Tripp Bagage Reviews 

I placed an order on their website, which seemingly went through. I was charged, but did not receive confirmation. I emailed to ask for confirmation, they advised that my order didn't go through. I let them know that my order may not have gone through, but my transaction did. I had two further emails from the customer service supervisor saying this wasn't true (even though I could confirm that the funds had been taken and were not pending). I am convinced that if I didn't stay n their case they would have just pocketed my money and not sent me the product. The service was horrendous from beginning to end. I will absolutely never return or buy another Tripp product. Absolutely would NEVER recommend.

I contacted Tripp by email as my case bought a year ago had been damaged during my holiday, it was impossible to use the case again as the ring that you use to lock the case had broken away. I received communications from a staff member named Helen on Wednesday, and after sending her photos etc she agreed today to send me a new case free of charge

The medium suitcase I ordered was flimsy, wobbly and unsuitable for my needs.
Upon attempting to arrange a return, the returns label maker on the website did not work, there was no contact number, and Tripp have not yet replied to my email requesting support for the return after 2 working days.

Just tried 8 times to order suitcases off your website.
It’s is absolutely abysmal
You have lost my business !!

Terrible quality, wish I hadn't of bought it. Handle was broken on arrival. Did not extend at all, upon opening the case could see the zips had all been undone and the case had clearly been used or opened prior. I did not order and ex display model. Getting in touch with customer service was a nightmare. Have to wait two days before every reply meant getting the thing returned took much longer then needed. Would avoid this company. Wish I had paid attention to previous reviews!

My large (Debenhams supplied) Tripp holiday type case wheels have shredded, no longer the smooth ride it used to have. It’s 6 years old, so out of the 5 year guarantee. In any case (no pun intended), they don’t cover normal wear and tear. So, I went onto Tripp’s website and found they do not supply any spare parts. Not impressed, the wheels look easy to replace. When the same occurred with my Samsonite trolly case, that company supplied a new set of wheels for free (outside of guarantee). I’ll never buy a Tripp product again.
Update:
Replacement wheels from Amazon fitted. No thanks to Tripp.

I bought a suitcase in 2020 it was large 4 wheel suitcase never used in on flights. it was taken away to London in July 2021 and the wheels got damaged never happened with my cases I bought from them before. When I got home I messaged customer services and they arranged for a replacement. Best customer service I have had in a long time.

I bought a large Chic hard suitcase and on first use one corner was completely crushed. I contacted Tripp and they said it must have been damaged by baggage handling, therefore not the fault of Tripp. To me this shows that the product is not fit for purpose and the 5 year guarantee is worthless. Won’t buy from Tripp again.

Bought a cabin a in Debenhams in 2018 and used it regularly for work untill the the extendable handle came off. As it was lockdown and the shop was closed for returns left it till now to claim on the 5 year guarantee. Emailed customer services who replied quickly with a few questions and requests for photos. Two days later I received a new bag. So maybe in a review of the bag it would not get 5 stars but the service did.

If i could give 0 star i would. I ordered a medium sized luggage and was provided with a tracking number. It was updated that my parcel was delivered but nothing came in the mail. PLEASE I JUST NEED THE LUGGAGE FOR TRAVEL. I AM TOTALLY DISAPPOINTED FOR SPENDING MONEY FOR NON EXISTENCE LUGGAGE!!!!! PLEASE REPLY TO MY EMAILS AND I WANT REFUND IF I DONT GET MY PARCEL IN A WEEK!!!

NEVER PURCHASE FROM TRIPP COMPANY

I was provided service by Alex Waddell, the suitcase is damaged only used it once, very bad quality, I do not recommend the company and their service is appalling. I was told its' only minor scuff but the scuffs are very bad, will never be purchasing from here.

I would give them zero.I decided to buy a suitcase of a good quality from Debenhams as I thought the price was quiete a lot .On holiday the structure of the case didn’t withstand just general use and it was damaged a lot .I called up and the representative was very rude and uninterested after I emailed her the pictures.Very bad and poor customer services .I stick to primark at least if the case gets damaged after one use you can always take it back .Avoid at all cost the suitcases are expensive and not fit for purpose as they can’t stand general use after one trip ..Tripp is rubbish crap quality paying overly for poor manufacturing and materials .First time I tried them never again .Go elsewhere where your custom is appreciate and you get value for money and excellent customer services

Wow have yet again received the most amazing customer service from Tripp. From communication to replacing a faulty suitcase everything was 10/10. Alex, Sarah were my sales advisor and delivered excellent service. By far the best experience I have had online by a retail company. Love Tripp product and customer service, would recommend to everyone.

I got delivered a suitcase for my daughter at the weekend with someone jeans in the case.I complained and received a call today and was advise that this is the first time its happened in the 6 years that i have worked her. Alex at the customer services team came across like I was lying and said she will do an exchange. We are in a pandemic who's clothes have you posted to my house not good enough at all. Alex called back after i asked to speak to her manager, she informed me she has not go a line mamager. Alex would email Head of retail she would communicate with then and come back to me. I asked for the Head of Retails to call but only Alex called me back to advise an immediate refund and could take off 20%, thats not a good will gesture. Not good enough Tripp and now I have an upset 15 year old going away friday with no case,looking at me to blame. I ordered online for a reason i did not want to go to shops looking around. How would you like to open a delivery when you are in your house and find clothes in there that do not belong to you and your child touches the clothes. Very unhappy with Tripp and the customer services agent has no interest in dealing with me

I had a Tripp suitcase bought for me and the wheel and zip broke within the first year so I contacted them recently and the customer service was amazing! They’ve replaced my suitcase, as it’s under the 5 year guarantee. Really happy and will use Tripp again in the future.

Very disappointed. I bought 2 cases from Debenham, a cabin case, and a medium sized case for the hold. These cases retail at £90 so not cheap. They look very smart, and held the luggage I needed for my holiday. However, it's a case of style over substance as the hold case was very badly cracked on its first outing. Tripp have said that I need to speak to the airline, which I will, but I was led to believe by a Tripp salesman that if it got damaged, they would help.Poor product if it can't withstand the treatment given by airlines. Will not be replacing it with another Tripp case and will return the other one as well.

I bought a Tripp suitcase in 2017. Two years later one off the wheels got broken. So I contacted TRIPP customer service for a replacement wheel.
They informed me they did not have a spare wheel for this model of suitcase.
So they offered to replace my suitcase with a newer model free off charge.
First class service

Brought these suitcases We’re rubbish so had some more expensive Tripp which we paid the difference.The second set of 4 handle fell off the 1st one being used for the 1st time second time used another suitcase on a cruise wheel fell off that was replaced used the new one on a fly cruise it’s split in 2 places.customer services are useless apparently the 5 yr guarantee only covers wheels & handles the cases haven’t even been used 4 times & they are useless.
DO NOT BUY THESE they are a waste of money. AS ARE CUSTOMER SERVICE’S . Wish we’d of read the reviews on here 1st.waste of nearly £300.

Excellent customer service from Tripp. Call answered quickly, no queue, by Charlotte who was very helpful and dealt with the returns procedure quickly and professionally.

Excited to support help and solution here++