Treatwell Reviews 

18,553
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and welcoming staff, noting that treatments are deeply relaxing, thorough, and delivered with exceptional care and great attention to detail. People deeply appreciate the clean, calm environment, making it remarkably easy to book online and thoroughly enjoy a wonderful pampering session. However, some customers also noted occasional issues with the booking system, mentioning closed salons still accepting reservations and technical difficulties managing appointments online. A few other people similarly felt that the platform made scheduling quite complicated, leading to unexpected errors, double bookings, or communication gaps with the service providers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently professional,... See more

Service

Customers consistently note positive experiences with service, highlighting professional treatments and... See more

User experience

Customers had positive experiences with user experience, finding the platform simple, convenient, and... See more

Quality

People report positive experiences with quality, highlighting that the treatment rooms and salons are... See more

Booking process

Reviewers mention positive feedback about the booking process, noting that it is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved Chloe's work, loved the -MANIFEST- salon; it really is high-end with a very calm, professional vibe. Will definitely be back to Chloe who was very focused on my nail health and am delighted to b... See more

Rated 5 out of 5 stars

I hadn't had a facial in over 5 years so wasn't sure what treatment would be best for me. I booked a consultation with Grace and she was incredibly knowledgable, insightful and just a lovely pers... See more

Rated 5 out of 5 stars

Being a little older, I was genuinely worried the first time I had a back massage, but I was in so much pain with a life time of overworked muscles. It has really made a difference, I'm sleeping bett... See more

Rated 5 out of 5 stars

Owen Simms was professional and thorough and personable. He has a unique set of skills which inspired confidence in his ability to help me. He explained everything clearly and I wouldn't hesitate to r... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(18,553)

4,858 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A hidden gem

My wife, daughter and I all have been to Symmetryhl. They are brilliant, professional I would highliy recommend a visit.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Sumera is lovely and brilliant at her…

Sumera is lovely and brilliant at her job. Talked me through the process and advised next plan of action. I had the Hifu treatment which was lovely and relaxing. I can see a different already. Was advised there would be a20% change on the first day then gradually get better.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing spa package

I managed to book at short notice. I was pleased to be able to book in for a treatment package which included a facial massage, Indian head massage and back and neck massage.
I had a lovely warm welcome on arrival and completed the personal details form necessary for the therapist.
The salon and treatment rooms were relaxing, clean and very well presented.
The treatment was explained to me before I got ready and then, throughout I was thoroughly relaxed. It was an amazing treatment!!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Younis is incredibly talented

Younis is incredibly talented! I often stop by their shop! He's super polite and really skilled! I was getting ready for my friend's wedding, and he totally nailed the haircut! Everyone was asking where I got it done.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Treatwell company allowing post appointment cancellations of unhappy customers

Treatwell company has a dreadful practise. They allow business owners to practise POST APPOINTMENT CANCELLATIONS and on a massive scale. This practise does not push businesses to improve in the contrary it helps them to cover up their shortcomings; therefore robbing the customer from their rights to share their bad experiences. They are only happy to advertise positive outcomes but not the opposite. If you book through Treatwell website and you end up having an appaling service AND if you are NOT QUICK ENOUGH or if you DO NOT KNOW that once your appointment is cancelled by business owner, you can't leave your review. You are mistreated twice. The post appointment cancellations is allowed by the blessings of Treatwell for the obvious reaons. I contacted Treatwell about the issue. They apologised for the inconvenience and that was it. I reached to them again and again. I was simply ignored. Total silence . It's their website through which customers book, trust and pay in return of what?
Treatwell wants to keep the glossy reviews and does not want to hear otherwise. Treatwell will be reported to customers rights associations and trading standards..etc

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Miriam is great!

Miriam is so kind and a true professional! I received Botox in 4 areas and had no bruising! Started seeing softening of lines on day 3. She is the best! Her work space is clean and serene.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

She's so great

She's so great, I'm so time poor and exhausted from kids... it was so nice to indulge and take care of myself

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Secret Oasis spa…

Thoroughly recommend Secret Oasis spa in Parsons Green
I was made to feel welcome when I arrived at the beautiful clean facilities
by lovely staff
My therapist/ masseur Olena was amazing
One of the best deep tissue massages I’ve ever had
Felt absolutely wonderful afterwards
All aches and pains gone 😃

August 30, 2026
Unprompted review

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