I booked car hire with MyQuidco for car hire in Florida for 6 weeks, The cost of the car hire was £1,152,54, the cash back should have been over £100. The cash back has been declined. First of all Tra... See more
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I have never used site, however, following TV advert, I thought why not. However, not able to book any cruises which include children. I have subsequently learnt research and book early where childre... See more
We’ve used Travel Supermarket a few times now to compare prices when searching for a holiday and have always found them really helpful. Super easy, all companies shown have been relevant and in our pr... See more
Company replied
Just booked a last minute trip away with the family, easy comparison saved £120 on the same holiday booking with Love Holidays. Not aware of a site that does a full comparison of everything including... See more
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Company details
Written by the company
TravelSupermarket is the one-stop shop for all your travel needs. Compare package holidays between all the leading travel brands for all the top holiday destinations. Looking for car hire? Compare your car hire at TravelSupermarket, too. And don't forget those travel extras like airport parking and travel insurance... Backed by our expert knowledge, help and inspiration, we've got everything you need to go on your merry travels, all in one place.
Contact info
Ice Travel Group, 19 – 20 Park Row House, Park Row, LS1 5JF, Leeds , United Kingdom
- customerservices@icetravelgroup.com
- travelsupermarket.com
3.4
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do Not Use
Keep clear at all costs. If there is any problem it is impossible to contact them. There is no phone number anywhere for you to speak to anybody. There is only a customer service email given out. Do not bother trying that - emails are just ignored.
In booking a hotel and parking car package their system at some point altered the date of stay for us. When we picked this up we contacted the hotel who said there would be no problem in changing the date but get Travel Supermarket to do it as they insisted all alterations had to be done by them. Should therefore be easy but we were totally blanked. Three email messages just ignored. They have taken their cut of the booking and as far as you are concerned they have no interest in any contact with you. Be warned - expect no help at all.
December 10, 2024
Unprompted review
Reply from TravelSupermarket
Hi Martin
I am really sorry about your experience with the airport hotel and parking booking you made via our site and the delay in us coming back to you.
As we are a price comparison website, we don't hold any booking information or payment details to issue the refund as you requested. This is why we directed you to our partner in order to resolve this.
If you need any further help, please feel free to contact us again and I will look out for your email.
Thanks
Lily
It was easy to use but the flights were…
It was easy to use but the flights were too expensive
December 2, 2024
Unprompted review
It wasn't useful this time
It wasn't useful this time. Maybe in the future again.
November 28, 2024
Unprompted review
Reply from TravelSupermarket
Hi Mohammed
Thank you for sharing your feedback! We're sorry to hear that we didn't meet your expectations this time. We’re always striving to improve and provide value, so if there’s anything specific we could do better or differently, please let us know.
We hope to have the chance to assist you again in the future and make it a better experience for you! 😊
Thanks
Lily
Reply from TravelSupermarket
Hi June
Thank you for your 5-star review! We're so glad you found it easy to find what you were looking for. Your satisfaction means a lot to us, and we hope to assist you again soon!
Thanks
Lily
Great time
Very helpfully staff had a great time I will book again thanks
September 10, 2024
Unprompted review
Reply from TravelSupermarket
Hi Thomas
Thank you so much for your 5-star review! We're thrilled to hear you had a great time and that our staff could make your experience enjoyable.
We look forward to welcoming you back again soon.
Thanks
Lily
Misleading sales
Misleading sales. Selected a car hire listing based on information on the site that it was on terminal and supplied by Hertz, only to be transferred to auto Europe and end up with a car provided by some company called Drivalia, miles off terminal. Seriously hacked off.
November 8, 2024
Unprompted review
Reply from TravelSupermarket
Hi Faye
Thank you for sharing your experience, and we apologise for the frustration caused. We understand how upsetting it can be when expectations based on the listing aren't met.
We’re currently reviewing this issue with our team to understand what went wrong and to prevent similar situations in the future.
We would appreciate the chance to look into this further and help make things right. Please reach out to us at customerservice@icetravelgroup.com with your booking details so we can assist you directly.
Thanks
Lily
Hotels etc provided did not match my…
Hotels etc provided did not match my criteria
November 4, 2024
Unprompted review
Reply from TravelSupermarket
Hi there
Thank you for sharing your feedback. We're sorry to hear that the options provided didn't match your criteria. Your satisfaction is very important to us, and we'd appreciate the chance to make things right. Please reach out to us at customerservice@icetravelgroup.com so we can better understand your needs and assist you further.
Thanks
Lily
Excellent service !
October 19, 2024
Unprompted review
Reply from TravelSupermarket
Hi Akash
Thank you so much for the fantastic review! We're thrilled to hear you enjoyed our service. Looking forward to serving you again soon!
Thanks
Lily
Reply from TravelSupermarket
Hi Daniel
Thank you for the great review! We're glad you found the search experience easy and convenient. We look forward to helping you again!
Thanks
Lily
Give a £195 holiday hook and not find a…
Give a £195 holiday hook and not find a holiday under £500
October 15, 2024
Unprompted review
Reply from TravelSupermarket
Hi Nigel
Thank you for your feedback, and we apologise for any frustration caused.
Pricing can vary based on availability and season, and we’re always working to keep our offers as transparent as possible. If you'd like assistance finding the best deals, please reach out on customerservice@icetravelgroup.com - our team is here to help you find a holiday that fits your budget.
Thanks
Lily
Reply from TravelSupermarket
Hi Jenny
Thank you for the wonderful feedback! We're delighted to hear that you found our selection clear and easy to compare.
If there’s anything we can do to make your experience even better, please feel free to let us know.
Thanks
Lily
Booking was easy and good
Booking was easy and good. Now I have to see the travel experience. Will advice after travel.
October 21, 2024
Unprompted review
Reply from TravelSupermarket
Hi Antony
Thank you for your feedback! We're glad to hear the booking process went smoothly for you. We hope your upcoming travel experience is just as positive, and we look forward to hearing your thoughts afterward.
Wishing you a fantastic trip!
Thanks
Lily
The sales person didn't know the…
The sales person didn't know the correct price and kept adding things like, baggage, transfers and kept checking with his manager? Gave up and booked with Jet2 worked out cheaper in the end
October 10, 2024
Unprompted review
Reply from TravelSupermarket
Hi Carol
Thank you for your feedback, and we're sorry to hear about your experience. It’s important to us that our site provides clear and accurate information, and we apologise for any confusion caused by additional costs and price checks.
While we’re disappointed we didn’t meet your expectations this time, we hope to have the opportunity to help you in the future.
Thanks
Lily
Reply from TravelSupermarket
Hi Shiraaz
Thank you so much for the 5-star review! We're thrilled to hear you found a great deal on travel insurance with us.
Wishing you safe and wonderful journeys ahead, and if you ever need assistance, we're here to help.
Thanks
Lily
It’s seems like a good deal till you…
It’s seems like a good deal till you put on your bags and transfer it then ain’t so good
October 6, 2024
Unprompted review
Reply from TravelSupermarket
Hi Don
Thank you for sharing your feedback! We’re sorry to hear that additional baggage and transfer costs affected your experience. We aim to make all charges as transparent as possible, and your input helps us identify areas for improvement. If you have any questions about specific costs or if there’s anything we can assist you with, please contact customerservice@icetravelgroup.com
Thanks
Lily
There is hardly anything flying from…
There is hardly anything flying from Scotland
October 6, 2024
Unprompted review
Reply from TravelSupermarket
Hi Linda
Thank you for your feedback.
Your input is valuable, and we’ll continue striving to provide more choices from your area. If there’s something specific you are looking for, please don’t hesitate to reach out to us on customerservice@icetravelgroup.com & we can help you find your ideal holiday.
Thanks
Lily
it is hard work trying to refine ac…
it is hard work trying to refine a search on this site and eventually you lose the will to live and you give up, exasperated.
October 6, 2024
Unprompted review
Reply from TravelSupermarket
Hi Alex
Thank you for sharing your honest feedback with us.
We’re continually working on improving our site’s usability, and your experience highlights areas where we can make things smoother and more intuitive. If you have specific suggestions or if there’s anything we can do to help, please don’t hesitate to reach out on customerservice@icetravelgroup.com
Thanks
Lily
Our experience wasn’t that good our…
Our experience wasn’t that good our travel insurance was a bit more expensive than the other comparison site better if you could get a discount
September 20, 2024
Unprompted review
Reply from TravelSupermarket
Hi David
Thank you for your review and feedback! We’ll definitely take your suggestion into consideration for future improvements. If there's anything else we can assist you with, please feel free to reach out.
Thanks
Lily
Could not find a holiday in Apri) which…
Could not find a holiday in Apri) which includes transfers in Sci!iy
September 1, 2024
Unprompted review
Reply from TravelSupermarket
Hi Ray
Thank you for your feedback. We’re sorry to hear that you were unable to find a holiday that had the inclusions you needed.
We understand how important it is to have all the details, including transfers, sorted when booking your holiday.
We recommend reaching out to our customer service team directly, as they can often help with tailored travel options, including transfers, that might not be visible online. You can contact them on customerservice@icetravelgroup.com.
Thanks
Lily
Half Jockey
I have used this site for years it is usually competitive but I do think it may push offers that it’s paid for which can be untrustworthy 😠
September 4, 2024
Unprompted review
Reply from TravelSupermarket
Hi Desmond
Thank you for being a loyal customer and for taking the time to leave your feedback. We’re glad to hear that you generally find our site competitive.
While we do work with partners, we always strive to present transparent and trustworthy deals that offer the best value to our customers.
Thank you again for your feedback, and we look forward to helping you find great deals in the future!
Thanks
Lily
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