Travis Scott Reviews 324

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the prolonged waiting times for their orders, often extending well beyond the initially stated delivery estimates. They also encountered issues with products, including items not matching descriptions or being of unexpected quality. Reviewers frequently reported a complete lack of communication from customer service, with emails going unanswered and no real updates provided regarding shipping or order status. This led to frustration, as many felt their concerns were ignored and that the company took no responsibility for missing or delayed items.

What people talk about most

Order

Customers had negative experiences with order fulfillment, expressing significant frustration and... See more

Product

Users describe negative interactions with product. Many customers report significant delays in receiving... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting extreme delays and packages being... See more

Response time

Customers consistently express frustration with the lack of communication and slow response times. Many... See more

Customer service

People report negative experiences with customer service, consistently expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I don’t believe what I am reading. How is Cactus Jack Store still operating? I purchased WWE x Travis Scott merch back in April 2025 and it is now August 2025 and they disregard every email with the... See more

Rated 1 out of 5 stars

I would give zero if possible. I ordered a jacket November 13, it had header that read will arrive before Christmas. On Dec 23 I sent message saying I haven't received 200 dollar jacket. I received a... See more

Rated 1 out of 5 stars

Not only can the products be completely different than what is advertised when made, but the customer service is terrible. The estimates are ALWAYS wrong, and if you want an update on your products sh... See more

Rated 1 out of 5 stars

Hi everyone, I ordered the Travis Scott x FC Barcelona jersey on May 12th from the official Travis Scott store (CactusJack.com). It’s been almost three months, and I still haven’t receive... See more


Company details

  1. Music Store
  2. Clothing Store
  3. Shoe Store

Information provided by various external sources

The Official website and store of Travis Scott. Music, Video, Tour, Shop


Contact info

1.3

Bad

TrustScore 1.5 out of 5

324 reviews

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1-star

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Rated 1 out of 5 stars

I ordered a vinyl on 8/5/23 and I’m…

I ordered a vinyl on 8/5/23 and I’m STILL waiting on a tracking number. No update whatsoever. All I’ve received are bogus emails from customer service talking about delays. Delays for 6 months! Insane and just absolutely ridiculous.

Terrible company, terrible customer service. All Travis Scott cares about is ripping you off

August 4, 2023
Unprompted review
Rated 1 out of 5 stars

Company doesn’t care about it’s costumers

Ordered an item and the shipping was 6-8 weeks. I have now waited 12 weeks without any information from the seller about delays.

This is strictly against FTC regulations. Asked for a refund without any success. The costumer support seems to have no understanding of federal regulations and that the company breached the terms and condition they self’s.

Doesn’t matter how much you like the products, I strongly suggest to stay away from the company

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Crazy long. Crazy F-ing long.

Ordered from them? Well I hope that waiting forever is your one of your favorite activities.
Still waiting for my Utopia vinyls Special Edition to ship.
Tried to get a refund but "hey, no refund policy. Did you forget?"
#TSU1947971

August 7, 2023
Unprompted review
Rated 2 out of 5 stars

Shop Aware

Bought hoodie as Christmas present for grandson. Item was received, ordered in us $ but shipped from Pakistan extra cost of £9 for uk tax paid to FedEx. Obviously one of those middlemen with a no returns policy….not the first time scammed on young peoples items. Got a refund once before by threatening to report to Paypal

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Everything on this ts website is fake

I purchased three products from cactus jack official website in August this year, but now it is December, four months have passed, and there is still no shipping information for my products. When I asked their customer service, The customer service is like robots, I never know if my product will be shipped.

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE

BUYERS BEWARE! DO NOT BUY ANYTHING FROM THE TRAVIS SCOTT WEBSITE! I ordered a pair of the Travis Scott Utopia’s on July 29th. Order # TSU1694194. The website said they would ship within 3 weeks on the order, it’s now over 2 months later and nothing! I emailed the company and they simply repeated that they should’ve been shipped out within 3 weeks and that we’re still processing orders? How are they processing orders when they only had 2 drops over 2 months ago!?They won’t cancel orders or give any refunds! Cancelling the charge on my credit card and warning everyone to NEVER buy anything from this company!

September 26, 2023
Unprompted review
Rated 1 out of 5 stars

i won exclusive access on air force 1…

i won exclusive access on air force 1 utopia size 8.5 mens,they say it will take 3- weeks and ss soon as they ship it to me they'll email me. right now
and almost everyday i always write something on their customer service
for a chance if i can get a good news.
but it's always automated email saying
i got the ticket# and they will get back to me later. i just want my money back
i'm so upset i will for sure not to let this happened again on their website.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

It’s been well over a month and I…

It’s been well over a month and I haven’t received what I ordered. The order was for my son. What kind of business are these people running. Contacting my credit card company for a dispute.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

Where's mt AF1

I received 1 pair size 11 but still waiting on 2nd pair. Here's the BBB info to send all complaints.

BBB of Central Indiana
2601 Fortune Circle East, Ste. 103 A
Indianapolis, IN 46241

317-488-2222

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

What a scam / Travis se fou de nous

What a scam! Quel arnaque!!
I ordered the utopia merch pack B2 tee.
The quality is bad and the sizing is absolutely horrible!!!
So I paid 75dollars and then you have to pay the custom when it arrive, 12e more.
A tee I can make myself for 15e…
What a scam

Mauvaise qualité, sizing horrible, 75dollars plus les frais de douane à payer ensuite.
A fuir

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

Scam company

Reading all the reviews I wished I hadn’t bothered, luckily it was only a CD sleeve, I ordered on 8 august now 5 September nothing has arrived, I agree with other reviews this is a scam don’t order from them! When you email you just get a standard reply.Beware.

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

Utopia shoes

Ordered a pair of shoes on Aug 3rd and here it's Sept 2, and the website says " ships within 3 weeks" with no updates to my order just saying order placed. Emailed customer service a couple times only to get a automated response saying no cancellations or refunds. Will definitely not be ordering any other Travis Scott products in the future.

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered some shoes on august 3rd and…

I ordered some shoes on august 3rd and it is September 1st and still nothing. I have emailed several times with only automated responses. My shoes still say confirmed and nothing has been shipped. When contacting them they say it will ship within 3 weeks and you will receive tracking and that is all. Do not order from this website

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

The Travis Scott store is a fake online…

The Travis Scott store is a fake online store. Do Not buy anything from this online store or the travis scott UTOPIA website. You won’t get your merchandise and all you will get is a bot telling you that a tracking number has been created but it’s all a scam. DO NOT Purchase from the Travis Scott store or you will be scammed

July 10, 2023
Unprompted review
Rated 1 out of 5 stars

Hook and Bait

This company isn’t charging people up front and then submitting orders to NIKE. I ordered and paid for my shoes over 3 weeks ago and still nothing. Do not use them for buying Travis Scott merchandise,,,

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

This “company” sucks

This “company” sucks. I ordered a hoodie on 11/22/23 (Tuesday before Thanksgiving). Paid for express shipping. Website says they send out email when product is shipped, and SUPPOSEDLY that should be within 4-5 business days. Almost 2 weeks later, no email. Reached out via their “live” chat for “customer service”. What an f’ing joke. Sound like a bunch of ignorant morons. They answer with “Hi”, followed by me fragmented information that was coming from some loser living In their parents basement, not a company. The supposed cuts service person said “sorry, we got lot of Black Friday orders.” Last time I checked, I placed my order BEFORE Black Friday. I tried to reach out 2-3 more times after the initial, and each of those times none responded to live chat. The email listed for customer service came back as “undeliverable”. The link sent in order confirmation email to check status didn’t work. And BTW, the amount charged to my credit card didn’t even match the amount listed on order confirmation. It was off by $1 and change. Another reason this company is a bunch of ignorant morons. My “express order” arrived about 3 weeks later. The product appeared fine. Was it worth the money? Hell no!!!! But I was trying to fulfill something on my child’s Christmas list. They are not officially licensed Travis Scott Merchandise. You have to go to his site for that (as I found out researching AFTER I’d already paid for this). Search up videos etc. on how to spot fake Travis Scott Merchandise.

November 22, 2022
Unprompted review

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