio cos they are trustworthy .

Reply from Travelgenio
very good! Excelent promotion
The price of go and return was less than one way in the site of the cheapest company

Reply from Travelgenio
TRAVELGENIO no refund and lack of feedback
Unfortunately when things go wrong not all the companies offer the best support. I cancelled the flight becasue of a strike in june. Eventhough I had paid an extra for the insurance offered by the company which covered the cancellation of the booking, after FOUR months the refund was not processed because the card used to pay the ticket in the meanwhile was not usable anymore and the refund on the bank account - which was allowed in the first place - was then declared as not possible by another sector of the same company! Well this is absurd!

Reply from Travelgenio
Great service for travel
Everything from booking to travelling matched expectations. Real value for money

Reply from Travelgenio
Travel british Airways Italy_London_Brasil
Il sito molto pratico e facile. So many offers and specially prices between 2:00(am) until 5:00(am). Try on it! Great experience!

Reply from Travelgenio
Assicurazione PLUS - ANCORA NESSUN RIMBORSO
Sollecito rimborso cancellazione voli
Sono Alessandro Raimondi, ho sottoscritto assicurazione PLUS al momento dell'acquisto dei biglietti su Travelgenio/travel2be. Ho cancellato la prenotazione il giorno 16 luglio 2016, ricevendo conferma dell'avvenuta cancellazione anche via mail da parte di Isabel del Costumer Service Representative che mi assicurava per iscritto che il rimborso sarebbe stato effettuato in meno di 15 giorni da suddetta data. Ad oggi 6 agosto 2016 non ho ricevuto alcun rimborso. Sollecito urgentemente il rimborso della prenotazione voli a nome Alessandro Raimondi - Laura Raimondi cancellata il 16 luglio 2016.
In attesa di vostro cortese riscontro,
Alessandro Raimondi
Dear Travelgenio/Travel2be,
I am Alessandro Raimondi, I subscribed insurance plus when I bought flights on Travelgenio/travel2be. Reservation was cancelled July 16th 2016; same day I received email confirmation of the cancellation process and Isabel from Costumer Service Representative wrote me by email that following my request you have canceled the booking and manage the refund and the amount would be refunded reimbursed on the original payment method in less than 15 days. Until today, August 6th 2016, I have not received any refund. I am writing you to urgently ask for refund for flights canceled on July 16th 2016 - Passengers Alessandro Raimondi & Laura Raimondi.
Waiting for your reply,
Alessandro Raimondi

Reply from Travelgenio
info sul mio volo per gli Usa
once again, the worst experience I had ever had with an travel agency.
Yesterday I find out they changed my fly for the third time!!! waiting for solutions...I'll be back.

Reply from Travelgenio
Cancellations ticket after I bought
I bought two tickets at 1500 euro. Reaevation were confirmed and seats were booked for flight. 3 days before flight they sent me a message at midnight saying the flight I bought was not available at the price I had already paid w my credit card and I needed to add 750 euro more to keep my reservation available. I called and they assured me my credit would be fefunded in 48 hours, and wished me a better buy at cheaper prices w another company. Everything is now gone up in the price and from 1500 euro to 2220 . My credit card is now blocked for at least 16 day. Thank you Travelgenio for your professionality and seriousness. We will have a wonderful summer w/ out our vacation. Never again will I use this site or jetcost as a site. Incapacity is always aprreciated

Reply from Travelgenio
Bad experience post-sale
I have received a negative assitance. It's an international company and there are employes speaking only spanish and french. Eventough, my review is about one employe' bad behaviour, he laughed for my scolar spanish.
I don't like the long time in which you have to stay quite at telephone.
Excellent
There is, in life, situation where you can say everything with only one word - EXCELLENT!!!
ALL ok
Perfect transation and booking Service But Pay attention to fly With some polish fly Companies such as EuroLot That is not The country Company Lot and this wasn't clarily described on the flytiket Best Regards
Good
The booking process was smooth and the price the best I could find on any site. However, when I arrived to the hotel they had big issues finding the reservation.
all perfect - no surprises
First time with travel genio. No problems or surprises.
understandible even for begginners
if you non have experience in flying, travelgenio can help you
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