Everything and everyone at Travel Online was fabulous. We had an amazing holiday and everything ran smoothly from booking the trip to enjoying our holiday and our trip home was great too. I highly rec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lisa, who helped us was great. All questions were answered in a timely manner and Lisa was very efficient. She arranged a wonderful holiday which we enjoyed thoroughly.
Company replied
TravelOnline is without question the most ideal company to book your travel with! From start to finish the experience is seamless with great communication the whole way! Our recent trip to Nusa Dua wa... See more
Company replied
The consultants were amazing in working with me to tailor our package to suit our needs. The whole trip was super relaxed knowing that everything was organised for us, and all we had to do was show... See more
Company replied
Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.8
Excellent
239 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thailand Holiday
All travel went smoothly accommodation was perfect made for a great holiday in Thailand. Looking forward to next trip
November 2, 2023
Unprompted review
Reply from TravelOnline
Hi Doug,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Thailand holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Exceeded expectations
Travel online was a smooth booking process, easy and simple. Our whole holiday was booked, planned and went to plan. We had inclusions added in, like VIP Finns recreation beach which was exceptional. Travel online provided private transfers to and from the airport, a free tote bag which was practical and used our whole holiday. Our hotel was exceptional. The flights were well planned. Great holiday and booking process. From payment to flying home.
October 24, 2023
Unprompted review
Reply from TravelOnline
Hi Tammie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very happy with our experiences
We have booked 2 trips through TravelOnline now. The first one was supposed to be our honeymoon to Vanuatu in April 2020 so you can imagine what happened. They were really good with keeping me updated even though it must have been chaos for them. We used our credits for a trip to Daydream 2 years later without issue. And our most recent trip to Thailand was phenomenal. Everything was seamless and we had an absolute blast, for such a great price. We wouldn't hesitate to use them again.
October 21, 2023
Unprompted review
Reply from TravelOnline
Hi Megan,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holidays with us.
We're so sorry to hear that your honeymoon was impacted by Covid but we're so glad to hear you were still able to enjoy a trip to Daydream and we really appreciate your patience and kindness.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
First timers
First time we have used these guys and we will be doing so again. everthing was so easy and as expected. Highly recommend them
October 21, 2023
Unprompted review
Reply from TravelOnline
Hi Cheryl,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
I would travel with Travel Online again
Travel Online offer great packages. They have quick response times to queries and offer great bonuses included in the package. I would travel with them again. We also received a cool beach bag on arrival at our destination.
October 21, 2023
Unprompted review
Reply from TravelOnline
Hi Jane,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
The package that we booked through TravelOnline - 5 Days at the Sofitel in Fiji
The package that we booked through TravelOnline had inclusions which made our stay into a wonderful relaxing holiday. We had never been to Fiji before and the FJD daily allowance, plus the spa experience was just brilliant. The transfers to and from the airport were seamless, and whereever we went the people were very friendly and obliging. I thoroughly recommend this package, and I would also like to commend Lisa Scull from TravelOnline who organised our trip so efficiently.
October 20, 2023
Unprompted review
Reply from TravelOnline
Hi Alan & Bernadette,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Lisa and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
The Melia Resort at Bali was just…
The Melia Resort at Bali was just fantastic and a beautiful resort catering for everyhing you could possibly want on a holiday. I chose the "all-inclusive package" which included all food and beverages. Eating at the five, 5* restaurant every night did put some weight on, but it was well worth it. Being able to choose from a vast variety of beer, wine, spirits and cocktails, any time you wanted was terrific. Paid one fee up front (which was very reasonable) and didn't have to watch the wallet thereafter.
October 21, 2023
Unprompted review
Reply from TravelOnline
Hi Michael,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us and took full advantage of the all-inclusive offer.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
I worried it was a scam but found a priceless gem insteadl…
I found our package randomly in social media, i was dubious cause it seemed too good to be true. As i desperately needed a break we decided to take the chance and give it a go. They were fantastic. It was simple to book, great communication around how it would all work, given little reminders and the vouchers, every little detail was managed by travelonline. It was so simple and stress free. The hotel was stunning, tthe drivers were prompt and professional. I didnt have to worry about a thing and I loved every minute of my trip. Thank you so much!!!
October 20, 2023
Unprompted review
Reply from TravelOnline
Hi Suzi,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
TravelOnline Amazing Deals, Awesome Locations & Excellent Service!
TravelOnline service, prices, deals and transfer services are AMAZING! I would highly recommend this company for all your travels!
October 12, 2023
Unprompted review
Reply from TravelOnline
Hi Kylie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very efficient booking process
Very efficient booking process, and the itinerary documentation was easy to understand.
October 14, 2023
Unprompted review
Reply from TravelOnline
Hi Mark,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great value deals from this company
Great value deals from this company, always book my Fiji experience through Travelonline, cannot rate them high enough.
October 20, 2023
Unprompted review
Reply from TravelOnline
Hi Dolan,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
These are the holidaymakers EVERYONE…
These are the holidaymakers EVERYONE NEEDS TO KNOW! Great service, quality and affordability. Everything stated in package was on the money and amazing to experience! You won't regret using TravelOnline!
October 16, 2023
Unprompted review
Reply from TravelOnline
Hello,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Absolutely fabulous to deal with
Absolutely fabulous to deal with, very helpful and easy process.
October 12, 2023
Unprompted review
Reply from TravelOnline
Hi Karen,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Unbeatable deals
Unbeatable deals, fantastic communication, easy to navigate bookings, extremely pleased we booked with travelonline!
October 7, 2023
Unprompted review
Reply from TravelOnline
Hi Tiffany,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Wedding on Hamilton Island
TravelOnline made the entire process simple. From the accommodation, to the complimentary Sunset Cruise to the flight booking. We are novices at arranging this kind of thing, so all the staff made it simple and stress free. Great Service. Thank you.
October 19, 2023
Unprompted review
Reply from TravelOnline
Hi Mario,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Hamilton Island holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great price on holiday packages
Always book our holidays through travel online.Quick and easy to deal with and they have some great prices on packages.
October 4, 2023
Unprompted review
Reply from TravelOnline
Hi Sue,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Travel Online were very helpful with…
Travel Online were very helpful with the whole process from providing quotes to the booking. My only recommendation would be to improve availability when customers want to speak over the phone. Having said that, a consultant would always return my calls the next day and resolve any issues or queries. I would definitely recommend Travel Online to my friends and family and I will definitely use the services of Travel Online again for future holidays.
June 11, 2023
Unprompted review
Reply from TravelOnline
Hi Eleonora,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
We valued the support and help from…
We valued the support and help from TravelOnline. Every detail was planned and flexibility was helpful for us.
The Havannah certainly provided a place of tranquillity and peace and we were looked after by the staff at all times.
September 27, 2023
Unprompted review
Reply from TravelOnline
Hi Janelle,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Vanuatu holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Excellent communication
Excellent communication throughout our experience.
September 29, 2023
Unprompted review
Reply from TravelOnline
Hi Nick,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Excellent Service
Prompt, professional and efficient service - highly recommend.
September 22, 2023
Unprompted review
Reply from TravelOnline
Hi Charlene,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.