My travel company made a big mess of the airline portion of a travel plan. Trent Collins answered my plea for help and fixed the whole airline issue! He successfully and pleasantly re-arranged all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These stars are for Trent who has more patience than I'm sure of any of your employees. For reasons I cannot explain, your online system kept rejecting my credit cards (all of them) so I called and sp... See more
Company replied
I recently called United customer service regarding a charge on my account that I didn't recognise as accurate. I am extremely grateful with how Trevor handled the issue. From the beginning... See more
Company replied
I had to cancel a flight to Asheville last year because it occurred at the same time that hurricane Helene hit the area. So I was given a credit for that flight. I did fly on Delta to Asheville later... See more
Company replied
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
edem Was great service nice to speak to…
edem Was great service nice to speak to him went smoth and easy
March 15, 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole our booking agent was fantastic
Cole our booking agent was fantastic. He went above and beyound for us.
March 14, 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Best Customer Service Ever!
I have received the best customer service from Eden. He helped me by providing a much better solution to my request and solved my problem without generating extra expenses.
10 stars review!
March 9, 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole is a very helping man and he…
Cole is a very helping man and he provided me with free service
March 8, 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Your representative Cole is definite a winner! …
Your representative Cole went totally out of his way to help us get our flight changed. We didn’t realize that my grandson’s basketball team was playing first thing Friday morning and we would be arriving too late to his first game. My grandson who is 13 yrs. with Cerebral Palsy is going to be playing in the National Wheelchair Basketball Championship in Monroe, LA. On March 20-22. The name of his team is the Rolling Blazers from Portland, OR. Their FB page is Bridge City Inclusive Sports. Representative Cole stayed on the phone with us until everything was confirmed which was a long process due to Comcast. He made a 13 yrs. boy so happy not to miss his very first game. Not everyone would go out of their way to assist us with such a positive attitude. Cole was incredibly helpful and full of support. I will always be an AA flyer first because of this man’s kindness and diligence. His customer support is of the highest quality. He’s definitely a keeper. Please extend my appreciation to his supervisor who helped make everything possible. Without the two of them my grandson would have had to miss his first game. American Airlines the airlines that cares!!!
March 5, 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole
Cole, we want to say Thank You! You helped make a 13 year old with Cerebal Palsy’s day! He’s playing in the Nationals in Monroe. He team is called The Rolling Blazers. Thank you for making us want to tell others to fly with American Airlines. 💗✈️🥰
March 5, 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
I called to make changes to my flight…
I called to make changes to my flight and was quoted a price. I agreed to the changes and paid the fee. I was told I would receive a confirmation email with the updated itinerary.
That email never arrived.
Over the next four days, I called twice a day. Each time, I was promised the confirmation email was coming. It never did.
Then, just 24 hours before I was scheduled to fly home, I was told the changes had never actually been processed and could not be made.
Because I trusted that the changes were completed as promised, I missed my original flight and now have to purchase entirely new tickets to get home.
This experience has been incredibly stressful, costly, and unacceptable. Based on what I went through, I would strongly caution others before booking with this company. Liars, fraud, scammer to say the least.
February 23, 2026
Unprompted review
Rich was extremely friendly and helpful…
Rich was extremely friendly and helpful in arranging assistance for me on my flight to and from Philadelphia in January 2026. I am a young senior citizen recovering from hip surgery in September.
I have and always will fly British Airways and will continue to recommend BA.
Sincerely Angela Hauserman
December 27, 2025
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
CROOKS!!!
Somehow my mom ended up talking with this company when trying to make a reservation thru American Airlines app. They were far less than honest. Trying to get her to purchase a first class ticket for $500 more than the AA.com app the. Asking for 2 credit card numbers to split the charge. CROOKS!!!!
November 20, 2025
Unprompted review
Reply from Travelocompare
We’re truly sorry to hear about your mother’s experience, and we understand how frustrating this must have been.
At the same time, we must clarify that we strongly disagree with the allegation of dishonesty. Our agents strictly follow company protocols. All fare options are disclosed transparently, and no booking is ever processed without clear customer confirmation and authorization.
That said, we take such feedback very seriously and are open to reviewing this matter in detail. Please share the booking details, date of contact, and any available reference number at feedback@travelocompare.us so our compliance team can investigate the interaction thoroughly.
Eden was responsive and very helpful in…
Eden was responsive and very helpful in confirming my cancellation was recorded and credit received, with extraordinariy quick, helpful and courteous service. Thank you, Eden!
November 23, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
I had Cole to help me! Great guy!
I had Cole to help me! Without him I was going around with trying to book and get my credit subtracted from my total.
Cole was patient, kind, and on purpose!
I wish everyone could get Cole to help them.
Thank you, Patricia Haggard
November 22, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
We had to change 1 flight out of a 6-flights package. This caused us to not have the upgraded seating we originaly selected. Jack was able to modify our seating, to our satisfaction.
We Had several issues with our flight plans.
I attempted to use the United web site to address but was unsuccessful.
I called United and a very capable and knowledgeable person, Jack miller provided a solution to all of our concerns. I know that on top of our issues were the government shutdown issues.
Mr. Miller put a lot of effort and expertise into solving our issues. We are simply ecstatic with the result.
Thank you United and in particular Mr. Jack Miller for making our holiday travel experience the best.
Sincerely, Rick and Twilla Beltramo
November 17, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
The gentleman gave a full refund for a…
The gentleman gave a full refund for a canceled flight. I had made calls and was hung up on by a supervisor even after informing him of the DOT rules and the airline rules my son was on and the policy.
November 6, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Jack Miller was awesome in helping me…
Jack Miller was awesome in helping me change my reservation and create a new one. We had to jump through a few hoops due to today's securities but he was there ever step of the way.
November 4, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Eden was very polite and knew what he…
Eden was very polite and knew what he was doing and conveyed it with compassion. Good job!
October 31, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Great Service
Robin really helped me out when I needed it the most. He made booking my flight really simple and guided me through it effortlessly.
October 30, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
It was simple.
It was simple.
I worked with Robin, and he helped me to find the seat. My name is Donna.
October 30, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Robon help to rebook my ticket he was very helpfil with my troubles
Robin was very helpfull rebooking my flight back home to LA
October 30, 2025
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.