The consultants were amazing in working with me to tailor our package to suit our needs. The whole trip was super relaxed knowing that everything was organised for us, and all we had to do was show... See more
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See what reviewers are saying
TravelOnline is without question the most ideal company to book your travel with! From start to finish the experience is seamless with great communication the whole way! Our recent trip to Nusa Dua wa... See more
Company replied
Travel online was a smooth booking process, easy and simple. Our whole holiday was booked, planned and went to plan. We had inclusions added in, like VIP Finns recreation beach which was exceptional.... See more
Company replied
Travel Online were very professional in arranging my holiday to Bali. Even though I made numerous mistakes with booking dates and passport details, they were quick to notify me, and very helpful a... See more
Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.8
Excellent
237 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reassuring communication and helpful…
Reassuring communication and helpful recommendations
July 22, 2024
Unprompted review
Reply from TravelOnline
Hi Alfred,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
We booked an accommodation package…
We booked an accommodation package special including two private transfers and a tour in Phuket. It made our holiday so easy. They were prompt, professional and well priced. You can even call and speak to a real person! 😉😊 I would definitely use them again.
July 4, 2024
Unprompted review
Reply from TravelOnline
Hi Carolyn,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Phuket holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Well organised and everything was…
Well organised and everything was perfect.
Our stay in Bali was excellent.
June 25, 2024
Unprompted review
Reply from TravelOnline
Hello,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Happy travels
Always have a great holiday when booking through Travelonline excellent service, great communication always helpful when needing help with booking tours, accommodation and transportation.. We have been booking our holidays with them for years and would highly recommend to all sorts of travellers.
June 4, 2024
Unprompted review
Reply from TravelOnline
Hi Sharon,
Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great company to deal with
Wonderful service, great communication and a fantastic deal for brilliant holiday.
June 7, 2024
Unprompted review
Reply from TravelOnline
Hi Kylie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Travel online have great prices are…
Travel online have great prices are great at communicating and even better are easy to get hold of. We will definitely be using them again and recommending to our friends.
June 1, 2024
Unprompted review
Reply from TravelOnline
Hi Graham,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Booked a holiday for 4 of us to phuket…
Booked a holiday for 4 of us to phuket and have had nothing but dramas they said once paid it's locked in then they changed our flights charged us more money now they r giving us a rollaway bed for My large teenager who paid same as an adult how is that fair??? They offered us another room for an extra $1400 what a joke we paid 7k for this trip it started out at 5k pffft never use travelonline again they r a total joke. Holiday is July 13th hasn't happened yet
May 1, 2024
Unprompted review
Reply from TravelOnline
Hi Danielle,
We're sorry to hear that you have been unhappy with your experience so far.
Our records indicate that you originally booked flights and accommodation that did not match. By the time our team picked up on this and contacted you, it appears flights went up $351.
Since you booked, we also received a schedule change from Malaysian Airlines. We apologise for any inconvenience this may cause, however this is based on the flight schedules that the airline is running and is completely out of our control. We do our best to arrange an alternative that suits out of the options the airline provides. I can see that in this case you accepted these changes, which did not incur any additional charges.
We also discussed the room type that you booked, which clearly states on our website Deluxe Room: Room size is 42m². Bedding is 1 Queen Bed + 1 Single Bed OR 2 Single Beds. Maximum room capacity is 4 Adults & Children. In this case you would ordinarily be allocated 1 Queen Bed + 1 Single Bed + Rollaway unless you chose to upgrade to a different room type, however based on your feedback we have contacted the resort to request 1 Queen Bed & 2 Singles on your behalf.
Again, we apologise for the schedule change to your flights and any misunderstanding regarding the bedding configuration of your room. We hope you have a fantastic holiday at Phuket Graceland Resort & Spa in July. Please don't hesitate to reach out if there is anything else that we can help you with.
Professional
Professional, great to deal with. Consultants knowledgeable . I have been using Travel Online a few years now and will continue to do so.
May 16, 2024
Unprompted review
Reply from TravelOnline
Hello,
Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very easy to deal with and had a great…
Very easy to deal with and had a great trip! We had a friend from qld come with us and the three of us were from Adelaide. All our flights lined up so well thanks to our agent! Thanks Natasha p
April 17, 2024
Unprompted review
Reply from TravelOnline
Hi Anne Marie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Natasha and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great travel company with an equally great team of professionals.
Travelonline were fabulous to deal with in every way. I spoke with a number of the team, all were super friendly, helpful and professional with excellent communication. Their efficiency ensured our trip was seamless and wonderful, I'll definitely use their services again for future travel needs. Thank you.
April 9, 2024
Unprompted review
Reply from TravelOnline
Hi Carol,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great support from travel online
Great support. Timely response to request. Great location and resorts facilities second to none
April 12, 2024
Unprompted review
Reply from TravelOnline
Hi Nathan,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great Company
Had a bit of a hiccup thinking I had paid in full as I intended to -even after some reminders where I had actually replied I paid in full. A phone call would have been better than consecutive emails after I had stated I had paid in full to say 'No you haven't.' My fault...Then had to pay remainder close to holiday which stressed me a bit. Customer service still great though and loved our holiday to Daydream Island. Loved how everything was organised re transfers, vouchers etc...
March 28, 2024
Unprompted review
Reply from TravelOnline
Hi Maria,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
The whole process was easy
The whole process was easy. Communication was great and was easy to pay for it over time so its not a big expense at once and they give plenty of payment options.
Hi highly recommend for your travel needs, be it flight & hotel package or just one.
March 27, 2024
Unprompted review
Reply from TravelOnline
Hi Bridgette,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Was happy with the price and inclusions…
Was happy with the price and inclusions with our deal and actually had a travel consultant to speak directly to when had any questions with regards to our holiday.
March 13, 2024
Unprompted review
Reply from TravelOnline
Hi Donna,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
TravelOnline gives great value and…
TravelOnline gives great value and their holiday packages are so easy to book. When the room type I wanted was unavailable, they quickly called and sent me an alternative and quote within a couple hours.
March 3, 2024
Unprompted review
Reply from TravelOnline
Hi Claire,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Big group traveling for a 50th
Travel On line, as specifically Kristy, helped us arrange our travel plans, accomodations, flights, etc, with a very large number of family and friends included in our bookings. They were able to help with any problems we accounted or questions, and always returned phone calls, emails etc! will definitely recommended
February 17, 2024
Unprompted review
Reply from TravelOnline
Hi Michael,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your special 50th birthday holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Kristy and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Always get a great deal and quality…
Always get a great deal and quality holiday and flights.
February 22, 2024
Unprompted review
Reply from TravelOnline
Hi June,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Such an easy site to use
Such an easy site to use, and even though the booking was all done online, there was a travel consultant available to answer any questions as soon as they were asked. Great variety of travel destinations, and absolutely fantastic prices!! The holiday itself went off without a hitch - everything just happened seamlessly - from the flights, to the transfers and the accommodation. We will absolutely be using TravelOnline again :)
November 3, 2023
Unprompted review
Reply from TravelOnline
Hi Jo & Jamey,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Skeptical at 1st but very happy with service
I must admit having read some reviews about this company i was very skeptical about their service. The price we were quoted was so good and i spoke to Nicole about my concerns and she was very good at keeping me informed at every step. We are very happy with the service given, the price we paid and everything we asked for was sorted out with no issues. Would happily use these guys again
February 10, 2024
Unprompted review
Reply from TravelOnline
Hi Carina,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Nicole and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Perfect holiday
Perfect accommodation, flights and transfer it’s always a bit nerve racking traveling with the kids but Emma B was great everything all sorted for us!
Will definitely use travel online again!
January 24, 2024
Unprompted review
Reply from TravelOnline
Hi Irene,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
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