Travelmarvel Premium Cruise and Tours Reviews 

297
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including tour directors and crew, for being excellent, helpful, and attentive, often going above and beyond to ensure a pleasant experience. Many people highlight the excellent service and organization of trips, with well-planned itineraries and excursions that exceeded expectations, making for memorable holidays. However, some customers were dissatisfied with the quality of certain aspects, such as issues with bathroom water or inconsistent food quality and variety. Additionally, a few people mentioned that some ports of call involved lengthy coach journeys to reach attractions or experienced itinerary changes due to low water levels.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Quality

Customers had ambiguous experiences with quality, with many praising the excellent quality of river cruises,... See more

Location

Consumers find location experiences to be ambiguous, with some reviewers praising the spectacular and scenic... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing them as great, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more

Company replied

Rated 4 out of 5 stars

A wonderful cruise with interesting stops along the way. Excellent organisation ensuring everyone knew what and when events were happening, great food, happy crew who looked after us so well. Di... See more

Company replied

Rated 4 out of 5 stars

So lets start with what you didn't do well. This was meant to be a celebration of 50 years of marriage with a particular focus on our time in Broome and a sunset dinner cruise. The hotel was not info... See more

Company replied

Rated 5 out of 5 stars

From start to finish our trip firstly on the Rocky Mountaineer and then to Lake Louise Banff Jasper Whistler and so many other lovely places was very well organised and executed. We had a top rate g... See more

Company replied


Company details

Written by the company

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(297)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Balkans cruise on the Danube

Balkans cruise on the Danube. The positives include the lovely modern ship, the excellent, friendly, efficient and helpful crew and staff from all areas of the ship and the quality/presentation/quantity of the food which all came together to ensure we had a lovely holiday.
On the other hand the negatives include APT admin/organisation (pre boarding) and the disaster of an experience in the transfer from Bucarest to the ship, which had already left the port before we had any hope of getting to it.
However, overall this was a great holiday and yes, we would travel APT Travelmarvel again

June 3, 2025
Rated 5 out of 5 stars

Amsterdam to Budapest River Cruise

We were the only English couple on the River cruise from Amsterdam to Budapest. This was a surprise but we thoroughly enjoyed the company and relaxed nature of the mainly Austrailian Guests. Cruise Director was very knowledgeable and worked exceedingly hard to see that all guests had a great time. Food was amongst the best I have experienced on a cruise holiday and We are both looking forward to our next APT cruise.

June 12, 2025
Rated 5 out of 5 stars

Travelmarvel Cruise Budapest to Amsterdam,

Excellent and clear pre-cruise information received. Travel arrangements precise and carried out to the letter. Ship modern and very user friendly. Food excellent fine dining. Excursions well planned and very informative. The necessity to change ships after 7 days through water shortage in the Danube was carried out efficiently and as advised. Very little impact on the cruise programme

June 12, 2025
Rated 5 out of 5 stars

The wonderful staff were so welcoming

The wonderful staff were so welcoming, friendly and helpful. The food was delicious and the included excursions were very good. This will certainly not be my last holiday with APT TravelMarvel.

May 5, 2025
Rated 4 out of 5 stars

A very well organised tour

The tour was put together extremely well.
The trip through the Rockies was a great experience with an excellent tour manager and lovely hosts on the Rocky Mountaineer.
However, the tour was let down for me by the Holland American cruise ship as I have dietary requirements that were not catered for. Despite the fact that they had been notified beforehand.
The cabin was odd as to look out of the windows you had to kneel on the bed, not to mention the light switches on the headboards!

May 24, 2025
Rated 3 out of 5 stars

Not as good as previous river cruises

Three star rating as overall it was ok but no better than that. Cabin was noisy at night due to being sited under the air con main units and ear plugs were necessary. This is despite it being supposedly only second to the two 'owners suites' and was worse than cheaper alternatives. Food was ok but not up to previous trips with APT. Daily excursions were in much larger groups than on previous cruises and in some cases the time was poorly used. EG. in Salamanca (2 hours in a bus) then hang around for another hour waiting for a local guide to whizz us round in a group of 30+. The promised tour of Porto turned out to be just a coach ride round the city without actually stopping at any attractions. Without wishing to sound too 'sniffy' about this it all felt a bit downmarket bearing in mind the price paid. My advice to future travellers is don't pay the extra money for cabin 324 and book your own guides for Salamanca and Porto.

May 11, 2025
Rated 4 out of 5 stars

Pluses and minus of the cruise

The ship was lovely, the evening entertainment was good. The food and service were excellent. Our cruise director was well informed and helpful.
On a minus side and petty there was no plug in the bathroom basin which causes a waste of water. Also the coach trips on this cruise were overly long which of course this is because the excursions were not on the riverside as in the Amsterdam to Budapest cruise.
No co-ordination between guides so often the same story on the next day trip.
Cycles available were great but it would help to have knowledge of local cycle routes.

April 29, 2025
Rated 5 out of 5 stars

An altogether unforgettable experience

An altogether unforgettable experience, in celebration of my 70th birthday. We were treated incredibly well by everyone, from wonderful cleaners, waiters, entertainment staff, managers - everyone came across as being determined to make our experience well organised and very special. With a good mix between escorted tours and time to ourselves, as well as "down" time to enjoy craft classes, or just sitting on deck enjoying scenery with coffee or a drink, we never felt pressured or rushed to do anything except enjoy the whole experience. We watched other cruise operators, and were quite sure that our operators were more professionally run, with far superior boats and an overall better ambience. Really gratefull that all gratuities were included in the price as I would have hated to start making any choices!! - everyone was amazing throughout - and although prices looked a little higher than other operators, when you took everything included into account, and the overall standard offered, it most certainly was not. I would not use any other company having experienced APT/Travel Marvel first hand

May 13, 2025
Rated 3 out of 5 stars

Regimented River Cruise, not for us

Clean modern ship was great and although staterooms are small and balcony not a true balcony there was plenty of storage space and a great shower.
We felt the dining times were very restrictive. 7-9 breakfast. 12.30 lunch and 7pm dinner. Very Limited choice menus.
Included tours leave far too early! We are on holiday and want to relax! The ships rarely dock in the centre of places visited whilst other lines have the prime spots we were often far away from where we wanted to be

May 13, 2025
Rated 4 out of 5 stars

Enjoyable cruise down The Danube

Enjoyable cruise down The Danube. Lovely clean cabin as is everywhere on the boat, ultra comfy bed and great shower. Friendly staff and attentive. Would have been 5 stars if the dinner in the evenings included a grilled steak or chicken as a fall back if you don't like regional dish or a sauce.

May 23, 2025
Rated 5 out of 5 stars

River Cruise

I thoroughly enjoyed the Danube river cruise. The cabin was very comfortable & well laid out, the ship in general was excellent. All the staff were very friendly, polite & helpful, they all work very hard. The trips were all very good & the tour guides were very informative

May 13, 2025
Rated 4 out of 5 stars

Exceptional cruise director (Esme)

Exceptional cruise director (Esme). She really went the extra mile to make sure that everyone had a great holiday. Always friendly and helpful, even though she worked very long hours.

All other staff were also very good, especially waiters remembering individual preferences. Food excellent.

Only one criticsm to stop it being five star: there was nowhere to sit and chat with friends after dinner. The lounge was too busy, loud and crowded. McGearys bar could have been available, but closed at 9.00pm. Nothing wrong with the evening entertainment on offer, but not everyone wants to take part ever night.

April 29, 2025
Rated 4 out of 5 stars

Pleasant river cruise

On the whole we enjoyed our river cruise the staff were all exceptional especially the boys / girls that looked after our rooms and the staff who looked after the food and drink in the restaurant waiters etc they worked long hours and were always smiling and helpful at all times they were brilliant the food was disappointing at the start of the cruise the tea served between 3/4 the sandwiches were unappealing all on white bread and not very healthy so never ate tea maybe some nice scones and nice small brown filled rolls with different fillings ?? Instead of the white curled up sandwiches the food in the restaurant got better as the cruise went on , I’m not vegetarian, but not much choice if you were vegetarian the cabin was nice bed very comfortable plenty of places to put clothes etc , all seemed to be very well organised

May 23, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look