I hire 6-8 cars a year and they consistently supply the best prices. They are a purely a website that sometimes lay off to the car brokers who then give you the actual car hire company e.g. you hire... See more
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I booked car hire with MyQuidco for car hire in Florida for 6 weeks, The cost of the car hire was £1,152,54, the cash back should have been over £100. The cash back has been declined. First of all Tra... See more
We’ve used Travel Supermarket a few times now to compare prices when searching for a holiday and have always found them really helpful. Super easy, all companies shown have been relevant and in our pr... See more
Company replied
I have never used site, however, following TV advert, I thought why not. However, not able to book any cruises which include children. I have subsequently learnt research and book early where childre... See more
Company details
Written by the company
TravelSupermarket is the one-stop shop for all your travel needs. Compare package holidays between all the leading travel brands for all the top holiday destinations. Looking for car hire? Compare your car hire at TravelSupermarket, too. And don't forget those travel extras like airport parking and travel insurance... Backed by our expert knowledge, help and inspiration, we've got everything you need to go on your merry travels, all in one place.
Contact info
Ice Travel Group, 19 – 20 Park Row House, Park Row, LS1 5JF, Leeds , United Kingdom
- customerservices@icetravelgroup.com
- travelsupermarket.com
3.5
Average
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brilliant site for holiday research and links to best value
Just discovered this site and it does everything quicker and more simply than I was doing manually and less comprehensively.
May 11, 2024
Unprompted review
Reply from TravelSupermarket
Hi Robert
Thank you for this great review! At Travel Supermarket, we pride ourselves on providing the best price comparisons so you can get great deals on package holidays and any extras.
We are so pleased your holiday search has gotten so much easier since you found us! We look forward to you visiting our website again soon.
Thanks
Lily
NOT A GOOD EXPERIENCE
I was quoted a total price of 255.97 eur equal to £219.16 , on your website ,I was also told we only had to call the rental office when we arrived at Naples airport and we would be met at the airport by a shuttIe bus that would take us to the hire car . I was acutely charged £457.71 plus a conversion fee of £9.99 making a grand total of £467.70 . This is over double what you quoted me ,£248.54 MORE THAN MY INVOICE ! I am not happy about this and will be perusing the matter further , My wife , our daughter and I were on our way to my father in laws funeral ,we were made late leaving Naples by NOT BEING PICKED UP AT THE AIRPORT ( we both phoned the number provided 8 times each ) we had to walk to the rental office to get the car , this meant a 1.3 mile walk crossing main roads on less than ideal pavements with our suite cases , when we finally found the Sur price rental office I asked why we were not picked up , the woman said ( the driver was having lunch !) when she took payment on my credit card were charged the extra amount ! i paid so as we could leave quickly . We didn't get a Jeep compass because it was automatic , but got an MG HS that had NO water in the screen wash bottle and used tissues stuffed in to the rear door handle , the car was also dirty outside . At time of writing we have been back in the UK for 7 Working days and we still haven't received the £500 deposit back that we had to leave when we got the car !
April 24, 2024
Unprompted review
Terrible experience & disgusting non…
Terrible experience & disgusting non existent service after I booked airport transfers via Travelsupermarket. Travelsupermarket took the money for the booking but never actually made the booking with the transfer company, huge frustration attempting to contact Travelsupermarket...nothing but a voice machine which always cuts you off. Thank goodness my credit card company were there to claim my money back but the stress was awful. Travelsupermarket you are pigs
April 10, 2024
Unprompted review
Prices very misleading ie click bait
Prices very misleading ie click bait
May 5, 2024
Unprompted review
Reply from TravelSupermarket
Hi Sally
Thanks for your feedback.
I am sorry to hear that the prices had increased when you searched for a holiday. This can happen when the prices of flights or hotels increase and therefore the prices from holiday companies that we display in our price comparison go up.
We would love it if you would give our price comparison another go in the future! We compare prices from all the major UK holiday companies so hopefully you should find a great deal.
Thanks
Lily
Never kept their promise, and still don't shame on Travel supermarket
I used these people for hotel and car park at Heathrow, I noticed that they had a mystery hotel, quote 'A short distance from the treminal.
Great I though saving a few £ and getting hoel close to terminals.
Paid my money and hotel confirmation came back. This hotel Delta by Marriot is nearly 7 miles from the terminals. As They are sneeky and don't give a telephone number I had to email themand guess what no reply.
My recomendation us another website, these are not good
6 days later and no response from them.
New update, sent details as requested to Lilly 4 days ago and nothing. A company full of broken promises. Please don't be conned by them. They take your money, you cannot contact them by phone and the do not answer their emails. Shame on you..
May 1, 2024
Unprompted review
Reply from TravelSupermarket
Hi Bev
I appreciate your frustration with this and sincerely apologise for the inconvenience caused and the delay in our response at getting back to you about this.
I understand the importance of an accurate location when you are booking an airport hotel. The booking itself will have been with our partner, HolidayExtras who provided you with the hotel. However, if you could send some more information to customerservice@icetravelgroup.com I can certainly get in touch with the relevant people to help with your queries.
Thanks
Lily
No single holidays
Unfortunately Travel Supermarket doesn’t cater for the single traveller. Primarily set up for families and couples.
May 2, 2024
Unprompted review
Reply from TravelSupermarket
Hi David
If you know the destination you would like to visit, you can select one adult when doing a price comparison search from the homepage (https://www.travelsupermarket.com/).
We are looking at adding a passenger filter to our deals section following your useful feedback!
If you do find a suitable holiday using our price comparison search, we would love it if you could update your review.
Thanks
Lily
Refunds are vouchers only, please be aware
Purchased a product and made a mistake, immediately cancelled and repurchased within minutes not thinking there would be an issue getting a cash refund. They only offer a voucher refund.
April 26, 2024
Unprompted review
Reply from TravelSupermarket
Hi Martin
At travelsupermarket.com, we are a price comparison site so we don't actually hold any booking information or deal with refunds.
If you could send over some more information about who you booked with to customerservice@icetravelgroup.com, I would be more than happy to help with this issue.
Thanks,
Lily
I haven’t booked any trips recently
April 28, 2024
Unprompted review
Reply from TravelSupermarket
Hi Joan
That's a shame! Hopefully when you are ready to look for your next holiday, you will use TravelSupermarket to help you find the best deal.
When you have had the chance to look for your next break, let us know what you think of our price comparison. You can always update this review with your feedback!
Thanks
Lily
It’s a good site but needs to include…
It’s a good site but needs to include solo travellers I solo travel all the time and it is becoming more and more popular it would benifitt you to hit this demographic
April 28, 2024
Unprompted review
Reply from TravelSupermarket
Hi Cheryl
Thank you so much for this 5* review, we really appreciate it!
In the search bar at the top of our results pages, you can choose how many passengers are travelling and it will filter holidays and prices according to this search.
I hope this helps!
Lily
Waste of time
Email told me holidays start from £169. Website told me my selected holiday would start from £350. When I clicked on the holiday it told me £1,419 (cheapest). Felt like the email was just a scam to get you on the website.
April 25, 2024
Unprompted review
Reply from TravelSupermarket
Thank you for your feedback.
I'm sorry to hear that the price of your chosen holiday had increased. This can happen when flight or hotel prices rise after our email has been sent and therefore the prices that we have compared change.
We hope you will give finding a great deal through our holiday comparison site another go in the future.
Thanks
Lily
Not cheap enough for late deals or…
Not cheap enough for late deals or cancelstions
April 23, 2024
Unprompted review
Booked couples travel insurance
Booked couples travel insurance, great price & simple to do.
March 30, 2024
Unprompted review
Reply from TravelSupermarket
Hi Janice
Thank you so much for this great review. We are so pleased you found our website simple to use and found exactly what you were looking for regarding travel insurance.
We look forward to you returning to our site soon!
Lily
All the quotes you supplied were a…
All the quotes you supplied were a minimum of £200 dearer than my present insurance company
April 19, 2024
Unprompted review
Reply from TravelSupermarket
Hi Ron
We are sorry to hear that our quotes didn't align with your expectations. Our aim is to provide competitive pricing while maintaining the quality of our services.
We understand that finding the right insurance at a reasonable price point is crucial.
If you need any further help, please email customerservice@icetravelgroup.com with your specific needs & preferences. Feel free to update your review if you have any further feedback.
Thanks
Lily
Ease of contact.
Easily contactable, offer matched my needs, fair price.
March 7, 2024
Unprompted review
Reply from TravelSupermarket
Thank you so much for this excellent review, Richard!
We really appreciate the great feedback about the ease of our website and price comparisons we offer. We hope to see you back again soon.
Thanks
Lily
Easy to get the information I needed to…
Easy to get the information I needed to obtain travel insurance. So much easier getting a comparison online with reputable companies than ringing around randomly which takes much longer. Very happy with the process and outcome.
April 8, 2024
Unprompted review
Reply from TravelSupermarket
Thank you for this great review!
At Travel Supermarket, we pride ourselves on providing the best prices for our customers and we are so pleased you found your ideal travel insurance through our site. We look forward to you visiting us again.
Thanks
Lily
Reply from TravelSupermarket
Hi Dean
Thank you for this 5 star review, we really appreciate it! We are so glad you found what you needed on our site & that it was easy and efficient to use.
Thanks
Lily
A full range of upto date…
A full range of upto date quotes....very useful.
April 2, 2024
Unprompted review
Reply from TravelSupermarket
Thank you for your review Sally!
We are so pleased you found what you needed on our website and made use of our great, up to date offers.
Hopefully you will shop with us again soon.
Lily
The customer service was very good…
The customer service was very good booked and confirmed flights over the phone very pleased the way things were dealt with.
April 18, 2024
Unprompted review
Reply from TravelSupermarket
Hi Sandra
Thank you for your 5-star review! We hope you have a great trip.
Thanks
Lily
Solo holidays (Not touring with an…
Solo holidays (Not touring with an Itinerary) very hard to find. Probably not much call for them. Also double the price because everything is per person and not per room
April 3, 2024
Unprompted review
Reply from TravelSupermarket
Hi Gill
I appreciate your frustration about finding a solo holiday and understand they may be less common.
We do actually have a feature on our search bar where you can filter holidays based on the number of passengers. I would recommend filtering based on 1 adult passenger to get more accurate deals.
Regarding pricing, these are set by our partners and have a per person pricing structure. However, as a price comparison site, we strive to offer a wide variety of deals for a range of hotels and destinations so hopefully you can find an ideal holiday that suits your preferences.
Thanks
Lily
Not a good booking site
Not a good booking site. They ignore complaints. They do not even acknowledge them. They clearly have no interest in customers.
April 17, 2024
Unprompted review
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