Travis Scott Reviews 324

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or that deliveries were severely delayed. People also found the customer service to be unhelpful, with many emails going unanswered and a general lack of communication regarding order status. The majority of consumers also encountered issues with the products themselves, noting that items could differ from what was advertised. Additionally, the delivery service was a common point of frustration, with many experiencing long waiting times and a lack of tracking information, leading to uncertainty about their purchases.

What people talk about most

Order

Users describe negative interactions with order. Many customers report extreme delays, with some waiting... See more

Product

People report negative experiences with product. Many customers express significant frustration and... See more

Delivery service

Customers consistently express significant dissatisfaction with the delivery service. Many reviewers report... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report a lack of... See more

Customer service

Consumers find customer service to be negative. Many reviewers report a concerning absence of communication,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I don’t believe what I am reading. How is Cactus Jack Store still operating? I purchased WWE x Travis Scott merch back in April 2025 and it is now August 2025 and they disregard every email with the... See more

Rated 1 out of 5 stars

I would give zero if possible. I ordered a jacket November 13, it had header that read will arrive before Christmas. On Dec 23 I sent message saying I haven't received 200 dollar jacket. I received a... See more

Rated 1 out of 5 stars

Not only can the products be completely different than what is advertised when made, but the customer service is terrible. The estimates are ALWAYS wrong, and if you want an update on your products sh... See more

Rated 1 out of 5 stars

Hi everyone, I ordered the Travis Scott x FC Barcelona jersey on May 12th from the official Travis Scott store (CactusJack.com). It’s been almost three months, and I still haven’t receive... See more


Company details

  1. Music Store
  2. Clothing Store
  3. Shoe Store

Information provided by various external sources

The Official website and store of Travis Scott. Music, Video, Tour, Shop


Contact info

1.3

Bad

TrustScore 1.5 out of 5

324 reviews

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Rated 1 out of 5 stars

Ordered 2 Mcdonalds hoodies on…

Ordered 2 Mcdonalds hoodies on 9/10/2020, now 1/21/2021, still have yet to get them. But they made sure to process my credit card on 9/10/2020 for $217.18. When will this get solved? Its a mystery and the worst kind. It would be cool if someone did something about it.

January 21, 2021
Unprompted review
Rated 1 out of 5 stars

Bad merch, bad customer service...

Bought a McDonald's crewneck on early September and receive it today... I let you count but it seems a bit over the time announced.

The customer service is really bad (almost inexistant).

The quality of the merch is bad, the color is not even close to the color I choosed.

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. Ordered a hoodie in September and it is January and I still haven't received it. The only way to communicate with them is through email and I was told there is a delay due to COVID, but of course they already charged my credit card without shipping the product. I told them to cancel my order and refund me. Doubt that is going to happen. This company is a scam!!! Going to report them to the BBB, everyone else should too.

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

Contact PayPal for Refund

Like many others, I ordered from the Travis Scott McDonald's collab back in September with an estimated shipping time of 9 weeks. It's now past mid January and nobody can tell me WHEN it is even supposed to start being manufactured. Filed a claim on paypal before purchase protection was up and got a refund. Suggest others do the same if they don't want to wait until 2022 for their order. You probably only have a couple weeks left before you won't be able to file a claim.

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a McDonald’s Collaboration on…

I ordered a McDonald’s Collaboration on September 11 and it’s now January 18 emailed them yesterday they said due to Covid many shipments are delayed blah blah blah. To wait three months for Merch it’s crazy. Mind you I was patient enough for a year for the Fortnite Travis Scott action figures and the only reason why I was patient about that is because it said it would take up to a year. But my recent order said 3 to 9 weeks it’s almost 3 months and when you email them it’s automatic email reply to this whole way that they deal with business is a joke travis Scott is a very creative individual but as far as him following up making sure that his orders are being sent out since his name is on all of the products He should be more aware

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a bunch of McDonalds stuff in…

Ordered a bunch of McDonalds stuff in Sept and still haven’t received all of my order, missing the shorts. Meanwhile my PS5 hoodie that I ordered is on the way.... What the heck... this dude is out buying all these flashy cars and stuff on our dime why he is literally keeping the shirts off our backs. Hope you enjoy Calabasas bruh...while the people who you are marketing too and supposed to be supporting, are scraping dimes off the street to keep you comfortable...

January 14, 2021
Unprompted review
Rated 1 out of 5 stars

horrible

As much as you may want this merch, pls don't order it. I ordered a hoodie in late September and it's now the middle of January and I still haven't gotten it (not even an email saying it shipped). This store is f*cked. They have sent me only 1 update since my order was confirmed (saying it will be delayed due to covid). This is the longest I've ever waited for an item and I'm not even sure if it'll come. Damn

January 14, 2021
Unprompted review
Rated 1 out of 5 stars

I left Travis merch in 2020

I bought a bunch of items from the McDonalds collab, Franchise, and Playstation and the only thing I got was a couple CDs, Im expecting hundreds of dollars in merch and have only gotten a small fraction. I am now done and left his merch in 2020, I only liked it for resell anyway

January 10, 2021
Unprompted review
Rated 1 out of 5 stars

Hasn't shipped in over 17 weeks

I understand that it is COVID and things are tough but the lack of communication is concerning.

I ordered the nugget pillow on Sept 10th, 2020 and it is now over 17 weeks later. I got one update saying "IF YOUR ORDER CONTAINS AN ITEM(S) THAT WAS IN THE 9-12 WEEK OR 12-16 WEEK QUOTED SHIP TIMELINE, WE STILL ANTICIPATE THOSE ORDERS ARRIVING ON TIME."

The nugget pillow was supposed to be 9 - 12 weeks so they said it would still be on time. It's been 5 weeks (over a month) since it would have been on time. I reached out to customer service and they said the only info they have is the update that was already sent out. Obviously that update no longer applies because it said it would be on time and it is not.

Looking at the rest of the reviews I wonder if this is a big scam since they are unable to provide any information about my order.

If I don't hear anything within the next week or so about an ETA for shipping, I will issue a chargeback and I definitely don't plan to ever shop here again.

January 10, 2021
Unprompted review
Rated 1 out of 5 stars

Not trying to be a d**k about it but...

I ordered a McDonalds collab hoodie in September and it still hasn’t arrived, I haven’t gotten contacted or updated by the company and they seem pretty useless tbh. It’s a few months late, and they didn’t even send out an email to inform about it or apologize. Covid could ofc be part time blame but this is plain unprofessional and horrible service

January 9, 2021
Unprompted review
Rated 1 out of 5 stars

I have NEVER waited this long for…

I have NEVER waited this long for product, My order was placed on Sept 8th, I have never posted a negative comment until today. My patience has ran out. This Guy is a millionaire on our backs and cant get us our product... SMH (I ordered the Md's-tray)

January 7, 2021
Unprompted review
Rated 1 out of 5 stars

man this is a joke i placed my orders…

man this is a joke i placed my orders months ago and still have no clothes. Customer service where? i spent over $1000 on my MERCH and have nothing but ppl are reselling things but i cant get mine so i can wear it pure BS........ I WANT A F'ING REFUND

January 7, 2021
Unprompted review
Rated 1 out of 5 stars

HORRIBLE BUSINESS

HORRIBLE BUSINESS! I placed an order over 2 months ago and have not received the order or a refund. Their customer service is a joke. This store is a scam, never again! I'm usually a patient person, but this company is horrible...I cannot emphasize how bad this experience has been.

January 7, 2021
Unprompted review
Rated 1 out of 5 stars

ordered a TS5 hoodie and paid about…

ordered a TS5 hoodie and paid about $200 all up with shipping, it said it would take 3-4weeks to ship but it’s been about 8 weeks and i haven’t heard anything. Also i emailed the “support staff” inquiring on this and they replied with “Unfortunately, we are unable to assist with your inquiry as we do not provide customer support for this order.” - worst customer service ever. if this takes much longer i’ll just get a refund from paypal.

January 6, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered “Fortnite Travis Action…

I ordered “Fortnite Travis Action Figure” on April 2020. And they never send it so far lol I emailed almost 20times tho they never give me a proper solution or something. I loved his songs and was kinda fan. But his store never give a sh- bout their buyer.

January 6, 2021
Unprompted review

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