TravelOnline Reviews 240

Prompt, professional and efficient service - highly recommend.

No fuss overseas holiday.
Allowed stress free holiday knowing that everything was organised - flights, transfers, accomodation including full board.
I confirmed separately with our accomodation. Met at the airport for 2.5-3hr drive to accomodation, and then picked up to return to airport.
So easy - will use again!

Reliable, easy, no complaints. We had a fantastic holiday.

Seamless service with excellent followup.

Great choice of hotel. Great central location. Good food. Friendly staff. Good value packages

Travel online are charging me for a name change on our tickets as they have said that I did not include my sons last name when booking. his name has two middle names, so when filling out all the information on line when transmitted over to the agent from the website it has not accounted for the two middle names and added a middle name as a last name and now they are telling me I didnt add his last name as this is how is it came to us so you need to pay extra now to have it changed or as quoted (quote was cut and paste from a direct email) " You are welcome to do what you feel is necessary, but if we don’t correct your son’s name, he will not be allowed to board the plane" he is 6 so what we just leave him behind - so so helpful. Just ask them, not there issue - not a system error .... No I just forgot my sons last name apparently. Even though I called them to bring the Error to there attention, still my fault and I just forgot my sons last name and you need to pay extra now - yep of course I always book my son in for all we do via his 1st and 2 middles names, BECAUSE I just clearly forget his/our last name - silly me right.

COMPANY DISHONEST AND WITH NO ACCOUNTABILITY

*** your data transfers has issues so I would say unfortunately you don’t take your data seriously- whilst on holidays at the moment and reading your reply to my husband only to have a guess pool side make comment she too has had issues with your company and site. And like myself you then imposed she had been rude and threatening… we all like cheap holidays, but cheap and nasty thanks but no thanks *** but thank you for your feed back :)

This travel agency refuse to refund a cancelled flight due to the strike from air controllers in France, in September 2022. They make you believe to manage the situation, pretexting that they are still waiting the refund from the air company, but the air company already paid them a month after the event !

Where do I begin…. My wife booked a holiday with these clowns two years ago to go to Day Dream Is. for a holiday with our grandkids, Covid came, everything cancelled, told we would get a refund less charges, copped that on the chin ( to this day we are still owed monies) wife took credits and purchased a trip for our grandkids Bali to Brisbane we paid for unaccompanied minors to only get to the airport on New Year’s Eve and when arrived only to be told that our fees had been paid for by us but not processed by TRAVEL ONLINE to the airline kids we’re flying with, hence ( so glad we got to the airport 3 hours before departure) we had to redo all paperwork and had to pay ( unaccompanied minors fees ) a second time, we were there for 2 hours and 15 mins with two very upset girls and two very stressed out grandparents. Thank you TRAVEL ONLINE for that . If I can stop at least one person/family from using these clowns I’m happy. I was trying to do NO STARS for review but wouldn’t let me .

booked a holiday with Travelonline for next March. Contacted them regarding change of return date as wanting to stay a couple of extra days in another resort ( not sold by them). I was origanally told no problem they could manipulate the booking to suit so us so I booked other accommodation and advised travelonline only to be then told it would be an additional $739.00 to do this.. not feasible so then had to cancel 2nd booking at my cost even though was told originally there was no issue and no mention of additional cost which would be applied. Very disappointed and wont be booking through them next time.

I booked a Holiday through TravelOnline during Covid. I had to cancel my Trip due to catching Covid in December 2021 and when trying to re-book I was genuinely empathetic that they were overloaded with queries vs Staff, however it is now 9 months later and still they do not respond. After trying to rebook my Trip through them several times, I ended up calling Hamilton Island myself and sending them the updated itinerary because they took over 7 working days to respond. If I had waited for them I would have lost my selected dates due to scarce availability on the Island. Now being at my Hotel and having tried to reach them to get my credit applied to my Hotel which exceeds $1000 they are not responding and nor do they have an “Emergency” number. They suggest you use their email outside of Monday -Friday 8:00am- 4:00pm working hours. So effectively holding my money randsom which they were supposed to apply to my booking as credit for incidentals. I’ve left several voice messages and an email and no response. You would think that they would at least triage between emergency calls vs bookings? I would not book with them again. Given the Travel Industry was so hard hit you would think they would value our Business. I am very disappointed given I spent a large sum with them.

This company is a nightmare to deal with, Still trying to get my money back from a trip they booked with Garuda that didn’t happen. Paid for flights and now Garuda no longer fly out of Perth so I’m stuffed. Was promised a refund but that is a no show and it’s been over 1 year, now no response ???? Pack of clowns and my advice is to book direct with any accomodation or airline. Not through these third party middleman. These guys will leave you high and dry !!!

HORRENDOUS COMPANY!

Disgrace of a company! I’ve never been treated so bad! I recently rebooked a holiday with this company using credit which they’ve held onto from a covid cancelled holiday over 2 years ago, trying to get this organised was nothing short of a nightmare! Firstly they booked us into the wrong resort, then they got my daughters name wrong on the airline ticket, mistakes get made but the problem was trying to get them to fix their mistakes! When you call them it’s just an answering machine which tells you to leave a message, it takes 3 days to get a return call and it was always someone from the wrong department calling you back (after leaving a detailed message) then they would tell you someone from the right department would call you back….. 3 days later someone from the ‘wrong’ department again would call you back and say how can I help you?? This went on for nearly two very frustrating months, they tried to blame me, they tried to blame covid, they tried blaming everyone but themselves, while all this was happening my airline changed my flight multiple times which I only found out because I was keeping an eye on their website, as my agent they should of been keeping me informed of any changes to my flights instead they just blamed the airline. They also should of informed me of the process of getting into Malaysia, apps required due to covid etc, instead they just blame Malaysia! This is why you use an agent! They’re meant to make you’re holiday run smoothly, this was by far the worst experience I’ve ever had trying to book a holiday and if anybody is thinking of using this shambolic company then I’ll give you one word of advice, RUN…… look below for the generic response I’ll receive! Absolute shambles of a company!!!!!

I have been trying to book a trip for 3 parties with a credit we have with travel online for the past 2 months with they have only replied once and called once after waiting 2 weeks for a call back to be told that they didn't have my email. This has been going on since 2019 and now I am getting extremely frustrated. I am no going to go to the ACCC to try to get a refund of the credit and the airline credits transferred to us so we can book our own holiday which will be quicker. I understand that people maybe short staffed but that's not an excuse to provide very bad customer service to people who are waiting to book.

Booked a holiday with this company, paid the requested money. Arrived at our destination to find that Travel Online did not book the tours that we had paid for. Sent an urgent email, left messages on the phone for an urgent reply- No response.
Have requested a refund several times, advised on bank details and after more than two months, still no refund.
Do not book with this company.

Booked a holiday package from Travel for $4170 online 2 years ago then COVID hit. Advised by Travel online that the amount could not be refunded as it was held by the resort and the amount would be transferred into credit. Fast forward two years and we plan to go to Fiji again and advised we need we need to pay an extra $1800 no reason given. After several phone calls and emails and repeating ourselves (different person every time) we get feedback that its related to our son turning 13 and charged as a full adult. That was fine we paid the extra $1800. We assume all is fine however we are now 3 weeks in before the holiday date and no flight itinerary. (we have tried contacting Travel online for 2 weeks with no response) finally today we get a call back saying that they assumed we received the Itinerary as its automatically email ? (W T F) Excuse provided is we are under staff. They look into our records and advise oh virgin have changed the dates and now we are flying into Brisbane one day earlier and unfortunately you need to arrange accommodation. I asked why this isn't covered by Virgin and the reply is we are not the only people in this situation and we have our hands tied you need to contact Virgin. At this point I lost it what a load of croc. What type of service is this, absolute bull service. I asked for a refund and the agent was so arrogant to say this does not make sense you are clearly angry if you cancel you will get credit again and lose your booking. This is the worst service I've used and will never use or recommend them. The feedback on their site is all fake. I am now considering cancelling the whole thing and taking this to Consumer affairs'. How can a travel agency treat customer so badly after I've paid in full. Absolute disgrace, buyers beware avoid this company at all costs.

I have previously booked with Travelonline and not had any problems but my last experience has left such a bad taste that I will avoid them in the future.
We had booked flights and Fiji cruise over two years ago and paid ~$1700 deposit and then COVID hit. Travelonline advised a credit was offered by Qantas as the deposit was apparently for the flight component of our package. As no other option was offered I felt I had no choice but to accept. Fast forward to today and I am still requesting that my credit be converted to a refund. Travelonline refuse to give me a refund as they say that Qantas are holding the money not them. As far as I am concerned Travelonline should be acting as my agent and requesting my money back from Qantas so they can return it to me instead of blaming Qantas and (seemingly) not doing anything about it. I would appreciate your feedback.
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Updated: I have been asked to provide a reference number but do not want to post that in a public forum. Is there another way I can give that information?

My advice, do NOT use this site! Extremely poor customer service, initial costs of holiday have now blown out unbelievably and we have probably ended up paying twice as much compared to if we had just booked it ourselves. They are almost impossible to contact, waiting days for a response to emails and phone calls.Extremely disappointed in the whole experience and would never recommend this company to anybody 😕

Perfect holiday and great company, HIGHLY RECOMMEND!
Lisa was super accommodating to any changes we needed to make and helped us find the best deal.
She was just fantastic and helped us choose the perfect resort in Fiji for all our needs. Everything promised was delivered. Airport transfers, all the bonuses etc. would definitely recommend and will use again!

A really disappointing experience with this company.
We had booked accommodation over two years ago in Bali ($2000) and then COVID hit. Travelonline refuse to give me a refund but have provided a voucher which is not what I want. The other problem is their pricing is not competitive despite trying to use the voucher many times these guys are so unresponsive and have an automatic reply stating that they are so busy and allow two days for a response. Not good enough Travelonline. How about just giving me a refund?? Fair is fair, you do not deliver. I would appreciate your feedback and I am more that happy to spread the word if necessary.

Beyond poor communication, incorrect information provided in writing - perhaps this is their way of getting people to buy deals by telling untruths!! I would have suggested clarify terms and conditions and get it in writing, but alas I have that and it still hasn’t worked!