Trinity Financial Reviews 872

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making complex processes feel stress-free. People frequently highlight the exceptional customer service, noting the personalized and understanding approach they received. The service provided is often described as outstanding, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, even for those with complicated situations or who are first-time buyers.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Response time

Reviewers consistently mention positive feedback about response times. Customers frequently highlight the... See more

User experience

Consumers consistently report a positive user experience, highlighting the clear explanations and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As FTB the whole house buying process is quite daunting, however the team at Trinity (Luisa + Daniel) made it as stress free as possible. Always happy to talk me through what was needed and why, and m... See more

Company replied

Rated 5 out of 5 stars

I’ve had the smoothest mortgage process all thanks to Joshua! From start to finish, he made everything feel so simple and stress-free. He was always clear, professional, and quick to answer any questi... See more

Company replied

Rated 5 out of 5 stars

I quite literally found Trinity Financial by doing a google search and it has by far been the smoothest mortgage advisory experience I've had till date. Tyler took the time to not only understand my c... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Situated on Upper Street in Islington, Trinity Financial provide financial advice tailored to your needs. You will benefit from our expert knowledge and professional service whether you are a first-time buyer, a professional buy-to-let investor looking to build a property portfolio, or seeking funds for a multi-million pound property. You can be assured that, with our wealth of experience, your mortgage application will be in safe hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

872 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

fast and efficient

David was excellent in arranging my remortgage. He did thorough research and submitted my application whilst he was on annual leave so that I did not miss out on the lower rate. I have used him previously and will use him again.

July 3, 2023
Unprompted review
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Reply from Trinity Financial

Hi Jai, thank you for the great review. We understand the rate changes are causing real issues and we want to help our clients get the best possible deals. Kind regards, Trinity Financial

Rated 5 out of 5 stars

Very patient and excellent service

David, our adviser has had so much patience with us, as we have had various options that we have had to investigate. He has also managed to express the urgency needed during this time, when mortgage rates are changing daily, without giving us a sense of panic. This is a remortgage for us and we used Trinity this time because of the excellent service provided when we purchased our property. I am pleased to say the standards haven't slipped at all, even though the market is extremely tough at the moment.

June 28, 2023
Unprompted review
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Reply from Trinity Financial

Hi Frazer, thank you for David's great feedback. It has been a challenging period in the market but we do everything possible to provide a five-star service. Best wishes, the Trinity Financial team

Rated 5 out of 5 stars

Incredible

Richard went above and beyond for me during the mortgage application process. It was a very turbulent week when interest rates were changing, and he managed to work a miracle to get my mortgage offer through. I can't thank him enough.

May 31, 2023
Unprompted review
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Reply from Trinity Financial

Hi Megan, thank you for Richard's feedback. It is great to read. Best wishes, the Trinity Financial team

Rated 5 out of 5 stars

Luisa dealt with my case

Luisa dealt with my case, very well, quick and responsive, cannot recommend Luisa and Trinity Financial highly enough

June 23, 2023
Unprompted review
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Reply from Trinity Financial

Hi RK, thank you for Luisa's five-star review. We really appreciate the feedback. Best wishes, the Trinity Financial team

Rated 5 out of 5 stars

Really good service

Really good service, everything went smoothly and as stress free as possible with the mortgage process. Luisa was a great help, would highly recommend.

June 7, 2023
Unprompted review
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Reply from Trinity Financial

Thank you very much for Luisa's great review!

Rated 5 out of 5 stars

Excellent service, Luisa is the best!

I have nothing but praise for Luisa Ciccarelli and Trinity Financial - from start to finish my experience went smoothly, and as a first time buyer I felt completely confident I was in good hands. Highly recommended!

May 25, 2023
Unprompted review
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Reply from Trinity Financial

Thank you very much for taking the time to leave your five star review. We are glad you're happy with our service. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Excellent and fantastic as always

Excellent and fantastic services from Jed and the team, as always.

May 12, 2023
Unprompted review
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Reply from Trinity Financial

Hi Phil, thank you for taking the time to leave us a great review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Fantastic service received from Jatin…

Fantastic service received from Jatin Shah and Correll Bynoe, I have previously worked with them both on my first purchase, then mortgage renewal and now for the third time when purchasing my next home, they have been absolutely awesome and couldn't thank them enough.
They are absolute gems and a true asset to Trinity Financial. I have also recommended them to friends and family.

May 12, 2023
Unprompted review
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Reply from Trinity Financial

Hi Poonam, thank you very much for leaving us a five star review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Went above and beyond

I stumbled across Trinity Financial in the early hours one morning whilst looking online to work out the best way to finance the purchase of our dream home.

Slightly sceptical, I had a call with Jeanne and have never looked back ever since. I can't recommend them enough, especially Jeanne.

Over 18 months, there have been probate dramas, the dream house falling through, interest rates going up, further mortgage applications and stresses but throughout, Jeanne has been on hand to support, advise and guide us. She has gone above and beyond many times and we are truly grateful to her.

We got a better dream home in the end but if we hadn't have had Trinity Financial and Jeanne throughout that time, I am not sure we would have achieved it. Thank you.

March 1, 2023
Unprompted review
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Reply from Trinity Financial

Hi Martin, it is great to hear that you found us online and we helped you get your dream home. Thank you for using our services. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Great Experience, definitely recommend!

I couldn’t have done this process without the help and support of Luisa at Trinity Financial. She was very understanding with my lack of knowledge and as a first time buyer she made this stressful part of buying a flat a whole lot easier. Couldn’t recommend enough!!

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and informative

Really fast, informative and useful advice and mortgage offer arranged by Richard that suited my requirements. I was very grateful for the support. Fully recommend.

May 3, 2023
Unprompted review
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Reply from Trinity Financial

Hi Douglas, thank you for taking the time to leave such a great review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Great work from Trinity

David at Trinity has been wonderful in helping me twice now with my mortgage. He was happy to take my calls and answer any questions that I had. He is super organised and already has a date in the diary in good time before my mortgage renewal. Well done to David and the Team at Trinity.
Cathy

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Jeanne and Correll oustanding

Jeanne and Correll did a great job guiding and updating me with regard to my mortgage renewal. We are now locked in with the best rate the market has offered in the past weeks/months due to a constant tracking of market movements. In challenging times you want to work with the A-Team and Jeanne and Correll are exactly that.

May 1, 2023
Unprompted review
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Reply from Trinity Financial

Hi Karsten, it is great to hear you are so happy with the service you recieved and Jeanne and Correll were so efficient. Thank you for taking the time to leave us such a positive review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Brilliant service from David Sanders!

I viewed a house on the weekend, i loved it but there were other buyers interested, I was not in the best position as I did not have a mortgage in principle but the other buyers did, so I needed to do something fast, and I felt slightly anxious. I contacted David from trinity financial Monday morning when the office opened and explained the situation.

He was very helpful, friendly, and assuring and I felt confident with his expertise. He didn’t mess about he was extremely quick in asking for all the details he needed and was happy to explain any questions I had. Within a couple of hours we had exchanged a lot of documents and he had already given me the quote with a mortgage product I was happy with, and got me my mortgage principle on that day!

Throughout the rest of the week he was on it, he would call or email me each day when convenient for me, and was always waiting for a response from me, as soon as I gave him the next details he needed he would always do what he needs to do fast and then follow up with another call. I was never left in the dark. And on the Friday my mortgage has been accepted!! It took him 5 days when I first contacted him as a slightly anxious first time buyer with no mortgage in principle to getting a mortgage offer and acceptance!

And he is still there to help after this process, I am a first time buyer so I have a lot of questions, and any time I need his help he is quick to pick up the phone or email back swiftly and answer anything with a calm and easy to understand way, (even if I think the question is a bit silly).

Couldn’t of asked for a better Financial advisor, I am forever grateful for him helping me get my dream home, thank you

May 1, 2023
Unprompted review
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Reply from Trinity Financial

Thank you very much for David's glowing review. We really appreciate it. We hope you will be in your new home soon! Kind regards, Trinity Financial

Rated 5 out of 5 stars

Highly recommend Jay Hathi and his…

Highly recommend Jay Hathi and his team. They helped secure a good deal 5 years ago. When the renewal came up recently, we trusted them again to help us re-mortgage. Despite the turbulent times with high interest rates Jay and the team helped secure the best deal going. Saved us a fortune. I have also recommended Jay and his team to friends, and they have also been very impressed with the professionalism and results.

November 1, 2022
Unprompted review
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Reply from Trinity Financial

Hi David, thank you very much for Jay's great review. Kind regards, Trinity Financial

Rated 5 out of 5 stars

Amazing service from Jatin

We have used Jatin on 3 separate occasions now. He is just excellent! Finds you deals that you simply could never find yourself. Even when things look difficult, he finds a way to make things work.

We have recommended him to all our friends and they are all very happy too!

Very very pleased with the service and will be returning customers for the foreseeable future!

April 14, 2023
Unprompted review
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Reply from Trinity Financial

Hi Sandra, thank you very much for Jatin's five star review. And thanks for continuing to use our services! Kind regards, Trinity Financial

Rated 5 out of 5 stars

Stella service from Trinity Financial

I worked with Alec who guided me through a particularly difficult time in the mortgage market following the mini budget in Autumn 2022. In what was a very stressful time Alec was calm and measured, explained everything to me clearly, and came up with some creative solutions for my particular circumstances. Throughout what was a very turbulent time Alec remained flexible with his approach to work to get me the best deal possible during the time leading up to my fixed deal ending. Everything got sorted without hitch and I'm very grateful for Alec's support. Excellent service from Trinity Financial and the only brokers I will go to from now on.

April 28, 2023
Unprompted review
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Reply from Trinity Financial

Hi Helen, thank you very much for Alec's great review! He was happy to help. Kind regards, Trinity Financial

Rated 5 out of 5 stars

I would highly recommend

Jed and Maddison and all at Trinity Financial are fantastic. They’re available, nimble and always helpful. I would highly recommend for any (re)mortgage application process.

April 26, 2023
Unprompted review
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Reply from Trinity Financial

Hi Ollie, thank you very much for Jed and Maddison's great review! Kind regards, Trinity Financial

Rated 5 out of 5 stars

Results: Calm, Informative, Not Pressured, Unrelenting to Opportunity

I've not been asked to write a review, but the high level of service with results compels me to do so. Richard Forgione and the Trinity team took on a challenging task - where others were not successful - and arranged finance with a Main Street bank. Richard took the time to explain options and then just kept working the challenge. He found options, and in that process would say "let me keep working this and I will see if I can get a better arrangement figured" and he did, despite being very busy.

It was not contact every day, and we did not need contact every day, what we found was that he was maintaining contact with other institutions (banks and private lenders) when appropriate and making immediate contact with us when an opportunity was available and further specific information required.

Richard's approach has always been calm, informative, not pressured and, as evident by the results, unrelenting to opportunities and market status. Thanks Richard, my wife and I are much appreciative of your valuable time. Geoff

April 22, 2023
Unprompted review
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Reply from Trinity Financial

Hi Geoff, thank you very much for taking the time to write such a great review. Richard was happy to help. Kind regards, Trinity Financial

Rated 5 out of 5 stars

Excellent service from Trinity Financial

David and Luisa at Trinity Financial were friendly, helpful and offered excellent advice at every turn. As first-time buyers, David's knowledge and advice was invaluable. David was supportive throughout the process to help us get a mortgage offer, even when we had difficulties finding a home (through no fault of Trinity Financial). We would highly recommend the company to anyone seeking a mortgage advisor.

April 2, 2023
Unprompted review
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Reply from Trinity Financial

Hi Milo, thank you very much for recommending us and writing such a glowing review. We really appreciate it. Kind regards, Trinity Financial

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