The consultants were amazing in working with me to tailor our package to suit our needs. The whole trip was super relaxed knowing that everything was organised for us, and all we had to do was show... See more
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See what reviewers are saying
TravelOnline is without question the most ideal company to book your travel with! From start to finish the experience is seamless with great communication the whole way! Our recent trip to Nusa Dua wa... See more
Company replied
Travel online was a smooth booking process, easy and simple. Our whole holiday was booked, planned and went to plan. We had inclusions added in, like VIP Finns recreation beach which was exceptional.... See more
Company replied
Travel Online were very professional in arranging my holiday to Bali. Even though I made numerous mistakes with booking dates and passport details, they were quick to notify me, and very helpful a... See more
Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.8
Excellent
237 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome deal and travel experience
Quick, easy and effective process. Helpful and informative communication. Delivered what was promised. No issues at all. Great deal and wonderful travel experience. I can’t fault the service received.
October 15, 2025
Unprompted review
Reply from TravelOnline
Hi Veronica,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
The service was 5 stars
The service was 5 stars. Fantastic and would highly recommend.
October 21, 2025
Unprompted review
Reply from TravelOnline
Hi Doreen,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great trip to Bali
Everything went like clockwork from booking to returning. Thank you travelonline. We had wonderful family 70th birthday celebrations in Bali. Would definitely book through this site again.
October 14, 2025
Unprompted review
Reply from TravelOnline
Hi Aileen,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Everything was taken care of
Everything was taken care of, no problems at all dealing with this company
October 10, 2025
Unprompted review
Reply from TravelOnline
Hi Vikki,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Best experience with TravelOnline
Best experience with TravelOnline. Stress free and easy to do will 1000% go through TravelOnline again
October 18, 2025
Unprompted review
Reply from TravelOnline
Hi Bianca,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Super prompt service
Super prompt service
Loved the ability to modify/change dates etc without speaking to someone n going back n forth. All done with a few clicks of a button
September 19, 2025
Unprompted review
Reply from TravelOnline
Hi Travis,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Used TravelOnline for our recent…
Used TravelOnline for our recent holiday to Fiji and were very pleased with the organisation and communication from purchase to return from the trip! They were able to organise us some lovely little bonuses too that made our holiday special.
September 18, 2025
Unprompted review
Reply from TravelOnline
Hi Melanie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great value
Great value, customer service and incredibly easy to book
September 11, 2025
Unprompted review
Reply from TravelOnline
Hi EH,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
"Natasha and the other consultant were…"Natasha and the other consultant were incredibly helpful throughout the holidays. Even when our flights were changed at the last minute.
"Natasha and the other consultant were incredibly helpful throughout the holidays. Even when our flights were changed at the last minute, they supported us promptly and efficiently. In every situation, their assistance was reliable and reassuring. Truly excellent service!"
September 10, 2025
Unprompted review
Reply from TravelOnline
Hi Daljit,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Natasha and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Travel Online offered a great value for…
Travel Online offered a great value for money holiday package for us in Fiji. I will certainly be using them again and also recommending them to other people.
September 10, 2025
Unprompted review
Reply from TravelOnline
Hi Jenny,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Always efficient service
Always efficient service and never have any issues. Always ready to help and get a lot of bang for your buck!
August 28, 2025
Unprompted review
Reply from TravelOnline
Hi Faye,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Travel online - the best there is
We used travel online for the first time and it was so refreshing having everything just work the way they say it will . So easy to use and the best prices there are . Thank you so much
August 31, 2025
Unprompted review
Reply from TravelOnline
Hi Aaron,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Highly Recommend This Fantastic Travel Agent!
We highly recommend Travel Online for their professionalism and dedication. we are beyond grateful for their expertise and support. Gave us a great Holiday value for money.
September 3, 2025
Unprompted review
Reply from TravelOnline
Hi John,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
I had a fantastic experience with Emma
I had a fantastic experience with TravelOnline! The service was excellent—very knowledgeable, helpful, and incredibly responsive throughout the entire process. It made planning my trip so much easier and stress-free. I’ll definitely be using TravelOnline again for my future travel needs. Highly recommended!
January 18, 2025
Unprompted review
Reply from TravelOnline
Hi Hannah,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Emma and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Reply from TravelOnline
Hi Susan,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Another amazing adventure with TravelOnline
TravelOnline is without question the most ideal company to book your travel with! From start to finish the experience is seamless with great communication the whole way! Our recent trip to Nusa Dua was amazing, the hotel was sublime and the package inclusions were excellent and we can’t wait to see where we head off too next! Thanks TravelOnline team, you were excellent!!
July 29, 2025
Unprompted review
Reply from TravelOnline
Hi,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very happy with my consultant
Very happy with my consultant, Natasha. Very quick to answer my questions. Everything worked out perfectly. Always wary booking travel and accommodation on line, but couldn’t fault travelonline. Had no hassles. Would recommend.
June 15, 2025
Unprompted review
Reply from TravelOnline
Hi Kandy,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Natasha and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
You were good to work with and made it…
You were good to work with and made it all easy
May 12, 2025
Unprompted review
Reply from TravelOnline
Hi Monica,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Super responsive to questions- all time…
Super responsive to questions- all time of the day or night!
The cost was outstanding.
I will certainly use them again.
June 7, 2025
Unprompted review
Reply from TravelOnline
Hi BR,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
The whole booking process was so easy…
The whole booking process was so easy and the staff especially Emma were just fabulous. I have never been overseas before and I thought it would be very overwhelming booking a holiday. Emma made it so easy.
Thanks again Emma.!
May 24, 2025
Unprompted review
Reply from TravelOnline
Hi Leonie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Emma and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
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