Tripp Bagage Reviews 

Bought the whole range but had a problem with one written to trip twice no reply

One of the reasons I bought this is because of the beautiful pink chrome finish.
Sadly, I didn’t listen to the reviews and from my first flight it got dinged and scratched.
I’m disappointed in myself for ignoring reviewers and disappointed in the quality.
Will not repurchase.

I ordered a Tripp Holiday 6 cabin bag (hard shell, turquoise), really beautiful (hence the 2nd star). And that was it. Basically after a 2-days-trip to Budapest, the TSA lock broke, I emailed customer service literally from the airport, just so they can start the replacement (or whatever procedure they have to go through in such case), as I knew I have 2 short and 1 long haul flight ahead of me. Here’s the timeline...
- 19/11/19 email sent to them
- 20/11/19 they asked for photo proof of the faulty lock
-20/11/19 I sent it
-21/11/19 they asked where I made the purchase
- 06/12/19 (bit of a delay here but I have a life and was away and super busy) replied: on Amazon
-10/12/19 they offered me a replacement, perfect, even the date was more or less fine, 16th December. I quote from my email: “ My mobile number’s *****, the courier can call me any time (our bell is not working). In case if I miss the courier’s call he can contact our concierge from outside, so we definitely don’t miss each other.”
- 13/12/19 they replied saying they were busy and the appointment would be delayed with a day.
Fine by me, still, my first flight is on 23/12/19, shouldn’t be a problem.
-17/12/19 I got an email from Yodel claiming I missed the collection and that my exchange case has been left with the concierge. All this just one minute after the driver had left. Against ALL the info I’ve given them on how NOT to f‘ up, basically.
I came home, opened the exchange case’s box and voila, it’s a guy’s large black suitcase, delivered to the wrong address. Mine was nowhere.
So email again.........
17/12/19 I email them with ALL details again as to whom this suitcase belongs (name was on printed PO sheet inside the box), what I was expecting to be delivered, etc. I also told them my flight is within a week and I started this whole process almost a month before.
Yesterday, I got an email of a brief apology and they told me I’d be delivered the new case today. No sign of it yet, been to the concierge 3 times today, nothing. I am now going to work, the case is sitting at the concierge’s parcel storage room, waiting to be picked up AND exchanged. My flight is on Monday.
Tripp. You tell me what I’m supposed to do now. I’m sick and tired of e-mailing, I’m out of time and f’s, Sunday I’m doing double shift so I have a few hours left tomorrow to deal with this and the only option I see is to go to and buy a case from TX MAXX as that’s the nearest shop where they sell this kind of stuff.
I think the best solution is that you take this case from the concierge, don’t worry about the new one (if it’s not on the way yet), and just full refund me.
Someone misjudged the company’s ability of working by schedule/keeping deadlines. All you should’ve said was to not even be bothered because you’re clearly not able to resolve such problems.
P.s. change your courier.

We bought two cases online, we used them for our cruise holiday but unfortunately the lock on one case failed on the outgoing and the same on the other case on the return, I emailed photos of the locks to Tripp and true to their word they arranged for them to be collected and replaced with new cases . Excellent customer service.

I received a suitcase that was MUCH smaller than the sizes which was listed on their website. I am not able to use it due to the fact that it is too small for what I need when traveling.

I think it is extremely bad service to list wrong sizes on their website when you are an online shop. When it comes to traveling, people need the exact measurements to make sure that the suitcase fits the rules of the airline companies and their own traveling needs.

I have written their customer service and I am awaiting their response, and hope we can find a solution to this misinformation from their part.

Luckily I still have some time before traveling, just hope I did not waste my money!

Needed new handle supports for a Tripp suitcase the items are over 10 years old. Despite sending pictures of the required spares they are unable to supply. Now a useless suitcase.

We returned a case to Tripp at Debenhams in Lincoln. It was two years old and one wheel had broken. We have been Tripp luggage purchasers for many years and this is the first malfunction. What a pleasant surprise - a fantastic sales person at the store, Tripp employee, who exchanged the product hassle and quibble free. This has guaranteed our loyalty to this brand.

I've sent numerous emails to customer service and nobody has even bothered to reply
my luggage arrived via courier, the box it came in was damaged, the suitcase wasn't even properly covered and came with plenty of scratches, looks like a second-hand suitcase, I sent pictures but so fr nobody from Tripp has bothered to get back to me

I bought the Tripp Style Light suitcase- WHAT A LOAD OF RUBBISH! I love Tripp cases but this one is absolutely useless!
Bought 6 months ago, I'm a frequent flyer and it lasted 2 flights to Mallorca. Not at all impressed. It has a hole in the back (through to the inside) and the trim is shredding. The case is sold on being super lightweight which it is however the material is so light and flimsy it could be ripped by anything. Great design but very poor quality- do not buy.

Customer service is excellent Alex was very helpful and polite

Ordered a medium sized suitcase from TRIPP for a 2 week trip to Asia last Friday and was informed that it's been dispatched over the weekend. Received a Yodel email stating my package has been delivered this Monday and that it's been signed for. Usually I received an email from my work's delivery room stating a parcel has arrived for me, but I received nothing, so I thought let me just walk over there and check. Went over there TWICE and they stated nothing but an ASOS package has been delivered for me. I double checked my Yodel delivery status to make sure it wasn't me reading it wrong, but no it states that the package has been delivered. I went over there today too just to check and again absolutely nothing.

Called customer services earlier on and the person I spoke to was just downright rude and unhelpful. They just kept saying that the package has been delivered on their end and that there is nothing else that can be done, which is frankly unacceptable given I've paid for a suitcase which has seemigly disappeared.

I've spent my lunch break at work going into shops to look for an alternative suitcase for my planned trip this week. I'm expecting a full refund from TRIPP and for the inconvenience this has caused me. I'll defnitely never be buying anything from your company again. Kindly please contact me asap to have my funds refunded back to me as I've paid for a suitcase to never arrive.

Would rate 0 stars if it was an option. Atrocious service. Ordered a suitcase on the Thursday morning standard delivery so it should have been getting delivered the following week. I received a text the same day stating my parcel had been despatched and it would be delivered on the Friday which is great, but I wasn’t going to be home and neither was my family. So I gave TRIPP a call and spoke with a lady who stated if no one was going to be home, he would post a slip through door and they would try again at a later date. I received a text while at work on the Friday morning/afternoon stating my parcel had been delivered, I called my mum and asked if she was off work because it states parcel was delivered, she said no she wasn’t home and that she was working. Mum arrived home and there was no parcel. I then phoned TRIPP and spoke to girl a called Alex Waddell who was extremely unhelpful and rude, she stated the driver left the parcel in the front porch, I said excuse me, he did what? It clearly states someone needs to be home to sign for the parcel, NOT that he ( the driver ) could just leave the parcel because he knows fine well HE WILL GET COMMISSION for it. Alex was not apologetic in the slightest and just wanted me off the phone. She states she will investigate it with the driver. I expect a full refund and will definitely NOT be buying from your company again after the awful customer service I received.

I’ve just received my cases from Tripp and I am so impressed with them! Fast delivery and such good quality cases. They are so light and I got such a good saving on them! Would 100% buy from them again.

I ordered a Suitcase after registering online (getting a promotion code) after all the great reviews. I paid for express delivery and as it was the weekend should have been Tuesday. On myself contacting Tripp for an update they informed me that your parcel is out for delivery however there is an issue.
I was offered a refund however this leaves me out of pocket as and trying to scramble for a replacement.
Very disappointing

Our brand new Tripp Cassis Lite arrived on the carousel at Munich airport with only yellow packing tape holding the two halves together. To be fair, it had obviously received some serious abuse by baggage handlers, but both zips had separated. I reckon it had been dropped from height and, because the hard shells didn't break or deform, the zips took the full force and simply pulled apart. Unfortunately the 'end' of the zips are hidden within the material that forms the 'hinge', so the could not be re-attached. We got as far as Ljubljana with some duct tape but had to abandon it there. Warranty is useless in such circumstances so £80 wasted. Replaced with a soft case which has served us well since.

We purchased 4 cases from Tripp, all of them received scratches or dints during their first flight. Other people in our party had no issues with a different brand of suitcase - don't bother buying these!

I bought a large suitcase online just over 3 yrs ago. I had a problem with the zip. I emailed them with photos and I had a really nice apologetic response back. They agreed to replace it without issue. As the suitcase is no longer sold they sent me the nearest match, a courier brought my new suitcase and took the old one away.
Really can't fault the customer service I have received. Thank you

These 'Lite' cases are useless. I had read some negative reviews about how fragile these cases were, but just assumed these reviews were probably isolated examples. We bought two and the first shattered at the corner of one of the wheels after only one journey. The second case had the identical problem after its second use. I would never buy from this company again. I recommend that their senior management should all take a Lite suitcase on their next holiday and see how their product stands up to normal wear and tear!

Bought a suit case saying five year warranty. zip opened up from the case under normal use. asked help under warranty =was asked to send pictures proof of purchase all sent and shamelessly I was told its normal wear and tear . warranty was not honoured, stay away from Tripp rubbish quality awful service don't believe if it says 5 year warranty thats is on glossy stickers only and papers only
i was refused warranty by Charlotte Osborne
Customer Service & Website Manager in-spite of sending the proof that showed five years not completed
Dr Waraich

Not happy with outcome of correspondence via email. Bought 4 cases in 2016. Last weekend the lock dropped off the small 55cm case. My husband had to search for the fittings which had dropped into the lining as the case was needed for return journey from London by train.
Reply from advisor was that as the lock had been replaced it shouldnt fall off again 🤣. What an awful reply.
So much for a 5 year guarantee 😕.
Shame on you Tripp.