Tree Mendous Reviews 72

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with their orders, frequently reporting issues such as non-delivery, significant delays, or receiving incomplete orders, particularly missing pots. Customers also struggled to contact the company, noting unreturned calls and unanswered emails, making it difficult to resolve problems. Furthermore, numerous people reported difficulties obtaining refunds for unfulfilled orders or returned items, often having to resort to their banks for assistance. While some customers were satisfied with the product quality and appearance, finding items like trees and pots to be beautiful and realistic, there was high disagreement regarding product satisfaction. Some people also experienced timely delivery and good service, with their orders arriving quickly and as described.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the high quality and realistic... See more

Order

People report negative experiences with order fulfillment. Many customers state that their orders were never... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report significant delays, with some... See more

Customer communications

Reviewers mention negative feedback about contact. Many customers report an inability to reach the company,... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Based on these reviews

Rated 3 out of 5 stars

No customer service -no phone number Ordered a tree which arrived after 3 weeks - I emailed twice re a return, no reply, tried 2 phone numbers I found online - but both unobtainable -so I would avoid... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 x trees (paid alot of money) on 2/10 still not arrived and have had limited generic emails when chased. Telephone number out of action so only form of contact is email. I am doubting this co... See more

Rated 1 out of 5 stars

Ordered a plant & pot mid August, plant arrived after approx 6 weeks later after chasing but no sign of £200 pot which was charged for over 2 months ago. Promises of delivery false. Will now report to... See more

Rated 1 out of 5 stars

Totally disastrous experience and NOT TREE MENDOUS at all. Despite numerous emails asking what has happened to our order, and constant one line statements promising results. After 2 months of not comp... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

72 reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Beware of this website Scam.

Beware of this website Scam.

Order a plant costing £195 on 29th Sept. It was meant to be delivered within 10 working days. I contacted them to say I’ve not received. I was told someone would call me back, nobody ever did. Claimed back through my bank. Total inconvenience. Wish I seen reviews before purchasing.

September 29, 2025
Unprompted review
Tree Mendous logo

Reply from Tree Mendous

I’m very sorry to hear about your experience and the inconvenience this has caused. Could you please email us to confirm your order number? If this is the order we believe it to be, it was placed under a different name and has already been refunded in full.
Please rest assured, we are not a scam. We’re a small family-run business, and while we’ve recently faced some unforeseen circumstances that caused delays, we are actively catching up on all orders and improving our communication.
We take all feedback seriously, but we do ask that reviews remain fair and accurate — we’ll be contacting Trustpilot to address any slanderous or misleading comments.
Thank you for your understanding, and please reach out to us directly so we can resolve this properly.

Rated 5 out of 5 stars

This is an amazing product 5stars !!

This is an amazing product
Good quality service, arrived on time
I don’t know what these other reviews are saying by calling it a scam as this is a legitimate business and definitely not a scam

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely tree

Really pleased with my eucalyptus tree and pot. Both lovely quality and the tree is very realistic. They were really well packaged too which does matter. The man I dealt with was very friendly and knowledgeable.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam…

Scam… I had to get my credit card company to arrange a charge back… I would avoid at all costs.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

High quality product once it arrived

I am giving the review a 5 star review based on the quality of the product once it arrived. To be totally transparent, delivery did not come within the specified time frame, but I was in touch with business owner and we got it sorted. The company is definitely not a scam company and products are high quality. They seem to be having a temporary issue impacting some of their delivery time frames, but given the current tough economic conditions facing all businesses I wanted to give the company a break as I don't feel some of the reviews accurately reflect the business.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

They have taken my money 8 weeks ago and had nothing. I have rang their number 6 times and constantly being told no one is available and emailed twice. I am a business owner and it’s clear to see that the number is linked to a call centre which is outsourced. I have now reported this to my bank as fraud who have refunded the money. AVOID

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. It appears to be a scam website. I had a very negative experience, and strongly advise others to be cautious before engaging with them. Have now gone though the bank so they can investigate this company

June 13, 2025
Unprompted review
Tree Mendous logo

Reply from Tree Mendous

Hi Aaron,
Could you please provide us with your surname and order number? We'd like to verify your order and, if one exists, resolve any issues you may be experiencing.
We serve hundreds of satisfied customers, many of whom don’t leave reviews, and we want to assure you that we are not a scam company.
Please email us at info@tree-mendous.co.uk with your order number and a brief description of the issue so we can assist you promptly.

Rated 1 out of 5 stars

This company is a scam

This company is a scam!
I ordered a plant from this company on the 29th of August. After weeks of chasing, I was repeatedly told that a refund would be issued within 3–5 working days — but it never arrived.
Every time I called, they promised someone would get back to me, yet no one ever did. It’s clear this company has no intention of fulfilling orders or issuing refunds. In my experience, this company is a scam. I strongly urge others not to order from them — you’ll likely lose your money and waste your time.

October 22, 2025
Unprompted review
Tree Mendous logo

Reply from Tree Mendous

Hi Jade. Having looked into your order I can see it was delivered 23/9. You did cancel the order and we have since arranged collection and I can confirm it has arrived back to us. We will email you re the status of your refund.

Thank you for your paitence.

Rated 5 out of 5 stars

Worth the wait

I ordered a eucalyptus plant and a pot it is beautiful and great quality exactly what my corner space needed
Delivered after 14 days of ordering was 100% worth the wait

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Beware - scam site

Avoid this company they are scammers, you have to constantly chase for an update, they keep giving excuses like the pots haven’t arrived on time, then they send you fake UPS emails implying the delivery is coming only for it to not show up and get rescheduled to another day. Clearly looking at the reviews they’ve just added a load of fake happy customers as it’s rather suspect they’ve had months of bad reviews and in the space of a week they suddenly get loads of 5 star happy customers. This is a scam site, please save your money and your time.

October 16, 2025
Unprompted review
Tree Mendous logo

Reply from Tree Mendous

We’re sorry you feel this way. We are a legitimate business with hundreds of happy customers many of whom only leave reviews when asked. Like any company with high order volumes, a few issues can arise, but this doesn’t mean we’re a scam or that positive reviews are fake.

We’d really appreciate the chance to resolve this. Please email us so we can follow up and chase this with UPS directly. info@tree-mendous.co.uk

Thank you,

Rated 5 out of 5 stars

Yucca plant

Received my plants well packed very happy with it, arrived looking very healthy which is important

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Garden looks great with these trees in

Bought several ball bushes, pots and trees. One pot was wrong size but owner arranged a new one to be delivered within 2 days. Then messaged to ask if we had everything and if we were happy. Initial delivery took a while but he apologised and explained and the order was worth waiting for.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Ficus tree and pot

We were so pleased with what turned out to be a Fantastic choice and was so pleased with the quality of the large ficus tree and pot we ordered. Looks exceptional in our lounge and the uplighter we use in the evening puts a great accent on the tree, very friendly and helpful staff. Would definitely recommend and will be purchasing again another plant soon.

July 31, 2025
Unprompted review

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