Tribalmotorsports Reviews 

197
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being highly responsive, helpful, and professional. Many appreciate the quick assistance provided by the support team, making interactions pleasant and efficient. The overall service is frequently described as amazing, with consumers noting smooth processes from initial orders to technical support. However, some customers also noted issues with product quality or condition upon arrival. Specific concerns included items arriving damaged, experiencing manufacturing defects like broken welds, or encountering operational problems shortly after purchase. A few others mentioned problems with product assembly, such as incorrect component installation or cosmetic flaws.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction, praising the product as a... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its helpfulness and... See more

Quality

Clients share ambiguous opinions on quality, with many reporting significant issues upon arrival or shortly... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and helpful... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ive purchased 4 ATVs from tribal motorsports and highly recomend them to anyone looking for a new ATV. shipping was fast and not too expensive. i chose the pre-assembled option and all quads arrived r... See more

Rated 5 out of 5 stars

We ordered a 125 coolster four wheeler for my kids for Christmas. It was very easy to navigate the website and decide based on the recommendations and product reviews which four wheeler to choose. W... See more

Rated 5 out of 5 stars

I was skeptical about buying such a large (physically) item from a website, but after checking around and seeing it was legit, I ordered a quad for my son. The process was simple, coordination of ship... See more

Rated 5 out of 5 stars

I would say my kids love riding these quads and was happy to receive them, I would say the customers services and the support team gets back to you within 24hours and willing to help you right away wi... See more


Company details

Written by the company

The Nations Largest Powersports Retailer Offering Dependable Outdoor Fun At Extremely Low Prices. Once Your Part Of The Powersports Family You Will Be Backed By One Of Th


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.3

All reviews

(197)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent! My dirtbike arrived quickly and everything was very easy to do. We had a small warranty issue when it arrived at my house, but the warranty team had parts sent out the same day I filed a claim. Can’t say enough!!!

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

I think I made a bad choice in picking…

I think I made a bad choice in picking this company I should shop right up the street from where I lived they given me such hardt time and item was received damaged I found out while it was being assembled and put together haven't drove or ridden it yet due to it not being legal on street of nyc and I have no other option cause tribal motor given me run around to return it

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY, THE QUALITY OF THE EQUIPMENT IS GARBAGE. YOU CAN"T REALLY RETURN IT EITHER.

THERE IS A LIST OF ISSUES, I ENDED UP GIVING UP ON IT. WASTE OF $1,300

November 23, 2023
Unprompted review
Tribalmotorsports logo

Reply from Tribalmotorsports

Dear Daniel,

Thank you for your feedback. We genuinely apologize for the difficulties you’ve experienced. I've internally investigated this matter and can see that our support team were actively engaged with you to resolve the issues that you addressed to them. I can see that they provided you with a new batter. They also offered to cover diagnostic costs to ensure a resolution and prevent any additional riding time. It seemed like you were okay with the arrangement and had a suitable place to take it. The last message our support team received from you was in early January stating that you would "update when you can". Regretfully it's now been over 6 months and our support team still hasn't heard back from you.

We understand how frustrating it can be when things don’t go as planned, and we’re sorry if our support didn’t meet your expectations. Our records indicate that we were waiting for an update from you after early January, and we regret not hearing back to further assist you.

If there are any unresolved issues or if you would like to discuss this further, please reach out to us directly at staff@tribalmotorsports.com. We are committed to ensuring our customers are satisfied and would appreciate the chance to address any lingering concerns.

Thank you for bringing this to our attention.

Best regards,
Tribal Motorsports

Rated 1 out of 5 stars

💥BE WARNED💥

💥BE WARNED💥
Company is great while you are buying but if, I should say when you have issues you are screwed. I paid over $4k for a Trailmaster Cheetah 200x assembled in Sept. 2023, it was delivered damaged and noted on the BOL. Then the right front A arm fell apart while my son was driving it because it was improperly assembled. This was within the first 10 min of driving (on my flat lawn). Then 1 month later the other A arm on the driver side fell off (because it was installed incorrectly) . They did send the replacement parts to me, but all of this with less than 2 miles on the cart and very moderate driving. But wait there is more. Last week the transmission would not go in gear (Forward or Backward) I took the clutch cover off and the belt looked like confetti. I hand put a odometer on it when I first got it and with 6.2 miles on it the belt had been shredded. Since Oct. 11 I been trying to get this resolved and they haven't even told me the belt number I need to replace it. It was also shred because of improper installation (according to a mechanic friend). So 17 days later and actually talking to someone who knows what they are doing (gopowersports.com) and you can actually talk to them I figured out what I needed. They've told me they were going to reimburse me, they were going to make it right, They're sorry for all the headaches..... ALL JUST TALK, I haven't seen a thing. What a HUGE let down! Great before the SALE customer service.

September 25, 2023
Unprompted review
Tribalmotorsports logo

Reply from Tribalmotorsports

We are deeply sorry to hear about the challenges you've faced with your Trailmaster Cheetah 200x purchase. It's disheartening to learn that your experience hasn't met your expectations, and we sincerely apologize for any inconvenience this has caused you and your son.

We understand the importance of reliable and functional products, especially when it comes to recreational vehicles like ATVs. We are committed to resolving these issues and ensuring your satisfaction. Rest assured, we take your feedback seriously and are actively working to address the concerns you've raised.

We want to clarify that our support team has been proactive in assisting you throughout this process. We have records showing that we provided you all of the items you requested on October 26th, 2023. Our support team didn't hear back from you until 5 months later in which you thanked them for all of their support and then addressed that you are having a new issue with the vehicle not going forward. We promptly helped troubleshoot the issue, identified the need for a drive belt, and started providing you with options for a new drive belt. While a drive belt is considered a wear and tear item by Trailmaster and not covered under warranty, we offered to purchase it for you to expedite the resolution process. You replied with "I no longer need anything" and then around the same time left this review.

We understand that communication is key, and we apologize if there was any misunderstanding regarding our assistance. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience you've experienced. We are committed to earning back your trust and providing you with the quality service you deserve.

Rated 5 out of 5 stars

very impressed with service

very impressed with service, delivery and bike is awesome

October 3, 2023
Unprompted review
Tribalmotorsports logo

Reply from Tribalmotorsports

Hey Steven, thanks for the awesome feedback! We really appreciate it and if you need anything please let us know. Thank you for choosing us as your powersports provider

Rated 5 out of 5 stars

This place is legit

This place is legit. Shipping/receiving the kart was way fast. The customer support I received was top notch. Although, the issue couldn't entirely get resolved these guys exhausted all efforts in trying. I wouldn't hesitate in ordering again from Tribal MotorSports

-Adam

August 9, 2023
Unprompted review
Tribalmotorsports logo

Reply from Tribalmotorsports

We're thrilled to have you as a customer, Adam! We hope that you are enjoying your go-kart!

Rated 1 out of 5 stars

Would never do business again with this company again!

Shipping was a disaster, and they handled the response to it very poorly. Would not recommend nor would I place an order through this company again. Purchased the 4-seat blazer from them. The company response is funny and untrue, they were not helpful at all, when I called about this horrible shipping that ended in me having to go 45 minites away and pick it up myself from the freight company because they sent a box truck to deliver this huge item and the guy couldn't even get it off thier truck and had to go back. Told me they don't have the material to unload it. Moral of story, had to rent trailer and what not to pick up myself. Tribal Motorsports only wanted to pay for rental and nothing else, not even shipping charges for my inconvenience so yeah they stink....lost my business for sure!

April 9, 2022
Tribalmotorsports logo

Reply from Tribalmotorsports

Hello, and thank you for sharing this with us. We hope this message finds you well and we sincerely appreciate your business. However, we are sorry to hear that your experience with the shipping company was less than ideal. Being that we have little context to the situation we're unsure as to what the issue exactly was, but I can see that the vehicle was delivered in a timely manner. We do apologize that you had to go 45 minutes out of your way to meet with the delivery company. This is extremely unusual and not a typical delivery experience. It's saddening and quite surprising for us to see this feedback being that we paid for a rental trailer for you and your gas as you requested.

I can also see back on April 29th you reached out to our support team and they assisted you with a question you had the same day and then did not hear back from you. If for any reason you still need anything from our support team please don't hesitate to reach back out to them.

Please know that your feedback is important to us, and we are committed to making things right for you. Your satisfaction is our goal, and we appreciate the opportunity to make improvements based on your input.

Warm regards,
Tribal Motorsports

Rated 2 out of 5 stars

Missing parts and others

Update: I wasn’t able to get a replacement . I was however was about to get a refund of 200 for paying out of pocket to fix some of the issues, I received title, and one part. Still waiting for other parts

Missing parts, lights not working, missing bolts and screws, bad welding and some parts of kart is lifting up. Pros I will same fast shipping and email response . Hopefully my issue gets resolved

December 29, 2022
Rated 1 out of 5 stars

Rude Driver

I got a heavy 300 lbs atv delivered to the front of my yard. I asked the delivery guy to please put it in back or inside the house. The driver told me that he wont move it to the back and left. I now have an $1,500 ATV sitting in my driveway till tomorrow afternoon and hoping that it doesnt get stolen.
also the item came a few days late

December 29, 2021
Unprompted review
Rated 3 out of 5 stars

The bike showed up slightly damaged in…

The bike showed up slightly damaged in the crate. The shipping crate was ok but the bike came loose inside and had some dents on the tank and scratched on plastics. Also fork was slightly bent. Everything was still usable and bike went together ok and is working fine. Our son has enjoyed riding it so far.

July 6, 2021
Unprompted review
Rated 3 out of 5 stars

Items came quick

Items came quick! I did order a black four wheeler and it arrived red. Ordered a black pit bike and it came white. Crate that four wheeler arrived in was bent in that it dented in the fenders on the four wheeler.

July 4, 2021
Unprompted review
Rated 4 out of 5 stars

Would purchase again.

Delivery was fast and accurate. Atv was crated well. Easy to figure out installation. One issue with the handle bar bolt. It had something in the threads causing it to strip out. The gas cap had a scratch on it and the graphic was bubbled and scratched. I need to buy a new bolt and re tap the threads.

July 4, 2021
Unprompted review
Rated 5 out of 5 stars

Bought two 70cc dirt bikes

Bought two 70cc dirt bikes. They shipped fast. Upon inspection of opening boxes only damage was some paint rub off on the tank from the Handle bars on both bikes. Which I’m not concerned about cause the kids are going to do much worse. Went together smoothly. One bike ran prefect. The other I had to adjust card. On start up it revved full throttle non stop. Easy fix. Only had the bikes 24 hrs. All good after the carb issue. Kids love the bikes.

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

Lug nuts, ATV and Dune Buggy

I lost some lug nuts that were smaller than any local store had on hand and were metric. Tribal was able to order them for me quickly. They were very helpful. I also have bought 2 different vehicles from them. I now have an adult ATV and a Dune Buggy. Both are operating well. The Dune Buggy has been put to the test. I was missing some nuts and bolts for the Dune Buggy when it arrived but was able to pick up the parts easily from Home Depot to finish it.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great Minibike, horrible delivery!!

Tribalmotorsports was the best price around, their product was amazing and my stepson loves his minibike. I would recommend their products and costumer service, however, I HAD A HUGE ISSUE with the delivery company, who contacted me in regards to having someone at the home over the age of 18, NO PROBLEM!! When the delivery guy came to our townhome, he did not ask for ID to verify if the person signing was of age and he simply left the PALLET in my HOA parking lot with no assistance to move it onto my property. When questioned, he said it isn't my job to move it, just "drop it off". I will be contacting the delivery company to file a complaint for I did get a notice from my HOA about the PALLET taking up another residence Parking spot. Tribalsports however, has no control over this and I value their company and will continue to do business with them in the future. Thank you,

A Satisfied Customer!!

May 29, 2021
Unprompted review

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