No customer service -no phone number Ordered a tree which arrived after 3 weeks - I emailed twice re a return, no reply, tried 2 phone numbers I found online - but both unobtainable -so I would avoid... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Totally disastrous experience and NOT TREE MENDOUS at all. Despite numerous emails asking what has happened to our order, and constant one line statements promising results. After 2 months of not comp... See more
Ordered 2 x trees (paid alot of money) on 2/10 still not arrived and have had limited generic emails when chased. Telephone number out of action so only form of contact is email. I am doubting this co... See more
I can confirm that this company is total scam! I ordered an 1.80 cm tree and receive 150cm. I requested an exchange got an email response 2 weeks later saying they will delivered a new one and it s b... See more
2.7
Poor
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 24 hours
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Great service and really helpful
Great service and really helpful, love the item looks really well on the house, definitely will be buying again
Thank you 👌
October 4, 2025
Unprompted review
Delighted! Very pleased with the product and…
Very pleased with the product and admired by friends and family. Will definitely use this company again in the future.
October 12, 2025
Unprompted review
Excellent service start to finish, great trees and pots
Ordered 7 trees and pots. Delighted with them. Really family business feel to this company. Got a response to my enquiry really quickly and a phone call to check we were happy with everything. Great service and lovely trees.
August 24, 2025
Unprompted review
I ordered two Buxus spiral trees from…
I ordered two Buxus spiral trees from Tree-Mendous for my front door, and I couldn't be happier! The trees arrived quickly, were very well packaged, and looked exactly as picture, beautifully shaped, and a real statement piece. Excellent quality and service all round. Highly recommend!
October 11, 2025
Unprompted review
I can’t understand the terrible reviews…
I can’t understand the terrible reviews I am reading about this company! I love the tree I ordered and received in very good time! I get compliments all the time about my beautiful olive tree and vase it came with!
June 12, 2025
Unprompted review
Striking ficus tree
I bought a ficus tree with a beautiful very large planter. The delivery was very convenient. The tree was for a basement and looks very good there, very natural.
May 31, 2025
Unprompted review
Untrustworthy. Avoid
This could be a scam website. The owner continued to make contradictory assertions and promises about the delivery. This site is not to be trusted. I had to get my card issuer to refund the money. Avoid at all costs.
September 3, 2025
Unprompted review
Reply from Tree Mendous
We’re sorry to hear about your experience. We are a legitimate business and always aim to resolve any issues promptly and transparently. While delays can happen, we never intend to mislead. We’re happy to discuss this further if you'd like to reach out directly. info@tree-mendous.co.uk
Misleading Review Presentation on Website
Was just about to pay a pro-forma invoice to this company when I thought I would take a closer look at their 'TrustPilot' reviews on their website. To be fair they don't quote TrustPilot, but their reviews are made to look like TrustPilot reviews with the same green stars. My contact blamed their web developer. This dishonest conduct in business has lead me not engage with them any further. Not one positive review on this website. Beware!!
Also, how does 3 one star reviews average 2.8?
**Update - went ahead and ordered and all ok. Received my tree as ordered.
** Further update - no pot arrived and can't get a reply from the company. Shambles.
October 7, 2025
Unprompted review
Scam site
Scam site, don’t order from them. Get a generic email saying you’ll get your order between 5-15 days and hear nothing back after that. Hear nothing if you email them, not other form of contact, can’t get a refund.
October 3, 2025
Unprompted review
I would actually rate this as zero if I…
I would actually rate this as zero if I could! I can only give my experience, I placed an order 5 weeks ago and had been told 8-15 days for delivery. No updates and if you try to contact them through e mail you get a generic response such as your goods are on the way you will get an ups tracking number this week! This actually never arrives and if you try to phone it is just one belligerent girl on the phone who says it’s nothing to do with her and she is just reception! But can’t put you through to anyone! I can only conclude this is a scam as I have requested a refund which has not been forthcoming. So please do not use this company!
September 24, 2025
Unprompted review
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