Travelmarvel Premium Cruise and Tours Reviews 

297
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being excellent, helpful, and attentive, ensuring a smooth and enjoyable experience. Many people highlight the excellent organization of trips and services, noting that everything was well-covered from start to finish, making for memorable holidays. However, some customers also noted concerns regarding the quality of food and accommodation, with mentions of average meals, outdated bathrooms, or issues like rusty water. A few other people also felt that some locations involved lengthy coach journeys, inconvenient docking, or issues with itinerary changes and accessibility.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, describing it as professional, efficient, and reliable, with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of food,... See more

Holidays

Users describe positive interactions with holidays, with many reviewers expressing that they had a really... See more

Location

People report ambiguous experiences with location, with some finding the cruising routes spectacular and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more

Company replied

Rated 4 out of 5 stars

A wonderful cruise with interesting stops along the way. Excellent organisation ensuring everyone knew what and when events were happening, great food, happy crew who looked after us so well. Di... See more

Company replied

Rated 5 out of 5 stars

Well organised, from being collected from home to return. Our tour director, Ana, was excellent. Friendly, knowledgable, well organised and happy to help with any unforeseen problems. Without her h... See more

Rated 4 out of 5 stars

So lets start with what you didn't do well. This was meant to be a celebration of 50 years of marriage with a particular focus on our time in Broome and a sunset dinner cruise. The hotel was not info... See more

Company replied


Company details

Written by the company

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

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4.5

All reviews

(297)

123 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely boat

Lovely boat, great staff, good food, lovely cabins. Unfortunately, waste of time having French Veranda as always travelled at night so no views of scenery along river, apart from 11/2 hours through Wachau Valley section. When docked, again, no views as another boat, literally, right alongside. May as well had no window.

June 27, 2025
Rated 4 out of 5 stars

APT Danube River CruiseStaff were brilliant

Staff were brilliant, ports of call excellent, cleanliness of room and ship generally great, made friends easily. The dinner was sometimes only fair and the afternoon snacks a little basic. Would definitely book again though.

June 17, 2025
Rated 5 out of 5 stars

First class river cruise

Everything from accommodation, food, outings, all facilities om the boat were extremely well organised. Talk each evening and being introduced to all members of staff was a good touch. Felt comfortable and safe,knowing I could reach a member of staff quickly and easily.

June 20, 2025
Rated 4 out of 5 stars

Over all very good

Over all very good, but would have liked a bit more day time cruising (early evening).
Staff worked very hard and helpful, the boat was very clean food and drink plentiful, Akos the cruise director was excellent and very helpful. On walking tours it would have been more helpful if the segregation between efficient walkers and less efficient walkers was better.

June 29, 2025
Rated 4 out of 5 stars

Beautiful Scenic Danube cruise

Great scenic and beautiful cruise on the Danube. State room (owners’ suite) excellent (but for one thing, see below*). Staff were exemplary and everyone efficient and friendly. The tour director couldn’t have been more informative and the quality of local guides excellent. Food could be a little patchy but the dining room staff were attentive and very professional. *Two tiny quibbles. Local knowledge of traffic jams in Budapest would have saved a wasted hour on the coach, and one badly broken floor tile in our bathroom in a strategically inconvenient place should surely have been fixed? Ending on a positive note, however, the Illumination Cruise on our night in Budapest was a magical finale to a super holiday.

June 27, 2025
Rated 5 out of 5 stars

River cruise virgins.…

Our first river cruise and couldn't fault it. Cabin,crew,service and food all excellent. Every stop was superbly organised with optional guided tours. All tour guides spoke fluent English and were really knowledgable. Visited some wonderful places on and around the Danube and would thoroughly recommend.

June 20, 2025
Rated 5 out of 5 stars

All staff involved were excellent

All staff involved were excellent. Really enjoyed the on board entertainment as well as the included excursions.
Of particular merit was the restaurant where a good range of food was on offer and presented to the highest standard. The cruise director provided really useful information prior to all on shore visits where every tour guide was a wealth of knowledge.

June 13, 2025
Rated 4 out of 5 stars

Fabulous staff, accomodation & food

The staff, accomodation, food and excursions were excellent, very helpful and kind, good entertainment too.
The departure day was disappointing as only 3 toilets available to all the passengers once they had left their rooms so constant queues , not ideal for the many elderly passengers, (my dad would have been horrified for the last 20 years when he was travelling) . The journey to the airport was made interesting by our knowledgeable guide but we arrived 4 hours before the flight and told ‘check in’ was open. It was not, so could not drop our bags. Was a very long walk to the eateries and shops, which several passengers were not able to manage, so not even a coffee for 4 hours. BA check in girls were miserable and rude, The flight excellent with lovely cabin crew.

June 17, 2025
Rated 5 out of 5 stars

This was my first river cruise and it…

This was my first river cruise and it lived up to every bit of my expectations.
Everything was catered for, excellent accommodation, food amazing on shore excursions and all made memorable by the wonderful staff both onboard and on shore. I loved the fact that consideration had been given to less mobile passengers with the option to select the gentle walking tours still taking in the same city sights.

June 20, 2025
Rated 4 out of 5 stars

Food very Good.

Food very Good.
Jacuzzi needs after the quiz. MUCH more regular cleaning.
Staff extremely helpful and kind.

Entertainment did not altogether match the age group, very loud, it emptied loung quite often

May 27, 2025
Rated 5 out of 5 stars

Everything was fantastic Organisation…

Everything was fantastic Organisation was first class, food amazing, staff wonderful and the entertainment with Noel & Sophia and cruise director brilliant
The excursions were good and can’t fault anything but one wee thing the fitness room was not brilliant Tried the machines but they didn’t seem to work with no instructions.we will definitely be travelling with you again and recommend to all my friends 👍

June 20, 2025
Rated 3 out of 5 stars

Danube cruise

We had booked an Owner’s suite & were surprised that they was no stocking of free soft drinks in the fridge, not even water ( which was €2.60 a bottle when it was around 80 cents outside).
It transpired that Travelmarvel are a budget version of APT, which we were completely unaware of.
The staff were superb. On times, some of the included trips were a bit underwhelming & in the first week the food was not always great, but it did improve in the second week.
Overall, I enjoyed the trip as I was going to places I hadn’t been to before.
The entertainment that Sophia put on was really good.
Just a bit disappointed that we didn’t know that this was a “budget” cruise.

June 13, 2025
Rated 5 out of 5 stars

Canada / Alaska experience

We booked the Reflections of the Rockies and Alaska Cruise with APT Tours which we would recommend. There were many highlights to our holiday particularly on the Canadian part helped by our tour guide, Meghan who was brilliant. Everything was well explained and any questions were dealt with quickly and professionally. She went above and beyond to ensure our comfort and that our itinerary throughout the journey was the best it could be. Well done Meghan.
The Rocky Mountaineer lived up to our expectations where the staff were very knowledgeable, entertaining and professional.
Our cruise to Alaska, was superb. Travel Marvel reps were again very professional and friendly.
We have not stopped talking about our Canada / Alaska holiday since returning home.

May 7, 2025

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