The product itself is great. It came very quickly and was packaged very securely. Once I received it and was told that I was on a subscription plan and it would renew in July at a much higher amount... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed my order late on 4/23 and was approved 4/24. Said my medication was being processed at the pharmacy. Mind you I was with a different company before them, but they didn’t offer Tirzepatide, so... See more
Company replied
I dealt with a young woman who worked hard to get me some discounts. This is the first person to help with this and I hope others follow her lead, we live in expensive times and that help is appreciat... See more
Company replied
Update: they addressed my concerns and took care to make sure I was satisfied! Thank you, TrimRx!
Company replied
Company details
About TrimRx
Written by the company
|
|
TrimRx provides medically-supervised weight loss treatment using FDA-registered GLP-1 medications like Semaglutide and Tirzepatide. Whether you're starting your weight loss journey or seeking more effective solutions than traditional diets, our board-certified physicians create personalized programs tailored to your metabolism, health goals, and lifestyle needs. Our comprehensive approach combines proven weight loss medications with ongoing clinical support. Licensed medical providers develop customized treatment plans while our dedicated healthcare team remains available 24/7 for questions and guidance throughout your transformation. Beyond a weight loss clinic, TrimRx functions as your dedicated wellness partner, delivering pharmaceutical-grade medications, expert medical supervision, and concierge-level care to help you achieve sustainable weight management and improved health outcomes. Need more info? Call us at +1 888-896-1612 |
Guaranteed Results in 90 Days or your Money Back
We want you to feel confident trying TrimRx risk-free!
At TrimRx, we stand behind the effectiveness of our clinically proven weight loss program. That’s why we proudly offer a 3-Month Results Guarantee for new patients.
If you consistently follow your TrimRx treatment plan, including taking your prescribed medication and completing monthly check-ins for three consecutive months and you are not satisfied with your progress, you may be eligible for a 100% refund of your medication costs.
For more information email us at: guarantee@trimrx.com
Contact info
United States
- 8888961612
- hello@trimrx.com
- trimrx.com
3.2
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammed by TrimRx
Do NOT use @TrimRx They are a scam and will continue to bill you even when you cancel. They also sent me the wrong dosage and when I said something, they did not care. I asked for a refund and said they would and a day later they sent me a message saying, we don't do refunds.
When I pushed about the fact they sent me 2x what my dosage should be without advising me...she said that was my fault for not calling. All the while I...I had called, emailed, and sent texts before the shipment shipped and never received any response. I filled a report with the BBB and informed the customer service agent, Tish and she told me to go ahead. Their BBB page has been shutdown for investigation due to so many billing, customer service, and not canceling accounts when you contact them. You can still file the complaint! UPDATE… I just got scammed out of another $199.91 from them! Someone called me from this number and sent me an email from their email telling me they were going to process a refund while I was on the phone and they literally charged my account….Again! Thank goodness my bank stopped it and I was able to file a dispute to get the money refunded! So they’ve either been hacked or they’ve sold our information. Please, please look at your accounts to make sure you don’t fall for this!
May 8, 2026
Unprompted review
Reply from TrimRx
Amy, thank you for sharing your feedback. We understand your concerns regarding billing activity, dosage questions, cancellation requests, and communication with support.
Prescription treatment plans, dosage instructions, billing reviews, and refund eligibility may require coordination between the provider, pharmacy, and billing teams depending on the status of the order and account activity. Because this is a public platform, we’re unable to review or verify account-specific details, billing activity, or communications associated with your account here.
We take concerns related to account security and billing activity seriously and would appreciate the opportunity to review your account directly. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further investigate and assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
Update
Update: they addressed my concerns and took care to make sure I was satisfied! Thank you, TrimRx!
April 24, 2026
Unprompted review
Reply from TrimRx
Hi Allyson,
Thank you for taking the time to share this update! We’re so glad to hear your concerns were addressed and that our team was able to help make things right for you. We truly appreciate your patience, support, and feedback!
— TrimRx Team 💙
Getting in touch with someone about…
Getting in touch with someone about your prescription is practically impossible. You have to wait when you call the customer service line for over an hour and then once you reach someone the call gets disconnected. I had to email multiple times asking for a response and I never received the medication despite the fact that they charged me for it.
May 3, 2026
Unprompted review
Reply from TrimRx
Hi,
We’re very sorry to hear about your experience and understand how frustrating difficulties with communication and order concerns can be. This is not the level of service we strive to provide.
Because this is a public platform, we’re limited in accessing account-specific details here. Please reach out to us through your patient portal or at hello@trimrx.com so our team can review your account and further assist you.
— TrimRx Team 💙
Disappointed in customer service
The product itself is great. It came very quickly and was packaged very securely. Once I received it and was told that I was on a subscription plan and it would renew in July at a much higher amount, I've tried to contact customer service. They will not respond.
May 5, 2026
Unprompted review
Reply from TrimRx
Hi LaVonda,
We’re sorry to hear about your experience and understand your frustration regarding communication and subscription concerns. We’re glad to hear your order arrived quickly and securely, but this is not the level of support we aim to provide.
Because this is a public platform, we’re limited in accessing account-specific details here. Please reach out to us through your patient portal or at hello@trimrx.com so our team can review your account and further assist you.
— TrimRx Team 💙
Impossible to Cancel Subscription
Their customer support is completely unresponsive, making it impossible to cancel your subscription. I’ve been reaching out to them for almost 3.5 weeks via email and phone—since there is no way to cancel your subscription on their website, and I have not heard back at all. It got so bad that I had to file a complaint with the BBB. Of course, the business managed to find time to respond to that since it was public, and yet, I haven’t received a single response to my emails and my subscription is still active.
May 8, 2026
Unprompted review
Reply from TrimRx
Rachel, thank you for sharing your feedback. We understand your concerns regarding communication delays and the status of your subscription cancellation request.
Subscription, cancellation, and account updates may require review by the appropriate support and billing teams depending on the current status of the account and any active orders associated with it. Because this is a public platform, we’re unable to review account-specific details or provide updates regarding your subscription here.
We would appreciate the opportunity to review your account and provide additional clarification regarding the status of your cancellation request. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
Cheaper than Henry Meds and the…
Cheaper than Henry Meds and the tirzepatide is the same.
May 8, 2026
Reply from TrimRx
Thanks so much for your review, Jorge! We really appreciate your feedback and are glad to hear you’re happy with the value and experience. Your support means a lot!
I was driving 40 minutes to a local…
I was driving 40 minutes to a local clinic before. This is way less annoying and the price made more sense for me.
May 8, 2026
Reply from TrimRx
Hi Marina,
Thank you for sharing your experience! We’re so happy to hear the process has been more convenient and a better fit for you. We appreciate your support and feedback!
— TrimRx Team 💙
9 pounds down since I started.
May 8, 2026
Reply from TrimRx
Hi Paul,
Thank you for sharing your progress! We’re so happy to hear about your experience and appreciate you taking the time to leave a review. Keep up the great work!
— TrimRx Team 💙
I have called 4 times trying to speak…
I have called 4 times trying to speak with someone about canceling my order before it ships, and I still have not received any help. The order is still sitting at the pharmacy, and I no longer want it. I have left 2 voicemails, sent multiple messages through the communication tab in the portal, and sent 2 emails with no response all day. It should not be this difficult to get in contact with someone regarding an order cancellation.
May 8, 2026
Unprompted review
Reply from TrimRx
Hi Jasmine, thank you for sharing this. We understand how frustrating it is when you’re trying to cancel and can’t get a timely response.
We’d like to help get this reviewed before the order moves forward. Please continue reaching out through your client portal so our team can locate your request and assist you directly.
Thank you for your patience.
AVOID, AVOID, AVOID
I was excited to try this GPL-1 because of the added B12 compound but should have definitely researched the reviews about the horrible customer service. I purchased and received the first shipment but canceled after I was directed to take 15mg weekly for 4 weeks however only 15mg vial was received so either they prescribed me the wrong dosage (which had I not questioned it and just took it only God knows how that could've turned out being as though this is not an FDA-approved product) or they charged me for product they failed to fully send. Either way after 48hrs of using the chat message with no response I decided to cancel. Well no surprise they are quick to take your money but will stall and give you the runaround to cancel. It literally took two emails and 10 calls into customer service before the call was no longer disconnected after receiving an automotive message that customer service was busy with other calls and wouldnt be available. On the 10th call I was determined to wait however long it took and after 15 minutes on hold (which again it will not give you the option to wait unless you make several calls back to back) I was able to get the subscription cancelled. Absolutely think I’ll follow up this review with a formal complaint to BBB because their actions are definitely giving sketchy.
May 6, 2026
Unprompted review
Reply from TrimRx
Caprice, thank you for sharing your feedback. We understand your concerns regarding dosage expectations, treatment details, and communication during the cancellation process.
Treatment plans, dosing instructions, and medication quantities may vary depending on the provider’s prescribed protocol, concentration, and treatment stage. Because this is a public platform, we’re unable to review account-specific prescription details or discuss medical information here.
We would appreciate the opportunity to review your account, including the prescription provided, shipment details, and cancellation status, to ensure your concerns are properly reviewed. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
I ordered the GLP-1 medication and…
I ordered the GLP-1 medication and three other prescriptions were added to my order. I finally talked to someone at Trimrx and I told them I did not authourize those medications. They said they would refund me the money and ship the GLP-1. It's been over a week and still nothing. Do not purchase anything from Trimrx, it's a major scam.
April 27, 2026
Unprompted review
Reply from TrimRx
Sal, thank you for sharing your feedback. We understand your concerns regarding the additional products associated with your order and the status of the refund and shipment review discussed with our team.
Treatment plans and add-on options may vary depending on the selections completed during enrollment and provider review. Because this is a public platform, we’re unable to review account-specific order, billing, or prescription details here.
We would appreciate the opportunity to review your account, confirm the current status of any pending refund or shipment review, and provide additional clarification regarding your order. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
GPL1 works well
May 8, 2026
Reply from TrimRx
Evan, thank you for your feedback! We’re glad to hear you’ve had a positive experience and that everything has been working well for you. We appreciate you sharing this with us.
— TrimRx Team 💙
Their customer service is horrible
UPDATE - Wow I wish they responded to their portal and emails as quickly as they respond to these reviews. I wish I could just reply to their response. so that leaves me back with the choices that I have already done - email, portal, etc. TRIM RX - PLEASE READ THE PORTAL COMMUNICATIONS!!! You should be able to look me up by my name in your system....so quit telling me that you cannot do anything. Take the initative and respond.
Still Frustrated.........
Their customer service is horrible! I signed up for 12 month plan and did not realize they were charging the full 12 months at once, as they advertise it as monthly amounts. I called immediately and spoke to customer service and they said that 3 months of medication was already in process and that they would credit back 9 months worth. That was on 4/22. I have called, asked for a call back, left a VM, messaged on their portal - no return calls. I have to sit on hold forever to talk to someone. Called today to check on credit and was told it was in the Billing Dept. it has been 16 days and no refund. I did receive the 3 months of medication. Not sure I want to continue with them since customer service is not important to them at all. I asked for a supervisor and Helen told me it would not help and said goodbye and hung up!. WOW! DO NOT RECOMMEND THIS COMPANY!!!
April 20, 2026
Unprompted review
Reply from TrimRx
Janelle, we’re sorry to hear about your experience and understand your concerns regarding billing, refund timing, and communication with our support team.
Our longer-term programs are billed upfront at enrollment, while medication is typically fulfilled in stages to allow providers to periodically review patient progress and treatment response before future shipments are processed. Because this is a public platform, we’re unable to review account-specific billing or refund details here.
We would appreciate the opportunity to review the current status of your billing review and provide additional clarification regarding your account. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
Awful customer service
Awful customer service. No one calls back or responds via chat
May 8, 2026
Unprompted review
Reply from TrimRx
Hi Rachel, thank you for sharing your feedback. We understand how frustrating delays in communication can be and appreciate you bringing this to our attention.
Our team is continuing to work through patient inquiries, and we appreciate your patience.
Package was cold when it arrived and…
Package was cold when it arrived and everything was labeled clearly.
May 7, 2026
Reply from TrimRx
Hi Richard,
Thank you for your feedback! We’re happy to hear your package arrived cold and clearly labeled. We appreciate you taking the time to share your experience!
— TrimRx Team 💙
Reply from TrimRx
Hi Julie,
Thank you for sharing your experience! We’re so glad to hear the process felt easy from start to finish. We appreciate your support!
— TrimRx Team 💙
Didn't Inform me my glp1 would be mixed…
Didn't Inform me my glp1 would be mixed with b12. Can't seem to get it resolved. My meds hadn't been shipped when I contacted them. Absolutely terrible customer service. I was told compounded trizepatide. It should be stated if/what vitamins are going to be added. If it were b6, I wouldn't be as concerned but b12 has shown to create impurities. Ive also tried canceling my account and I cant seem to do that either. Their every day monthly price is 399. You can get a zepbound savings card discount for 499 of the real name brand. Seems like a ripoff.
Hard to "continue" working with your support team when they never answer and if they do are ruse and unhelpful. Ill be sure to warn others of this terrible company.
May 7, 2026
Unprompted review
Reply from TrimRx
Hi Kathy, thank you for sharing your feedback. We understand your concerns regarding formulation details and communication, and we appreciate you bringing this forward.
Medication formulations can vary depending on provider and pharmacy protocols, and we encourage you to continue working with our support team so your questions and account concerns can be reviewed directly.
Thank you again for your feedback.
Ordered my medication
Ordered my medication. They took my money. Tried to contact them through email and phone. No response at all. No news on when I will receive my medication. Not a good way to start with a new customer. Do better Trim RX
May 8, 2026
Unprompted review
Reply from TrimRx
Debra, thank you for sharing your feedback. We understand your concerns regarding communication and the lack of updates related to your order status and shipment timeline.
Prescription processing and shipment timing may vary depending on provider review, pharmacy coordination, and order volume. Because this is a public platform, we’re unable to review account-specific order details here.
We would appreciate the opportunity to review your account and provide additional clarification regarding the status of your medication order. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
My refill shipped without me having to…
My refill shipped without me having to chase anyone.
May 8, 2026
Unprompted review
Reply from TrimRx
Alexander, thank you for your feedback! We’re glad to hear your refill process was smooth and hassle-free. Providing a reliable experience is very important to us.
— TrimRx Team 💙
Customer service answered my dosage…
Customer service answered my dosage question without making me wait days.
May 8, 2026
Reply from TrimRx
Kenneth, thank you for your feedback! We’re glad to hear your question was answered quickly and that you received timely support from our team. We appreciate you sharing your experience with us.
— TrimRx Team 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.