Travelgenio Reviews 

SCAMMERS - AVOID!!

They will email you that your payment didn't go though because you had insufficient funds or reached your daily limit (total lie) and then they will email you that they booked another flight for you at the best rate which is a couple of hundred pounds more expensive!!

My initial flights came to GBP 251 and they then emailed me the payment didnt go through and they arranged to book flights for me with the best fare available at EUR 497.99. only (!) EUR 215 more!
Which is more than a hundred pounds (or Euros) more expensive than even directly from the airline!
They are still however advertising on their page that the same flights at GBP 251 are still available so how come EUR 497.99 was the best fare available?!

Few days later I check my account and I see that Travelgenio still manage to take the original payment of GBP 251 despite telling me few days earlier the payment did not go though and they did not confrim my flights but still took the money!!

Please avoid them as they are total scammers and will take money from you for nothing. I am still waiting for them to return my money and it's difficult to contact them and they do not have email address and charge yo for calls which they do not answer!!

Its too weeks before my flight to Dubai and we can see that we made a mistake on our booking. We are tried several times to contact Travelgenio and we are living in Ireland and we can not get through to them. Very Very disappointing with there service will never be booking with them again if we can not get this sorted.

Appalling customer service, I'm being constantly disconnected, terrible experience. Will never purchase through Travelgenio ever again.

I paid by credit card but they sent me email for paying again.
Was it not success? How to check it?
Please let me know it and send me your contact email address not a phone call.

There is no possible way to get in contact? The phone nummer is not working and there is no email-adres. Travelgenio please respond because I have an urgent question about my flight status!

WARNING: DO NOT USE TRAVELGINO
I booked a return trip with them from Shannon Ireland to Denver Colorado. On my choices was shown Shannon to New York, a 4 hour stop over and then New York to Denver. On the way back there was a 2 hour stopover in New York. I knew exactly when I was flying out but wasn’t sure of my return date, I was going for 8 to 10 weeks. When booking I was given the option of paying an extra €90/$99 for a flexi ticket encase I needed to change my dates. I chose to pay this extra so I would be able to change my return date if I needed to.
When I made the booking and paid my money I received an itinerary which showed that on the return journey there was a change of airport in New York, I was landing in JFK airport and flying out from La Guardia airport. This gave me only 2 hours to collect my bags in JFK, find my way to La Guardia and check in and go through security! Not possible and that’s assuming the flight from Denver is not delayed, which was a very strong possibility.
When I discovered this I rang Travelgino and asked for this to be changed. I spoke with a very ignorant agent who told me I had booked the trip now and there was nothing she could do about it. I decided to live with it as there was a strong possibility I would be changing my return dates anyway.
As it turned out I did need to change my return date and thought since I had payed the extra €90/$99 it would be straight forward. I rang Travelgenio went through all the security questions etc. and was put on hold for 15 minutes after which I was disconnected. I rang back, got a different agent and went through the whole story again and again I was disconnected after a lengthy hold. The next time I rang back I explained to the new agent I was being disconnected by their agent and asked if I was disconnected that he would call me back, he said he would but of course he didn’t. The next day I called again and was promised a call back in 5 minutes, of course no call back. The following day when I spoke with another agent I was told agents cannot call back as they have no outgoing lines available to them. I was then told there would be an extra charge of €540 to change the return date. When I explained I had paid extra for a flexi ticket I was told that it was not valid after I had left Ireland. So the flexi ticked turned out not to be flexi.
In this one trip I have 4 issues with Travelgino
1. I paid for a trip from Shannon to Denver and back again, however that is not what I got as I had to pay $60 taxi fare from JFK to La Giardia.
2. I was not given enough time to make my connection from one flight to another (luckily my changed date gave me two and a half hours to get from one flight to another), I got to the gate just as it was closing.
3. I was scammed by false advertising out of €90 for a flexi ticket which turned out not to be flexi.
4. The representatives at Travelgino are ignorant and very unhelpful.
My advice is do not use Travelgino, they are con artists, scammers and so very unhelpful. Don’t put yourself under severe stress by using them. Avoid at all costs.

Hi, I booked flight tickets via Travelgenio this Jun., and my booking code is LLCU3G. I sent two emails via Customer service to request invoice and I have filled in all the information but got no response. I also called at 3530818274072 (Ireland), no body answered the phone, I need the invoice urgently, can you please help me with this ASAP? Electronic version or scan copy of the invoice is fine for me. My phone number is 003530873889801. Many thanks!

Left me high and dry with no notification of a cancelled flight which meant i missed my next connecting flight. Could not reach customer service. The airline had no record of my booking anyway so had to pay for both flights. Was meeting someone for the connection. Basically screwed me over.

Please do not use them. The reputable travel search engines should remove them as that's how I came to book them in the first place.

They have now come back to me. Funny that!

It seems there may have been a genuine mistake, but the shody communication is inexcusable. No access to the 24 hour helpline when needed and I receive the email that explains the issue after this review but the one that was apparently sent before is nowhere to be seen. When that is the one that was most needed.

As you go through the reviews you will see that I am far from the only person that has had fundamental issues with this company.

The system changed my name and i had to pay two flights, and wait a long time for the money back after paying several fees. The handling of the problem was efficient, with a really good and patient employee, but I paid over 100 euros extra with all this. I probably won't return so soon

Without problems with the booking. However, flight (czech airlines) had been delayed for almost two hours.

This travel agency is terrible!!!! They booked my ticket with wrong name so i had to cancel that ticket first and book again with my correct name. They told me i should pay again to make a new booking and then they will refund me for the first booking within maximum 30days. So, I agree with it and i paid again. I'm going to fly in 4days and i don't still have my new e-ticket and i don't still receive any confirmation of my reservation and refund!!!! I called them more than 20times and their number is not free to call. As I called them from Korea, it will cost me so expensive !!!! Also, they don't let me talk to their supervisors, and they always said I have to wait, they can't pass me to their person in charge. I've never had this kind of situation during whole my life!!!!!! Give me my money back and send me my new ticket immediately!!!!!! If not, I'll report you to international Consumer Protection Board!!!!!!

I am traveling in a few hours at 01:40 and I still don't have my electronic tickets. I cannot check-in online on the airline's website because i don't even have the booking number used. The transaction was successful, why didn't I get what I paid for?

This is scandalous. I cannot miss that flight. This is inacceptable.

Here is the booking code : 8227707. I need to be able to check-in to board on my flight on time.

In July of 2016 I booked tickets from Bangkok to Wellington, NZ. I then received an email telling me that a leg of my trip had been cancelled by the airline company and I had the choice of cancelling and getting a refund, or changing my flight plan. I chose to cancel and get a refund.
It is now a year later, and this has not happened. Despite constant calls, and web correspondence, nothing has happened, this is unacceptable. I have screenshots of the emails I have received and shots of the oringinal cancellation email I received. I also have skype records of the phonecalls I made. This needs to be fixed.

Everyone please do not use Travelgenio. I purchased 2 flight tickets from travelgenio traveling from Paris to Croatia and received all the reservation number and payment invoice. When I went to the airport the airline told me they dont have my flight bookings and that i cant get on the flight. My friend with me had booked the exact same flight on Priceline and had no issues with his ticket. I had to purchase 2 new tickets on the spot as all travel arrangements have been made and each ticket cost twice the amount (one-way). So my tickets supposedly cost Eur 400 in total ended up costing Eur 900.I emailed Travelgenio when i got back and their response was that i never made the payment (although i gave all my credit card details and even received a payment confirmation email) so they have no part to play on this and there's nothing they would do for me. I also made reservations for return flight back via a different website with the same credit card at the same time as when I had made my travelgenio bookings and there was zero issues with those. My suggestion is that given there are so many other great OTAs with fantastic customer service out there, you will not lose out by not using Travelgenio. If you want to avoid any issues don't use them as you cannot be confident of the customer service they can provide after using them.

not to pay credit card fee is correct so clients can have the real price s perspective

I dont accept the change for my tickets! I need cancel my payment and get refund! I've already bought another ticket back to Helsinki. I dont need any ticket anymore. Please request for my refund. Yesterday I called your company for 13minutes, it costs me 5 e. they told me they will help me ask refund. Now you tell me the changed time was confirmed, i am very angry.