Travis Scott Reviews 324

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the prolonged waiting times for their orders, often extending well beyond the initially stated delivery estimates. They also encountered issues with products, including items not matching descriptions or being of unexpected quality. Reviewers frequently reported a complete lack of communication from customer service, with emails going unanswered and no real updates provided regarding shipping or order status. This led to frustration, as many felt their concerns were ignored and that the company took no responsibility for missing or delayed items.

What people talk about most

Order

Customers had negative experiences with order fulfillment, expressing significant frustration and... See more

Product

Users describe negative interactions with product. Many customers report significant delays in receiving... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting extreme delays and packages being... See more

Response time

Customers consistently express frustration with the lack of communication and slow response times. Many... See more

Customer service

People report negative experiences with customer service, consistently expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I don’t believe what I am reading. How is Cactus Jack Store still operating? I purchased WWE x Travis Scott merch back in April 2025 and it is now August 2025 and they disregard every email with the... See more

Rated 1 out of 5 stars

I would give zero if possible. I ordered a jacket November 13, it had header that read will arrive before Christmas. On Dec 23 I sent message saying I haven't received 200 dollar jacket. I received a... See more

Rated 1 out of 5 stars

Not only can the products be completely different than what is advertised when made, but the customer service is terrible. The estimates are ALWAYS wrong, and if you want an update on your products sh... See more

Rated 1 out of 5 stars

Hi everyone, I ordered the Travis Scott x FC Barcelona jersey on May 12th from the official Travis Scott store (CactusJack.com). It’s been almost three months, and I still haven’t receive... See more


Company details

  1. Music Store
  2. Clothing Store
  3. Shoe Store

Information provided by various external sources

The Official website and store of Travis Scott. Music, Video, Tour, Shop


Contact info

1.3

Bad

TrustScore 1.5 out of 5

324 reviews

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Rated 1 out of 5 stars

Travis Scott merchandise is a joke

Travis Scott merchandise is a joke. Does not look like the pictures. Some clothing looks like it was shrunken and heat damaged. Packaging is the worst, my metal lunch box came dented. Shipping always a few months in addition to the quoted times. They don't take cancellations or refund you, instead store credit is given. My hundred and ten dollar hoodie looks like it was printed on a gilden blank. I complained to my bank that TS.com would not refund me for the damaged, poor quality, and not as pictured items. My bank refunded me and I got 5 hoodies for free. I didnt want them but was never given a return request. Not only that but i'll take it as compensation for the other damaged poor quality items I received.

December 1, 2022
Unprompted review
Rated 2 out of 5 stars

Do they eventually arrive?

Hi guys,
I have been waiting for over 190 days for my products to arrive while they stated it would take up to 6-8 weeks. They cannot help me since apparently the products are 'shipped' so they claim they cannot help me, but only the shipping label has been created 20 weeks ago according to the track and trace information...

Have any of you received your products after waiting? Or do they really never arrive?

November 27, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!
BEWARE YOU ARE BUYING COUNTERFEIT GOODS FROM CHINA! DO NOT USE THIS SITE#

October 24, 2022
Unprompted review
Rated 1 out of 5 stars

Scammers

I bought a tshirt they said it will take 6-8 to ship and after 8 weeks they sent me an email saying due to delays it will take another 6-8 weeks to ship. They don’t refund either. Travis Scott is a bunch of disgusting scammers.

September 14, 2022
Unprompted review
Rated 1 out of 5 stars

HORRIBLE never will recommend someone…

HORRIBLE never will recommend someone to purchase off the website never get any raffles to the shoes even u a returning customer your better off shopping somewhere with better customer services

May 25, 2022
Unprompted review
Rated 1 out of 5 stars

THIS IS A HEADS UP!

THIS IS A HEADS UP!
NIKE May 2022 released of TS running shoes labeled CACT.US CORP not using TS name or TS CACTUS JACK as previously done with earlier products is an insulation move to protect the millionaire TS. Ask yourself if you own a TS product now valued 3x over what you paid for it, how can CACT.US CORP rise in value not under the same name its a new side by side line or
a lower below product line.

May 21, 2022
Unprompted review
Rated 1 out of 5 stars

Travis scott is a kid lover

Travis scott is a kid lover. i went to travis scott’s fortnut concert and he didn’t perform his new song. i’m outraged. travis scott only does fortnut concerts to attract minors. my inbred cousin told me that travis scott tried to take him to a gay bar and get him drunk so he could take advantage of him. travis is a horrible artist with 0 talent. don’t go to his fortnut concerts.

February 19, 2022
Unprompted review
Rated 1 out of 5 stars

Never buy from them

Never buy from them. Never received my parcel. The tracking number indicates that it went back to them but they never sent it back and I didn't even received a refund !

January 25, 2022
Unprompted review
Rated 1 out of 5 stars

I would give him a zero for Travis…

I would give him a zero for Travis Scott Merch clothing I ordered a hoodie for my daughter 200$ on sale for 100$ First time I washed it hung it to dry all the letters at the front and back were all cracked today after 6 washes everything is coming apart the hoodie is a piece of junk top dollar for junk buyers beware that hoodie probably cost them 5$ to make I can buy a hoodie at Walmart for 25$ with front decals that will never come apart maybe crack after 10 years of washing and drying Travis Scott Merch are a dishonest company I’ve emailed them at least 30 times and not even one response not one they got my money the hell with him !!!!!

January 21, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

I placed an order on 18th of November and I paid to have it in almost 2 weeks. On December 6th I received the shipping mail, but to Fedex today the order is signed as "pending" so it was never shipped. I sent almost 15 emails and never got a reply. I asked for refound because the time limit to receive the product is passed and I hope they'll reply me because otherwise I'll proceed with a lawyer. Don't order, they're scam.

January 14, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE.

DO NOT ORDER FROM HERE.
First of all because we are in Canada, after fees and the currency exchange one sweater cost me almost $300...it was shipped way later than it was supposed to and finally once it arrived it is FAKE. It is not real Cactus Jack merchandise. Horrible horrible website/company...whatever they are.

December 30, 2021
Unprompted review
Rated 1 out of 5 stars

Paid 100$ on special for a hoodie…

Paid 100$ on special for a hoodie regular price 200$ about 4 weeks ago first wash and hung it to dry all the lettering on the hoodie was cracked and lifting I sent about 25 emails to Travis Scott Merch and I never had one reply not one buyers beware top dollar for bottom quality clothing this company is dishonest the material used is the cheapest on the market it’s 1000000% garbage material Travis Scott Merch is 100000% Fraudulent, Dishonest company now I’m up to about 70 emails sent to Travis Scott Merch and not even one reply from them nothing I can’t believe that this is allowed to rob people!!!!! If I could I would give them a -10 RATING
Thanks

December 28, 2021
Unprompted review
Rated 5 out of 5 stars

The company responds quickly with clear…

The company responds quickly with clear communication. The worrisome grammatically incorrect reviews that have been previously posted on here clearly come from individuals craving an outlet to rant on a topic they don’t actually care about, very disgusting.

December 14, 2021
Unprompted review
Rated 1 out of 5 stars

I cannot believe that this world is so…

I cannot believe that this world is so messed up now the people go see this dude just people so excited that they're willing to kill somebody else and sits and thinks that the he didn't do anything wrong the fact that you people still listen to his music and celebrate him is 16 what is wrong with this world what is wrong with this rapper who is his diaper and he needs to go

December 10, 2021
Unprompted review
Rated 1 out of 5 stars

I paid $180 for a travis scott hoodie x…

I paid $180 for a travis scott hoodie x fragment and they said it should ship in 9-12 weeks which I thought would be around my bday. It's been 15 weeks and I can't even cancel my order. Travis scott is a horrible person and so is his business, if you can even call it a business.

November 10, 2021
Unprompted review
Rated 1 out of 5 stars

These people are a joke I spent money…

These people are a joke I spent money with them and my package said it was delivered but I never received anything. When I emailed them because of course they wouldn’t have a phone number because they know they are frauds, they said I need to file a complaint with the carrier. And soon after I check there website and then it states they are not responsible for lost or stolen items which it did not state before I purchased the shirt. Please beware you guys they are not going to refund you if your package gets lost.

October 25, 2021
Unprompted review
Rated 1 out of 5 stars

Waited 8 weeks and got hit with a customs charge more than the products themselves

I ordered a jumper and a t-shirt back in July, took almost 8 weeks to ship. Got notified by UPS today that I had to pay €124 in customs charges in order to receive the item, or it would be sent back. I paid $170 for the products in total. Meaning, the customs charges cost nearly as much as the items itself.
Obviously was not going to pay that, and unfortunately, their website does not accept returns. Terrible service, 100% will not be buying again.

October 11, 2021
Unprompted review

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