Trip Reviews 

I booked flight tickets through Trip.ae on 10.05.2022, which were later canceled by the airline. I requested a full refund, and Trip.ae marked it as paid 2 years later on 01.03.2024. However, the credit card I used was canceled in 2023. My bank confirmed no refund was received and asked for the refund bank remittance details from Trip.ae to verify the transfer. Despite multiple requests from Trip.ae agents for the bank remittance or to complete the refund transfer on my new bank account, the issue remains unresolved

Worst experience with them. Please avoid booking with them. Got two flights cancelled from each side of connecting ticket without getting any notifications or email. Customer service will keep you waiting for long time. My issue is still not resolved, will post an update.

I will give 1 start to every company that it is making difficult to speak with humans.
I paid 750€ for a flight, If you want to change the flight there are no discounts and in most cases more expensive than normal flights. So basically if you booked a flight and have no insurance, forget about it, go find a new one.

Tickets prices through this agent is too good to be true. For example, business class round trip on the airline website cost 5000 euro while trip.ae is selling the same ticket for 1000 euro. Never fall in the trap.

My son booked a flight for him, his wife & infant son. Due to an unexpected, urgent work issue he needed to cancel. He called their customer service help line. Was initially told he would be refunded with a $70 penalty per adult being applied - a reasonable and acceptable solution. After being put on hold again the agent came back and now said no refund would be given. When asked why he gave a complicated answer saying this was due to taxes and fees or something. Totally unacceptable. He e mailed their customer service team also but never got an answer. The airline involved confirmed they would certainly give a refund in this case but could not deal with him direct as booking was through Trip. Dreadful customer service. Have never experienced an issue such as this with other travel agents. Would never use this company again.

Worst experience with them. Please avoid booking with them. Got two flights cancelled from each side of connecting ticket without getting any notifications or email. Customer service will keep you waiting for long time. My issue is still not resolved, will post an update.

Beware of Trip.com: A Warning Against Their Deceptive Practices (Booking ID - 31111581325, 31111467789).

As a dissatisfied customer of Trip.com, I feel compelled to share my unfortunate experience with their service, which ultimately resulted in me feeling scammed and mistreated.

I recently booked a return ticket for three passengers through their platform, with the departure scheduled for April 9th and return on April 16th. However, upon receiving the email confirmation, I was shocked to discover that the departure date was listed as April 11th, not the date I had initially selected. Naturally, I attempted to rectify this error by accessing the date change feature within the app. However, what followed was a series of alarming events that left me deeply disillusioned with Trip.com.

Upon initiating the date change process, I was blindsided by an abrupt notification indicating that my ticket had been cancelled and that I needed to rebook. This sudden cancellation, apparently due to a glitch in their system, forced me to make another payment within a mere five minutes. It was evident that the fault lay squarely with Trip.com's flawed system, yet they adamantly refused to acknowledge their mistake.

Attempting to seek resolution, I navigated the labyrinth of their customer service channels, only to encounter further frustration and disappointment. Getting through to a representative proved to be a Herculean task, and when I finally did, I was met with nothing but hostility and blame-shifting. Instead of displaying any semblance of empathy or accountability, the customer care team callously dismissed my grievances, insisting that I was at fault and therefore ineligible for a refund.

This egregious mishandling of the situation is indicative of Trip.com's deceitful practices and utter disregard for customer satisfaction. By charging me twice for a single ticket due to their own system error and then refusing to rectify the situation, they have demonstrated a blatant disregard for ethical business conduct.

In light of my harrowing experience, I implore prospective travelers to exercise caution when considering Trip.com for their booking needs. Entrusting them with your hard-earned money is akin to playing a game of Russian roulette with your finances. Their reprehensible treatment of customers, coupled with their refusal to take responsibility for their errors, is nothing short of appalling.

As for myself, I am resolved to pursue legal recourse against Trip.com in order to seek redress for the injustices I have endured. It is my sincere hope that by sharing my story, others will be spared from falling victim to their predatory tactics. In conclusion, I urge consumers to heed my warning and boycott Trip.com – a company that prioritizes profit over principles and customer satisfaction.

Scam company don’t book with them

TRIP.AE is a scam! No customer service. they even lie about flights, do not want to help at all. Never book with them, I will not book again. Looking how to file a law suit. they should be closed as a company. Shameful!!!

Do not Ever Book a flight with them!

I've booked a flexible ticket and when I wanted to change my reservation, they told me that they will charge me extra $160!!!! And when I told them that I had already booked flexible tickets they said it's not what you think. I can't believe this is even a professional company!

very bad customer service , i bouth a ticket and in less than 1 hour i canceled they deducted like 134$ as charge , its not reasonable at all , the person on chat was replying in 10 minutes for every question , so bad

Scam Site , please never ever use this . please .

they don't state explicitly if a transit country needs a transit visa, they only show that in the flight detail after the payment. if they have that info, they should show this explicitly before the purchase

Guys,

I LOST MY MONEY AND THEY WILL MAKE YOUR LIFE HELL FOR CANCELLING THE TICKET AND AIRLINE WILL TELL THAT CONTACT TRIP.AE AND THEY WILL CHARGE YOU EXTRA FOR CANCELLATION.

Please DONT BOOK WITH THIS PLATFORM AS THEY ARE BOGUS AND NEVER BE SUPPORTIVE AND VERY ARRIOGANT CUSTOMER SUPPORT CHAT AND THEY DISCONNECT THE CHAT IF YOU SHOW YOUR ANGER WITH THEM

Order number: MOOTCO

Booked a flight a few months prior to travel. One month before flying, they cancelled my booking for unknown reason and confirmed in writing via email that I will get my full refund 10-15 business days post cancelation. 2 months passed and still not refund. Agents are useless and they throw stuff like "I can imagine how concerning it must be for you. I assure you i am working on this. I will do my best to resolve this s soon as possible." Nothing gets done and I'm still waiting for my refund. NEVER BOOK FROM THIS WEBSITE OR ITS AFFILIATES!!!

0.0AED charge for credit card , NOT
I booked a flight, punched in my credit card details, and it said 0.0 AED credit card fee. Then I pay and they throw on 33AED in credit card fee. I complain through the customer chat, who tells me to check my confirmation email (yes I can see the fee has been added, but I shuould have been told in advance, and I was told 0.0 in advance). Also, he said its something that the credit card company charge me for, which is not true. Then eventually he just closed the chat.

Booked a flight with TRIP (not trip.com), an affiliate of gotogate, both belonging to ETRAVELI from Sweden and received a confirmation mail that did not contain the ticket numbers, only booking references. At the airport I was asked for ticket numbers which I did not have -refused check in and missed the flight
Repeatedly talked to them, they insist they send the ticket number in the confirmation email and refuse to acknowledge the email I sent back to them to prove that ticket numbers were in fact not available. Obviously the would not refund me. TOTAL SCAM, BEWARE! Booking made through skyscanner.com

Avoid using this website, they have a worst customer experience ever. I have a voucher to use, I tried to use it and spoke to more than 20 agents, they leave you on hold for for around an hour and at the end they reply that there are no flights on the selected date although I can find more than 35 flights on their website. They don’t want to work. Avoid avoid avoid

Literally, the worst possible customer service with no call center. I want to rebook my flight and they literally told me that I cannot.

I am writing this as I am frustrated and angry, I had a reservation and we had to change our booking for one of the tickets. First, they don’t have any call center, only live chat. The agent (Ahmed) whom I was typing to was unprofessional and did not give me the chance to get my message through. He was trying to force me to upgrade to first class while it was not needed and lied saying that was the only way. I spoke to the airline directly and they do have economy seats, but if I had made the change through the airlines directly it would cost me a lot (basically the price of new ticket), so they advised me to contact my agent (trip.ae) so that I could get better prices, which was not the case and yet again tried forcing me to switch to first class. Extremely unprofessional.