Traveloka Reviews 

Don’t buy your flight tickets from Traveloka. No refund and no rescheduling. Their customer service has bad English writing skills and gaslighted me! It’s better to buy directly from the airline. Extremely ill trained customer service!

This is the worst site i have ever used to book a flight, they have my money but i didn’t get the ticket. Customer service team is worst, sometimes they say that you will get the ticket in 3 hours and after waiting for 12 hours, they say the ticket is no more available. And i called them for refund but didn’t get back anything still.
REALLY WORST SITE.

What a nightmare experience with Traveloka. I can’t believe this kind of services still exist. Worst service ever. They booked wrong day and asked 3 people to help simply change it but can’t even give you the answer.
Don’t ever try this agent.😡😡😡

I booked a flight KKC to DMK on 11/11/2023 but it's wrong i want to booked on 12/11/2023. But i already paid my money, so i want to change a flight then i have to paid more money 60-70% from my old paid. For example i paid 11/11/2023 100$(already) if i want to change a flight to 12/11/2023 I have to paid more 70$ so it super non-sense and i check with the airlines if i buy a ticket on change still cheaper!!!

You people are Thief!
I booked a flight through your website 4 January 2020 for rm417.because of COVID 19 my flight was cancelled by the airline and country border closed.
After waiting over 3 years you refund on rm22?
You people are despicable.
I'll be sure to post this on every platform so people don't use your application.

Used traveloka a few times. It is a joke. Their customer series hopeless. I sent a message in app about a problem, I got a reply that some will assist me in a few minutes. 4 hours later I sent another message. I got repl saying sorry wd are busy. Next day was my travel and I started to send more messages and even emails. I got a reply but it did not solve the problem at all. I send another email they said be patient. As a result I had to book with another company. I paid a second time. Let's see if I get a refund if I'm patient.
It's a joke.

We booked Hoki Travel and the Journey was the horror!! Nobody was speaking english, After the break we had to switch cars and we drove with a 5 person seat car with 6 persons. So I had to sit between to seats. With the seatbelt pushing in my back. Will defenently not recommand this company!!!!

I TRYED TO BUY 2 TICKETS FOR TEAMLAB TOKIO AND THE APP GOT FROZEN ON THE TRANSACTION, I NEVER GOT THE TICKETS AND THEY TOLD ME THEY CANT DO THE REFUND EVEN SENDING THE PROOF OF PAYMENT! A COMPLETE THEFT!

I booked my flight ticket and reserved a hotel room in just a few minutes thanks to this amazing app. I also got a discount for booking a flight ticket-hotel combo. Very convenient and easy to use.

Funny that an booking company can be so criminally unethical. I updated my passport to USA then an extra 1 million vnd was added to my flight. Don't use these people.

Criminal activity!!
I used Traveloka last Christmas to book 3 days on a vacation to a beach (Sukabumi) 2 months advance.A week before the reservation,I was notified the rooms where already taken.& couldn't get any other rooms or hotels now.So I had to spend more money & get a terrible room on my own The refund took 5 days & they took 20% fee.I was so upset.Then later, I paid 2 months advance plane tickets,for a friend to visit me Sumatra to Jakarta.They arrived to the airport, plane canceled.I had to spend more than double to buy last minute ,new, plane tickets.Now I'm having a very difficult time trying to get refunded & they are telling me they can't refund & maybe I can get a partial refund in 3 to 5 days Terrible customer service Criminal .They should be shut down put out of buisness

Charged money, no tickets, no response. Awful experience!

Awful experience for a solo traveller. Wish I had read some reviews before paying upfront for my accommodation. First and last time using their service and only swayed from my usual website due to a reduced promotion offering a discount.
Arrived in Thailand, taxi to hotel to be then informed Traveloka booked me knowing the hotel had been full for weeks (note, Hotel also advised this happens often with this company).
Hotel Manager could see I was getting upset and really tried to help. She called Customer Service at Traveloka, they offered a refund, nothing else … basically no customer care whatsoever. I kept asking to talk to someone in charge but was being ignored. I believe Traveloka should have at least tried to rectify the situation (they had my cash) but when I asked for assistance to find alternative accommodation was informed “we’ll refund you within 5 days”
Said again I would really prefer you to find me another hotel (the beach area I was staying in was full, only expensive hotels offering space) but was informed it can’t be done.
Also note, this booking was made days before my arrival, hence does not give Traveloka any credibility. 🤔 Cashflow?
PLEASE AVOID !

booked and paid in advance an hotel on 27th for the same day, hotel was full even if had availability online - told to contact Traveloka - contacted traveloka: no relocation, no refund and just emails : we have no time right now we will write you back later - the operator at the telephone was kind but did not have authority to issue a refund and send me back to email system....something wrong, i paid for goods , they did not give me that goods, no answer and they are keeping my money - their behaviour can not be defended and it seems to be a procedure not just a mistake - let me see if they will fix the issue but already 2 days passed without any answer after many requests ... I am still not sure if the hotel is scamming or else it is a procedure of traveloka but they should change their procedure to help their customers in such situation - both with a refund , a relocation and assistance

edit: the issue was solved but I had to make a lot of pressure, I am not sure if the problem was the hotel that authorized the refund after a lot of pressure

Never again to use this in booking. I was scheduled for a flight but it was reschedule the next day. No business continuity plan to accommodate the needs of the member. Definitely will not endorse so others will not experience the stress it has caused to me. 👎👎👎👎👎 Customer service. Never again!!!!!

The worst customer service agency ever on this planet, no human answer the phone only answering machine. I purchase the domestic airline ticket in Thailand with them but later I tried many times to contact them for after issue just no human answer in person.

Really bad customer service! They say flights are cancelled by airline when the ar’nt cancelled! Take 3 months to refund only half! A bunch of scammers

I found their site completely useless. It advertizes Xperience that are no longer available. Their customer feedback form does not work. A phone call to their service centre you get only a I'm sorry response. This suggests they are lazy and don't care about customer service.

We booked a flight through them and had to change it due to unforeseen circumstances. When we called we picked a new flight, agreed to pay a fee, they said it was complete and we were good to go.

8 hours later we receive a call saying there’s only 1 seat on the flight and that we would have to pay quadruple what we agreed to earlier. This obviously was unacceptable because it we had already closed the deal earlier only for them to come back and try to leverage us into completely different terms. Also there is 2 of us so 1 seat isn’t an option.

Basically what happened was they had said everything was complete but they are incompetent and waited 8 hours to contact the airline and when they finally did, other people had already booked the seats.

To add insult to injury they refused to refund our money. They are the ones that made the mistakes but their customer service thought it was fair for us to bear the consequences of their failures.

Buyer beware, this is a predatory company

The biggest SCAMMERS ever. traveloka is not a professional service, its a professional scammer.
I bought for more than 2000$ tickets for my trip in Indonesia that was planned on 2020. Due to the pandemic the trip and all the flights was canceled.
Traveloka didnt refund my money, but send me a voucher code that i have to use within 6months.
I called the customer serivce more than 20 times to Find a solution to be refunded. Always same answer (we will analyze your request within 24h and our refund service will send you an email. After more than 5days the customer service send me emails with always same content ( we advise you to use the voucher to book your next flight).
I decided to use the voucher code to book flights for my Indonesian freinds, but surprise! The voucher Code is not working. And the customer Service can’t find any solution.
So in the end, traveloka just scammed me with 1500$ and the cost of all the calls!
I highly not recommend to use Traveloka for your bookings