Travelgenio Reviews 

Do not provide any customer support.
They just push the problem for the customers.
They tell you they will contact you in the next days by email, which takes months for getting an answer.

Worst travel agency ever!
I will never buy anything from them again.

Very quick response, good deal. Had an amazing trip

It was cheaper and it worked! Everything we want!

Very bad. I was not able to continue my booking yet but they charged me with €30 already. Now I’m trying to contact their customer service but couldn’t get hold of them!!!!!!!

The worst experience of my life what a shower of gangsters

No resoonse at all regarding a slight name change. I booked in October and immediatley emailed to ask about a name change. I had no idea my colleague has a double-barrel surname so i am missing a surname. The flight is in April from Phillipines to England I really need it changed.

I have booked a flight for 13th november from lisbon. Today is 12th and still I dont have flight ticket. I have given all the documents but as they only communicate via email, its taking so much time and today they said that ticket price has increased. I am even willing to pay but they are not responding. I have already got one cancelled ticket thats why i had to book again via travelgenio and now I dont know if i will get the ticket on time. Please cooperate with your customer.

Very bad customer service, I tried to call to change a reservation, the agent couldn't help me, when I asked him to put give someone else's he hang out the phone.

Excellent service of plane ticketing in no problem whatsoever with the payment (which is usual). The only but was lack of information about the issuing of the plane tickets themselves. It was not immediate and we didn't knew that

TERRIBLE SERVICE / CUSTOMER CARE!!!! We booked a return flight with you from Dublin to Las Vegas. We received an email from you to say that the flight details had been modified. The times no longer suited us as you were leaving us 24 hours in London with no hotel. when we contacted your company they were not helpful what so ever ( we were told that it would be up to us to sort a hotel). when My husband spoke with a representative of Travelgenio he said that there was nothing they could do or no other flights to book us on. I also rang and spoke with a lady (i have her name) and she was of no help and not very nice to deal with, She advised me that it was the airline that modified the flight but when I rang Virgin Atlantic they assured me that it was not them and they were very helpful. They were able to advise me that not one person from Travelgenio had been in contact and also advised me that my flight had been cancelled with no update. The lady also informed me that it would take 1 month - 3 months to get a refund as she said it was a voluntary refund...Terrible company and terrible representatives, I would not recommend this company what so ever. i JUST TRIED TO CALL YOU AND WAS LEFT ON HOLD AND THEN CUT OFF!!!

I have received a message from you that my flight has been put back by 3hrs and need to cancel at your expense and not mine

Everything was ok. All as scheduled.

It was okay!!

I already sent the resques 3 or 4 time but no one answer me!!!!

Hello, My name is Burak Yalcin. I bought a return flight from PARIS TO SAO PAULO from Travelgenio. (13th FEB-29ND FEB-2020)I have a ticket number: 4394590965618 - yalcin burak. My PNR:2Z3348

My all flights had cancelled by the Aigle Azur airways. You may check this website: All the flights are cancelled from 7th of September by the aigle azur airlines. Please check the aigle azur airlines website. You will see that all flights are cancelled.

I called so many times your customer services but i couldnt reach the office of Travelgenio. I sent an e-mail to AIGLE AZUR AIRLINES CUSTOMER SERVICES and they told me that i have to contact with you. But i sent over 10 times e-mail, over 10 times calls but i couldnt reach anyone or you didnt get me answer about my questions. I have to make a plan. Please call me or write me.

Regards

Tel:+905433728725

Can you please reply to my email regarding a time change to my airline. Bad service!

I have just bought two tickets from Amsterdam to Birmingham. After putting in my billing details and pressed confirmed, I received no confirmation email. Tried to call the customer service by phone but I couldn't reach them. Disappointed

This is possibly THE worst company I have ever booked a flight with. I am in am extremely stressful situation and have been trying to contact and email travel genio for the past two hours. I am after paying a lot of money for my ticket and now I am not being treated fairly whatsoever. This is BEYOND ridiculous.

It's not the fist time I book with travelgenio. But this time I'm having a bad experience. My flight was canceled by the airline and didn't receive any notification of that. The only alert was the media. I'm still waiting for the money back. 2 months.