TravelSupermarket Reviews 

237
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

I hire 6-8 cars a year and they consistently supply the best prices. They are a purely a website that sometimes lay off to the car brokers who then give you the actual car hire company e.g. you hire... See more

Rated 1 out of 5 stars

I booked car hire with MyQuidco for car hire in Florida for 6 weeks, The cost of the car hire was £1,152,54, the cash back should have been over £100. The cash back has been declined. First of all Tra... See more

Rated 5 out of 5 stars

We’ve used Travel Supermarket a few times now to compare prices when searching for a holiday and have always found them really helpful. Super easy, all companies shown have been relevant and in our pr... See more

Company replied

Rated 4 out of 5 stars

I have never used site, however, following TV advert, I thought why not. However, not able to book any cruises which include children. I have subsequently learnt research and book early where childre... See more

Company details

  1. Price Comparison Site

Written by the company

TravelSupermarket is the one-stop shop for all your travel needs. Compare package holidays between all the leading travel brands for all the top holiday destinations. Looking for car hire? Compare your car hire at TravelSupermarket, too. And don't forget those travel extras like airport parking and travel insurance... Backed by our expert knowledge, help and inspiration, we've got everything you need to go on your merry travels, all in one place.


Contact info

3.5

Average

TrustScore 3.5 out of 5

237 reviews

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No recent history of asking for reviews

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3.5

All reviews

(237)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great site to use for all aspects of holiday bookings

I like being able to compare the best prices for all aspects of my holiday in the same place such as car hire, travel insurance, airport parking/lounges as well as the actual holiday itself. I first started using TravelSupermarket a couple of years ago to book travel insurance for a trip to America, and have used the site ever since because of how fast and easy it is to find the best deal. I'll continue to do so and would definitely recommend to others.

June 6, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Alex

Thank you so much for this incredible review! We are so pleased you come to us for all your holiday needs & can find some great deals with us for travel insurance, airport parking, car hire and package holidays.
We look forward to helping you in the future.

Thanks
Lily

Rated 5 out of 5 stars

Great service and helped me find great…

Great service and helped me find great deals for my family holidays.

April 12, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Dave

Thank you for this great review. I am so glad you are able to find
fantastic holiday deals by using our price comparison site.
We look forward to welcoming you back to our site in the future!

Thanks
Lily

Rated 5 out of 5 stars

Don't need to use anything else

Use these guys every time I look at going away. Great for advice and tips, easy for all travel life admin - and more savings in the wallet for spends when I get there ;)

June 6, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Nick

Thank you for this fantastic review! We are so glad you love our blog where our content team share some amazing tips & tricks about travel.
We hope you find some great deals for all your upcoming trips too!

Thanks
Lily

Rated 5 out of 5 stars

A great tool for saving money on holidays

I always use a comparison website to compare my car insurance so I was so excited when I realised there was one to compare travel insurance as well as package holidays! The Travel Supermarket website is so good for saving money on booking your holiday and the added extras you need while you're there like car hire and travel insurance, I'll always look at this website before booking anything now!

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use comparison for my needs

I always use the site to find and compare my Travel Insurance & also to find parking at the airports when I travel. Such an easy to use website, even more important to me as I always leave these items to the last minute but always feel I have gotten the best deal in the Market!

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great for travel insurance

I recently used Travelsupermarket to compare travel insurance. I found the user journey very easy to use, lots of choice with clear and relevant information provided.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great for all holiday needs like Travel Insurance.

I recently purchased my Travel Insurance for a holiday to Dubrovnik, everything was easy and I managed to find a cheap option for me and my partner. We then also decided to buy access to a the airport lounge at Leeds Bradford so we could chill in comfort. Everything was really simple and easy

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

Beware Airport Hotel with Parking option. You can be ripped off...

I Googled Luton Airport Hotel with Parking. Up came Travelsupermarket. I clicked on my dates, a one night stay returning 5 days later. I paid £119 for the Holiday Express Inn at Luton Airport. When the confirmation arrived I immediately noticed that it EXCLUDED parking, so was of no use at all. I rang Holiday Express Inn but told that 1. I could not now add parking and 2. I was unable to have a refund. I rang within minutes of the confirmation receipt.
I complained on the Holiday Extras website (same Company). To date I have only had a reply to say they are very busy.
There is a small tab on the Hotel with parking booking screen. If you miss the tab which I did you will end up with a Hotel booking which is useless to you as I have, with very little chance of being reimbursed. The lady I spoke to at the Hotel implied that I was an idiot for expecting parking to be included in my £119 fee. Bearing in mind that you can book an adjacent hotel for £45 per night with £7 per day parking I don't think it was unreasonable to assume parking was included in the £119.
Further to my initial review I need to make a correction. In my exasperation I said the bill was £119. When I finally looked at my credit card statement the payment was for £101.99. With 2+ months still to go until the trip I have had various contacts with both Travelsupermarket and Holiday Extras but sadly no refund or addition of parking to my booking. I am now having to seek reimbursement from my bank under the goods sold not as described heading. They should simply cancel the booking and issue a refund. Instead there appears to be a "Computer says no" attitude...

May 21, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Bryan

I appreciate your frustration with this as you want your booking to go smoothly.
If you could send over your booking reference number to customerservice@icetravelgroup.com, I will follow this up with HolidayExtras for you to see what we can do regarding your query.

Thanks
Lily

Rated 5 out of 5 stars

Efficient friendly staff

Efficient friendly staff. Drop off and pick up were quick and easy

June 1, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Margaret

Thank you for this 5-star review! We really appreciate your feedback and look forward to you using TravelSupermarket again in the future.

Thanks
Lily

Rated 3 out of 5 stars

OK as a starting point

I like the fact I can look at several options. However, clearly a lot more partners need to be brought on board as I still have to search a lot of other sites.

June 1, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Steven

Thank you for this review. We pride ourselves on providing a great range of fantastic offers for our customers to choose from but we will absolutely take on board your feedback about introducing more partners.

Thank you
Lily

Rated 1 out of 5 stars

Travelsupermarket are a devious company, not interested in customer support as long as you have paid them

This is really a follow up to my previous post regarding Travelsupermarket.
As you may have read I booked on their site to a Mystery 4-star hotel - Short distance to terminals
Umm, 7 miles away it not a short distance.

It cost just over £50 in taxi's to and from T4 as Delta hotel is not serviced by a airport shuttle bus, making what appeared a good price into one that was not.

I had previously sent 3 emails to the company, none of which they replied to, plus they have no contact telephone number.

Travelsupermarket are a devious company to deal with, their offers are not at all good. Please take my advice do not fall for their advertising as they will leave you out of pocket.

I did get a response from a Lilly, I emailed her (that now makes 4 emails) but heard nothing back.

Maybe I should post these on their Facebook accounts.

We are warned about scams, this deffo one of them!.

May 16, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Bev

I again apologise for the misleading information of the airport hotel you booked. Whilst we advertise this offer on our site, the booking and the hotel provided is through our partner, HolidayExtras.
I received your email and I responded on 15th May 2024 which included a HolidayExtras customer service link where you can get in contact with them about your booking. If you haven’t seen this email, I would suggest having a look in your spam/junk folder as they can sometimes mistakenly get sent there.
As a price comparison site, we don’t hold any booking information or supply airport hotels so this is my best recommendation to get in contact with them. Aside from this, we hope your holiday was otherwise enjoyable and don’t hesitate to contact us if you have any more questions.

Thanks
Lily

Rated 5 out of 5 stars

Simple

Simple, easy to deal with and delivered on your promises.

May 8, 2024
Unprompted review
TravelSupermarket logo

Reply from TravelSupermarket

Hi Billy

Thank you so much for this incredible review! We are so pleased you found our website easy to use and we look forward to you using us again for all your holiday needs.

Thanks
Lily

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