I really like your app and have been using it for a long time. Everything seems very simple to me. The only reason I didn't give it a perfect rating is that I often have problems with credit card paym... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Smooth check in, if your baggage is within permitted limit. Smooth boarding and on time performance. Decent cabin overall for a short haul.
Company replied
"I take business trips outside of Africa and have used Trip.com since 2012. The service improves year after year. I am very satisfied with the majority of my travels."
Company replied
Have used Trip for the last 10 years or so. It’s always got the best rates, easiest navigation …. And whenever anything goes wrong or changes they’re always super helpful in offering a solution. H... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
177K reviews
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Reply from Trip.com
Hi PACHARAKRIT SARITSETTHAKARN,
We are grateful for your time to leave such a positive review. Your willingness to share your experience with our customer support team is highly appreciated.
Rest assured, our utmost priority is to enhance the customer experience. Your valuable feedback motivates us to uphold our best practices and go the extra mile to exceed our customers' expectations.
Once again, we express our gratitude for choosing us, and we hope you have a wonderful day.
Best regards,
Ella
Trip.com
Reply from Trip.com
Dear Shaik shazain,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
👍👍👍👍🤗🤗🤗🤗🤗🤗
April 19, 2026
Reply from Trip.com
عميلنا العزيز،
شكرًا لك على ملاحظاتك. يسعدنا أن نسمع أنك تقدر الراحة التي يوفرها تطبيقنا/موقعنا لعملائنا. نحن نقدر دعمك المستمر ونتطلع إلى خدمتك في رحلتك القادمة معنا. شكرًا لك مرة أخرى لاختيارك لنا.
مع أطيب التحيات،
Madeline
Trip.com
Reply from Trip.com
Hi BOBBY ROBERT IMPERIAL,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Skylar
Trip.com
Reply from Trip.com
Hi Mohammed asif Qureshi,
Thank you for taking the time to provide this wonderful review. I am grateful that you shared your experience with our customer support.
We are dedicated to delivering exceptional customer experiences, and your feedback serves as a great motivation for us to maintain our high standards and go above and beyond to meet our customers' expectations.
Once again, we appreciate your choice in selecting our services, and we hope you have a fantastic day ahead.
Best regards,
Natalie
Trip.com
I was very disappointed not to receive…
I was very disappointed not to receive a refund when I cancelled my hotel booking on the second day of Middle East war due to the fact that airspace had been closed, my flights from Australia to Spain were cancelled, and the Australian government website said 'do not travel to Dubai. It was impossible for me to travel to the country in which my hotel was booked.
The airlines refunded my money, but Trip.com did not.
Other booking platforms do give refunds in these circumstances as its a Force Majeure.
It was an unusual, unforeseen circumstance totally out of my control.
I would like to have the money refunded.
March 1, 2026
Unprompted review
Reply from Trip.com
Dear Antonia ,
Thank you for taking the time to contact us. We sincerely apologize for any inconvenience you may have encountered. Please be assured that we will investigate the matter and reach out to you directly. We value your feedback and appreciate your patience. Thank you again for bringing this to our attention.
Best regards,
Madeline
Trip.com
First option to fly
May 18, 2025
Reply from Trip.com
Hi MOHAMMED HASSAN ALI AZAM,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Kylie
Trip.com
User friendly app and has discounts
User friendly app and has discounts
Fist time booking a flight here and so far the process was easy and fast. Price is also a bit cheaper
April 19, 2026
Reply from Trip.com
Hi VANEZZA,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Mia
Trip.com
Reply from Trip.com
Hi Gochoo Chinzorig,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Evelyn
Trip.com
Flight booking failed on Trip.com…
Flight booking failed on Trip.com website and did not provide confirmation. Rebooked. Then received two booking confirmations within 4 minutes of each other. Despite multiple chat, telephone and email communications they refused to refund the flight they booked in error without a 15%/£64 MyTrip fee. They also do not read or listen to your concerns. You get standard response that only offer to refund with the MyTrip fee. This is profiteering to the disadvantage of consumers and poor business practise. Stressful and time wasting service. It is not worth the benefit of the marginally lower flight cost vs alternatives. Use more trustworthy agents. DO NOT USE this company.
April 18, 2026
Unprompted review
Reply from Trip.com
Dear customer,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Madeline
Trip.com
Perfect free coins and cheap
December 22, 2025
Reply from Trip.com
Hi MEHDI HASSAN,
We highly value your feedback and want to express our gratitude for the time and effort you put into writing a review for us.
Rest assured, we are committed to consistently delivering captivating deals that offer great value to all our customers. We encourage you to continue using our app/website, as there may be a deal that perfectly matches your preferences and requirements.
Once again, thank you for choosing us and hope you have a fantastic day.
Best regards,
Kaylee
Trip.com
Reply from Trip.com
Hi CHARLES PEPULANI MBEWE,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Natalie
Trip.com
fast and easy
April 19, 2026
Reply from Trip.com
Hi Kimberly Sakai,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Angelina
Trip.com
Buy a JunHao flight direct from Shanghai to SG. Smooth check in & fast. Abit expensive for me as airbus crowded. Will not suggest the same path to anyone in future.
Smooth & fast check in.
Flight expensive compared to better airlines
March 28, 2026
Reply from Trip.com
Hi Agnes Swan Kee Lee,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Riley
Trip.com
8 years using the app and all are…
8 years using the app and all are smooth transactions! Until nowww
April 18, 2026
Reply from Trip.com
Hi Coleen Pineda,
Thank you for sharing your feedback with us. We are delighted to hear that our APP/Website brings convenience to our customers, and we are committed to maintaining this level of service while constantly striving to offer even more competitive deals and offers for our valued customers.
Your continued support is greatly appreciated, and we eagerly anticipate serving you on your future journeys with us. Once again, thank you for choosing us as your preferred option.
Best regards,
Layla
Trip.com
Reply from Trip.com
Hi Matticha,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Emilia
Trip.com
Reply from Trip.com
Hi SIRIMAPORN/PHIKJUMROON,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Riley
Trip.com
I like the App set up
I like the App set up. Easy to search. The reward programs such as VIP lounge access is very good.
April 19, 2026
Reply from Trip.com
Hi Mr Susanto Halim,
Thank you for providing us with your feedback. We are glad to learn that our APP/Website brings convenience to our customers, and we are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi Richelle Savella Unico,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Riley
Trip.com
Reply from Trip.com
Hi RIZWAN AHMAD,
We appreciate you providing this positive feedback. It's wonderful to know that you find our APP/Website convenient for our customers. We are committed to delivering and enhancing this level of service, continuously striving to offer even better deals and promotions for our customers.
Your ongoing support holds immense value to us, and we eagerly look forward to assisting you on your next journey with us. Thank you once again for choosing us.
Best regards,
Skylar
Trip.com
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