Staff were polite and shipping was fast. The problem occurred when they shipped the item to me and listed it as a document. Well that wasn’t true and customs caught it. This made customs charge me $1... See more
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I'd not heard of Tribz before, so was a little hesitant placing an order. I however need not have worried - great value, quick dispatch & very responsive (Kavi). The router labelled as 'Pristine' look... See more
Company replied
Bought a router from them and couldn't get it to work being user error rather than the hardware. They had the router back and issued a full refund immediately upon receipt of return. Sometimes thin... See more
Fast delivery of our router, then when we needed help, Sam went above and beyond to assist us setting it up. His knowledge was first class and his ability to explain in layman’s terms was both inspi... See more
Company details
About tribz
Written by the company
looking for pocket friendly, planet positive purchases? at tribz, we've got you covered!
tribz - carefully curated collections for curiously conscious consumers, by a collective of eclectic, eccentric & always ethical entrepreneurs. sustainably stylish selections guaranteed to be planet positive & pocket friendly. everything from plant based supplements to pre-loved tech.
welcome to the tribe and thanks for your support! We really appreciate it!
Contact info
25 Dalmeyer Road, NW10 2XA, London, United Kingdom
- 02084599145
- hello@tribz.co.uk
- tribz.co.uk
4.3
Excellent
92 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Would Recommend.
Really happy with the router, internet is working perfectly. Really happy.
Would recommend.
June 4, 2024
Happy purchaser
Happy purchaser. Always helped me with any issues. Router works a charm in my properties and highly recommend this company
July 2, 2024
Unprompted review
Very good service and products
Very good, ordered a few routers now and had one problem and they sent a power cable out , perrfect
May 28, 2024
Tribz - Sam
Communication was great from start to finish..
Sam is a pleasure to talk to and helps you out step by step if you have any issues
100% I will use Tribz again when I require anything..
April 2, 2024
Nokia router 5g 3.2
Great customer service from two very knowledgeable guys fantastic deal on the Nokia 3.2 router quick delivery and product was as described. I now have 5g WiFi in the whole house runs like a dream . And knocks my old WiFi from sky out of the ball park. 😀 I can definitely recommend this company and will use again. One week on and with speeds over 700 could not ask for better
May 24, 2024
Unprompted review
Very nice service
Very nice service, the guys are very responsible and I got very good after sales communication with them.
April 3, 2024
The description was honest and very…
The description was honest and very accurate, it arrived on time and works the way described. In fact it works slightly better than expected. So i am very happy with my purchase.
March 21, 2024
I had issues with connectivity to a…
I had issues with connectivity to a router, Upon contacting customer support I returned and received a new router promptly. I had the same issue with this, issue I believe was nothing to do with faulty router or any negligence from company side. I got on a call with Sam and once we couldn't figure out the issue together he offered an upgraded router free of charge which again was promptly delivered and now all running correct. A great company to deal with. Issues happen that are no ones fault and the way these guys went above and beyond to remedy I would have no hesitation buying again, in fact they would be my go to.
April 5, 2024
Unprompted review
Can’t get into the router
Can’t get into the router. Did send email not had a response back. Let’s see if they respond.
March 21, 2024
Amended review
I posted an earlier, less than flattering, review when I was frustrated by the lack of response from Tribz, but once they picked up on my complaint, they acted very promptly to remedy matters. I'd be happy to deal with them again and I'd happily recommend them.
John
April 9, 2024
Unprompted review
Great
Good, friendly service. Part of the order was forgotten, but after contacting support was immediately rectified.
March 12, 2024
As promised and rapid delivery.
March 13, 2024
Tribz provide a first class service
Fast delivery of our router, then when we needed help, Sam went above and beyond to assist us setting it up. His knowledge was first class and his ability to explain in layman’s terms was both inspiring and informative. We then had issues with the original router and on calling Tribz they sent a replacement within 24 hours.
Would highly recommend Tribz and they will definitely be our go to company for any future needs. Cannot say how impressed we were with Sam and the service provided by Tribz.
February 29, 2024
WiFi device didn't work
WiFi device didn't work. Initially, company helpful but failed to resolve problem- and all went quiet. Finally, received refund but disappointing customer service.
January 2, 2024
5G Router faulty after 9 months, no support from Tribz
Order 8367111 on 18th May 2023 - Ordered a Nokia Fastmile 5G router, arrived promptly, great. Until it recently stopped working that is, and contacted the Tribz support email address.
No response at all.
Beware, this retailer only provides 6 months warranty on these used tech goods and seems like they are not in the slightest interested if/when after 9 months it spontaneously ceases to function.
Not exactly the "planet positive choice" that it states on the provided setup documentation, as the unit is now useless e-waste.
Not only that, but this model was end-of-life before Tribz re-sold it (Nokia no longer supports this Fastmile gateway, it's obsolete and the last firmware update was released in October 2022).
February 27, 2024
Unprompted review
Reply from tribz
Hi Mark,
First off, pls accept our sincere apologies for the late response to your initial email. We are a small collective, committed to serving our customers and on occasion, something slips through the net… We will strive to do better in future.
As you noted, the unit served you well and something has gone wrong after 9 months. We are keen to avoid anything ending up in landfill and would need to figure out what went wrong, and explore options. I understand that someone from our tech tribe reached out to help troubleshoot the issue but you weren’t open to that option.
I understand the unit is outside of the warranty period and I am happy to discuss other options. We would need to diagnose the problem before we can offer a solution. Pls let us know if you’d like that.
Warm regards,
Kavi, customer service tribe
Excellent after care service
Prompt delivery and excellent help in setting up G5 router. Highly recommend this retailer.
December 28, 2023
Reply from tribz
Thanks for the recommendation and for opting to make a planet positive purchase! together we can make a difference!
What they say about Tribz.co.uk is true ;)
My name is Catalin and recently crossed roads with the Tribz. guys...Never in my life i had a better custumer service,the amount of patience and wilingness towards customer satisfaction is out of this world.Without going into details,Sam,the best human being i've met in a long time,did everything possible to change the outcome of my problem,sparing no effort,doing far more than he should've and he's assistance streched over couple of months.I mean,who does that nowadays?LEGENDS...If this guys have something that you need,GO FOR IT,you will NOT regret it.I cant thank you enough Sam,you're a great man,you give us hope about humanity.
December 15, 2023
Unprompted review
Reply from tribz
truly humbled by this awesome review Catalin! Much appreciated. Thanks for choosing to shop with us and i'll be sure to share this with Sam - glad he was able to restore your faith in humanity!!! ;)
Kavi was very helpful and advised a…
Kavi was very helpful and advised a lot. It was a shame the product wasn’t for us but Tribz were brilliant. Highly recommend.
February 16, 2024
Unprompted review
Reply from tribz
Hi Mitchell! Sorry to hear it wasn't for you on this occasion. Thanks for giving us a try though! and hoping we can better serve you future!
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