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Tribalmotorsports Reviews 

197
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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being highly responsive, helpful, and professional. Many appreciate the quick assistance provided by the support team, making interactions pleasant and efficient. The overall service is frequently described as amazing, with consumers noting smooth processes from initial orders to technical support. However, some customers also noted issues with product quality or condition upon arrival. Specific concerns included items arriving damaged, experiencing manufacturing defects like broken welds, or encountering operational problems shortly after purchase. A few others mentioned problems with product assembly, such as incorrect component installation or cosmetic flaws.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction, praising the product as a... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its helpfulness and... See more

Quality

Clients share ambiguous opinions on quality, with many reporting significant issues upon arrival or shortly... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and helpful... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ive purchased 4 ATVs from tribal motorsports and highly recomend them to anyone looking for a new ATV. shipping was fast and not too expensive. i chose the pre-assembled option and all quads arrived r... See more

Rated 5 out of 5 stars

We ordered a 125 coolster four wheeler for my kids for Christmas. It was very easy to navigate the website and decide based on the recommendations and product reviews which four wheeler to choose. W... See more

Rated 5 out of 5 stars

I was skeptical about buying such a large (physically) item from a website, but after checking around and seeing it was legit, I ordered a quad for my son. The process was simple, coordination of ship... See more

Rated 5 out of 5 stars

I would say my kids love riding these quads and was happy to receive them, I would say the customers services and the support team gets back to you within 24hours and willing to help you right away wi... See more

Company details

Written by the company

The Nations Largest Powersports Retailer Offering Dependable Outdoor Fun At Extremely Low Prices. Once Your Part Of The Powersports Family You Will Be Backed By One Of Th

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4.3

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(197)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service and Quality…

Excellent Customer Service and Quality Products!
We’re very happy with the quality of the ATV we purchased for our son—it exceeded expectations! The customer service was excellent, and all of my questions were answered promptly. We were so pleased that we went ahead and purchased a go-kart for the family as well. Shipping was quoted at 8–11 days, but we received the ATV in just 4 days, and the go-kart is on track to be delivered by Friday. Highly recommend!

May 11, 2025
Unprompted review
Rated 2 out of 5 stars

I placed an order with the extra fee of…

I placed an order with the extra fee of having it fully assembled and an extra batter charger for my son's birthday and it was delivered 3 weeks later (missing the birthdate). I was told that it was assembled the next day after purchase but just sat in the warehouse. Didn't even recieve shipping information. After it was delivered I noticed that the battery charger was missing. Highly upset and disappointed with the service and commitment to their products and customers.

Update May 29th: They tried to make it right by saying they would refund the battery charger amount and ship the charger. This occurred on May 20th. They refunded the charger amount but never shipped it. I had to reach back out via email so that they can fulfill my order. Order fulfillment doesnt seem like a strength of theirs. Also: THEY ARE UNREACHABLE BY PHONE even during business hours, I have not been able to get in contact with anyone, I would assume it's the same experience for other callers.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the go kart on Sunday evening…

I ordered the go kart on Sunday evening and it was delivered Wednesday morning. Very prompt on the delivery, Only downfall was that there was no instructions on how to finish putting it together.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

First Class service! Timely call back; with diagnosis of issue on kids dirt bike with immediate shipping of part needed! Couldn’t be more happy with our purchase from Tribal Motor Sports! Eddie B

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

I got the terminator 300 it’s a lemon

I got the terminator 300 atv and I am very un happy with the customer experience at tribal motorsports. This four wheeler has had nothing but constant issue they even admitted through email now that it cannot be used for trail riding. Do not buy anything from this company. They are scam artist

April 1, 2025
Unprompted review
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Reply from Tribalmotorsports

We’re sorry to hear about your experience, but we want to clarify the facts. From the start, our team promptly assisted by supplying every item you requested free of charge, even beyond the warranty coverage, and we did not hear back from you for several months. When you later reported a new issue—well outside the 90-day warranty period—we still offered to provide diagnostic assistance and help you obtain any replacement parts if needed. Unfortunately, you have not responded to these continued efforts. The Terminator 300 is designed and marketed as a recreational ATV and can be used for normal trail riding when properly maintained and operated as instructed. We did clarify that this model is not intended for extreme trail riding, but recreational use is completely appropriate. While we are not obligated to extend coverage beyond the warranty period, we have made multiple good-faith efforts to help resolve your concerns, which are not reflected in this review. Unfortunately, the review misrepresents the situation, and we encourage you again to respond to our support team so we can assist further.

Rated 5 out of 5 stars

Needed a new stator seal for kid’s ATV

Needed a new seal behind the stator of my son’s atv. The original one started leaking. Contacted customer support and with a quick response helped me feel out the warranty claim form and got my part ordered right away.

April 2, 2025
Unprompted review

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