Tripsandtours Reviews 237

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and friendly attitudes, which greatly enhanced their trips. Many people highlighted the excellent organization of events and holidays, noting the smooth execution from start to finish. Reviewers also frequently mentioned the comfortable journeys and well-chosen locations, contributing to a relaxing and enjoyable user experience. However, some customers also noted issues with disorganization, particularly regarding missed excursions and poor communication from guides. A few people were dissatisfied with the handling of certain situations, specifically mentioning instances where families felt neglected or unsupported by staff.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent hospitality,... See more

Holidays

Users describe positive interactions with holidays, often highlighting well-planned, enjoyable, and memorable... See more

Location

Clients share positive opinions on location, frequently highlighting the beauty and charm of various... See more

User experience

People report positive experiences with user experience. Customers consistently praise the smooth,... See more

Based on these reviews

Rated 5 out of 5 stars

A well organised event with support offered where needed. There was enough information provided for everyone to access and enjoy a beautiful day out at Matlock, so much greenery and fresh air. Lots... See more

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Rated 5 out of 5 stars

Trip to lake district was amazing. It was well organised by Hajera, she explained clearly on the itinerary and she ensured everyone are comfortable throughout the trip.she conducted fun activities and... See more

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Rated 5 out of 5 stars

Travelled with tripsandtours yesterday for the first time & it definitely won’t be my last ! Had an amazing experience traveling with them to castle comb & Roman city of bath. The ride was so comforta... See more

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Rated 5 out of 5 stars

A big thank you to Nayla and Abid for taking such wonderful care of us! We had an absolutely lovely trip to Torquay on Saturday — so relaxing and enjoyable. The coach was spotless, and the music on th... See more

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Rated 5 out of 5 stars

A Wonderful Day Out in Matlock We had an absolutely fantastic day out in Matlock! The weather was perfect—sunny and warm, which made the stunning scenery even more breathtaking. Everything abou... See more

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Rated 5 out of 5 stars

We had such a lovely experience with Trips and Tours on our recent family trip to Bournemouth Beach! Everything was so well organised from start to finish, and the day ran smoothly. The beach was... See more

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Rated 5 out of 5 stars

This was my second trip with them, and once again, it didn’t disappoint. Even though the journey to Scotland was over 5 hours, it honestly didn’t feel that long. The itinerary was so thoughtfully... See more

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Rated 5 out of 5 stars

5th trip of the year with Trips and Tours. Had a lovely mini break to Edinburgh and Glasgow. Humza was brilliant at keeping us informed and answering any queries. Looking forward to booking again next... See more

Rated 5 out of 5 stars

Overall we had a great experience traveling with tripsandtours to Barry island. Leaving and arriving tym were exactly as promised. Professionalism was amazing and the host labaib was very sweet and fr... See more

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Rated 5 out of 5 stars

We traveled to Barmouth with Trips and Tours UK, extremely happy with their service. The guide Aliya went above and beyond to accommodate all our needs. Been with many companies before but by far this... See more

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Rated 5 out of 5 stars

Went on a day trip to Lynton and Lynmouth in Devon and had such a lovely time! The scenery was absolutely beautiful – quaint little villages, coastal views, and charming streets to explore. What rea... See more

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Rated 5 out of 5 stars

Once again an amazing day out to York with the beautiful Aliya. She is an amazing leader who cared for us from the beginning to the end of the trip. Theres no words to describe what an unbelievable,... See more

Rated 5 out of 5 stars

It was my 1st time ever on a coach trip and international.. i was scared and anxious but once the trip began it was all a very pleasant and comfortable journey ahead. Very professionally and well... See more

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Rated 5 out of 5 stars

We had a fantastic time at Barmouth Beach yesterday which was very well organised by Aliya! What a lovely soul she is, she made the trip so comfortable and happening throughout the journey. Was our... See more

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Rated 5 out of 5 stars

Alyia was astonishing Me and my friends enjoyed trip to Blackpool and very first time went with trips and tours and trust us we can’t thanks enough guys , you r amazing people and specially alyia... See more

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Rated 5 out of 5 stars

Absolutely amazing day out with the beautiful Aliya. Travelled in executive coaches making the journey comfortable and the rep was very attentive and accomadating to everyones’s needs. It was made ver... See more

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Rated 5 out of 5 stars

It's our second time with the team and as usual it was a wonderful tour. This time Hamza was our host and just like Aliyah,he was a incredible host too. We always recommend friends to join this tour... See more

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Rated 1 out of 5 stars

Went to Bournemouth beach with Saba and Aliya who cared more about their own pockets than the people on board the coach as they intended to leave a family behind and only did a U turn to pick them up... See more

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Rated 5 out of 5 stars

A very positive experience of Seville, a beautiful Spanish city. The break was well organised with a nice balance of planned activities and exploring Seville on your own. Location of hotel was central... See more

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Rated 5 out of 5 stars

Me and my family we enjoyed ourselves, thanks to Aliyah for organising this. It was such a vibrant journey, you kept us entertained throughout the journey the quizzes,jokes and the music. Thanks to... See more

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Rated 5 out of 5 stars

Travelled with TripsandTours yesterday to Brugge and pleased to say that we all had brilliant time. Thanks to sister Aaliyah who was very friendly and polite and made sure everyone was comfortable... See more

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Rated 5 out of 5 stars

I've travelled with Trips and Tours twice now and plan to travel again with them in the future. The second trip was a better experience than the first whereby the operator took on my feedback and ens... See more

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Rated 1 out of 5 stars

Advise you to avoid this tour group unless you enjoy Google mapping your way around in circles & getting lost. Went on 2 day Milan trip, 1st day was disorganised & due to many errors we missed o... See more

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Rated 5 out of 5 stars

Had a fantastic day out at the Isle of Wight. As always, the organisers made the journey enjoyable from start to finish. I've travelled with Trips and Tours many times before, and I’m looking forwa... See more

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Rated 5 out of 5 stars

We travelled to Torquay with Trips and Tours and our host for the day was Hajera. Hajera is a very warm, friendly and a great host. She showed initiative, kept us entertained and made our journ... See more

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Rated 1 out of 5 stars

Had an awful experience today and I am truly traumatised. Trips and tours (Aliya and Saba) had the audacity to leave a family of 7, 2 adults and 5 children behind. The family called Saba begging her c... See more

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Rated 5 out of 5 stars

Absolutely incredible tour and service by Aliya. Will be booking regularly as they get sold out quick but top notch business thanks from me the wife and kids! Look forward to the next adventure Aliya... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic Experience with Trips & Tours in London! We had an amazing time exploring London with Trips & Tours! From start to finish, everything was so well organized and stress-fr... See more

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Rated 5 out of 5 stars

Saba called to make sure i arrived on coach on time, was very thoughtful. Aliya was very considerate and informative in itenary and kept us updated through out the journey. She was very thoughtful in... See more

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Rated 5 out of 5 stars

Just got back from a trip to York with trips and tours and it was amazing as always. The hospitality was great, and the entertainment on the coach kept everyone laughing. A special shoutout to Aliya,... See more

Rated 5 out of 5 stars

I went on the coach trip today to Hyde Park Winter Wonderland and it was such a lovely journey from start to finish. The coach itself was great — very clean, comfortable, and the drive was smoot... See more

Rated 5 out of 5 stars

Very well organised, had a lot of fun with my family. A perfect getaway for the summer break especially if you have kids. Recommend for everyone, the staff are lovely, they make a friendly atmosphere,... See more

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Rated 5 out of 5 stars

Me and my family went to Torquay beach with trips and tours and I have to say it was very very enjoyable the beach was absolutely stunning, weather was decent, we arrived at a great time and left in p... See more

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Rated 5 out of 5 stars

Hi Sabah & Aliya, I recently went on my first trip to Belgium with Trips and Tours, and it was such a great experience from start to finish. Everything was well-organised, and the day ran smoothly... See more

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Rated 5 out of 5 stars

We have gone on a few trips with this company before. Yesterday we went on the Brugge trip, and it was one of the best trips i have experienced. I especially would like to give a 5 star review to Aliy... See more

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Rated 5 out of 5 stars

Just got back from an amazing day trip to Bruges! The journey was super smooth—huge thanks to our awesome drivers who made everything so easy. On the way, we had the best time playing antakshri, singi... See more

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Rated 5 out of 5 stars

We have been travelling with Trips and Tours for a few years. We have always had a good experience with Saba and Aliya both very polite and respectful. Always on time and provide good entertainment du... See more

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Rated 1 out of 5 stars

Unfortunately i had a bad experience, as a new customer. Awful lack of proffesionalism, had to message a guide called saba few times to get info on a trip, i travelled from walsall paid £30 per seat... See more

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Rated 5 out of 5 stars

Trips and Tours UK provides an excellent service. Sabah and Aliya are always friendly and available to answer questions. Their customer service is fantastic, and they consistently do an amazing job.... See more

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Rated 5 out of 5 stars

Lovely folk, always a smile on their face, catered to folk on the coach. Very knowledgeable of the Torquay, directing us on features. Kept all entertained on the coach with quizzes and going around... See more

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Rated 5 out of 5 stars

We had an amazing experience with this tour company on our trip to Bournemouth yesterday. The trip was arranged by Aliyah and Sabah who did a great job organizing everything smoothly from star... See more

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Rated 1 out of 5 stars

I attempted to book with them but was declined because of an incident from a few months ago that had nothing to do with me. Honestly, I’m disappointed, but there are far more professional companies ou... See more

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Rated 5 out of 5 stars

The coach driver and tour guide were so friendly and helpful. Their mannerisms and kindness really make the journey sne entire experience that much more enjoyable!

Company replied

Rated 1 out of 5 stars

Went to the Bournemouth Beach today. Due to heavy traffic arrived extremely late which was understandable. However, on the way back the return time was 5:50pm. A family of 7 (5 children and 2 adults)... See more

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Rated 5 out of 5 stars

huge thank you to Sabah and Aliyah for an amazing experience! From pick-up to drop-off, they were absolutely perfect—friendly, professional, and thorough in explaining everything. I couldn’t be happie... See more

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Rated 5 out of 5 stars

We had a great trip with Trips and tours to Llandudno. Hamzah who was leading our trip was very friendly and made the coach trip seem shorter by keeping us entertained. Definitely recommend to others.... See more

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Rated 5 out of 5 stars

I absolutely loved Italy and the time we had in Switzerland too. Aliya was very accommodating to everyone’s needs and the service provided was excellent. The trip was extremely organised and was very... See more

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Rated 5 out of 5 stars

we went to bournemouth yesterday, the beach was mind blowing would definitely recommend. the service was amazing,everything was punctual, the driver and tour guide adam was amazing, great customer ser... See more

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Rated 5 out of 5 stars

Aliya was great and our journey was fun to blackpool we had a great time with Aliya . Me and friends we enjoyed a lot and Aliya is the best tour guide ever thank you Aliya ❤️And specially quiz was goo... See more

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Rated 5 out of 5 stars

Lovely trip excellent host truly enjoyed Blackpool . Will be going on further trips with them in the future hopefully. Keep up the good work .

Company replied

Rated 5 out of 5 stars

The trip to Seville was a great break.The hotel booked was classy and wonderful staff ...just breakfast at the hotel was not to my liking but others seemed to enjoy it.The area was easy to get around... See more

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Rated 2 out of 5 stars

Absolute shambles We were travelling from birmingham to torquay on 10th August. We left at 8:45am and got to the beach at 14:45, a 6 hour journey instead of 3.5-4hrs. Yes there was traffic but this c... See more

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Company details

  1. Tour Operator
  2. Cultural Tours Provider

Written by the company

Welcome to Trips and Tours UK, your gateway to fun and adventure across the UK and Europe! Dive into exciting day trips and unforgettable nights with our expertly curated tours. From sun-soaked beach outings and exhilarating funfair rides to the enchanting world of Disneyland, we have it all. Join our happy travelers and let us make your next journey a blast! Visit our website to explore and book your next fun-filled adventure today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

237 reviews

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Rated 5 out of 5 stars

Absolutely incredible tour and service…

Absolutely incredible tour and service by Aliya. Will be booking regularly as they get sold out quick but top notch business thanks from me the wife and kids! Look forward to the next adventure Aliya 😅

June 24, 2025
Unprompted review
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Reply from Tripsandtours

Dear Customer,

Thank you so much for your fantastic feedback! We’re thrilled to hear that you and your family enjoyed the tour and Aliya’s service. Your support means a lot, and we can’t wait to welcome you on your next adventure with us!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

We had such a lovely experience with…

We had such a lovely experience with Trips and Tours on our recent family trip to Bournemouth Beach! Everything was so well organised from start to finish, and the day ran smoothly. The beach was beautiful, and we had plenty of time to relax and enjoy with the kids.

A special thank you to the supervisor, who was incredibly helpful and attentive throughout the trip, nothing was too much trouble, and they made sure everyone felt comfortable and looked after.

Would definitely recommend Trips and Tours for a stress-free and enjoyable day out! Looking forward to booking again soon.

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Sabiha,

Thank you so much for your lovely feedback! We’re delighted to hear that your family trip to Bournemouth Beach was enjoyable and stress-free, and that our supervisor helped make the day comfortable and memorable.

We really appreciate your recommendation and look forward to welcoming you on another trip soon!

Warm regards,
The Trips and Tours Team

Rated 1 out of 5 stars

Horrible service

Horrible service. Waste of money.

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Customer,

We’re very sorry to hear about your experience. Unfortunately, we have not received any information from you, nor do we have a record of a complaint on the day in question. Please do contact us directly so we can look into this further and assist you.

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Absolutely amazing day out with the…Trips and Tours LTD

Absolutely amazing day out with the beautiful Aliya. Travelled in executive coaches making the journey comfortable and the rep was very attentive and accomadating to everyones’s needs. It was made very clear from booking the trip all terms and conditions and the itenary was clear. Due to traffic we did arrive a little later then expected but that was not in control of the company. But i will definately be booking again and recommending to all friends and family. Execllent service, stress free and worth every penny!!!

June 22, 2025
Unprompted review
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Reply from Tripsandtours

Dear customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had an amazing day out with Aliya and that the executive coaches made your journey comfortable. We appreciate your understanding regarding traffic, and we’re thrilled that the trip ran smoothly otherwise.

Your recommendation means a lot to us, and we look forward to welcoming you on another stress-free adventure soon!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Excellent team

The coach driver and tour guide were so friendly and helpful. Their mannerisms and kindness really make the journey sne entire experience that much more enjoyable!

June 22, 2025
Unprompted review
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Reply from Tripsandtours

Dear Aneesah,

Thank you so much for your lovely feedback! We’re thrilled to hear that our coach driver and tour guide made your journey even more enjoyable with their friendliness and helpfulness. Your kind words mean a lot to us, and we look forward to welcoming you on another trip soon!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Amazing journey

Amazing journey
Great communication throughout the journey

Made sure passengers were entertained and hydrated

Would strongly recommend and travel again

June 22, 2025
Unprompted review
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Reply from Tripsandtours

Dear Tahrah,

Thank you so much for your fantastic feedback! We’re delighted to hear that you enjoyed the journey and that our team ensured everyone was entertained and comfortable. Your recommendation means a lot, and we look forward to welcoming you on another trip soon!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Very good

Very good. I had a lovely trip with tripsandtours. The host was nice and helpful. I really enjoyed booking my trip with them.

June 22, 2025
Unprompted review
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Reply from Tripsandtours

Dear Yasmin,

Thank you for your kind feedback! We’re delighted to hear that you had a lovely trip and that our host made your experience enjoyable. We’re glad the booking process was smooth and look forward to welcoming you on another trip soon!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Really good servic

Really good servic. Guide Naila too good. Recommend to all my friends. Lots of enjoyed and the activities, games in the bus make new friends. Driver was also nice person. Ready for next trip. Overall too much good.

June 22, 2025
Unprompted review
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Reply from Tripsandtours

Dear Gurpreet Singh,

Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the trip and had fun with the activities and games on the coach. Naila and our driver will be delighted to hear your kind words.

We’re excited to welcome you on your next adventure and can’t wait for more fun trips together!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

We had an amazing experience with this…

We had an amazing experience with this tour company on our trip to Bournemouth yesterday. The trip was arranged by Aliyah and Sabah who did a great job organizing everything smoothly from start to finish. A big thank you to Naila, our host for the day, who looked after us so well throughout the journey.

Naila was kind, attentive, and made sure everyone was comfortable, especially on such a hot day. We really appreciated that cold water was provided on the coach, a thoughtful touch that showed they genuinely care about their guests.

Although we got stuck in some traffic and arrived a bit later than expected, it was completely understandable and something that could have happened even if we had driven ourselves. Naila kept everyone updated and maintained a calm, friendly atmosphere the whole way.

Once we arrived, Bournemouth was absolutely beautiful and we had a lovely time enjoying the beach, exploring the area, and relaxing in the sun.

Overall, it was a well organized and enjoyable trip. Thank you again to Aliyah, Sabah, and Naila for making the day so special. We highly recommend this tour company and would definitely travel with them again.

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Bushra,

Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that your trip to Bournemouth was such a memorable experience. Aliyah, Sabah, and Naila will be thrilled to know that their efforts in organising the day, looking after everyone, and keeping the atmosphere friendly and comfortable made such a positive impact.

We really appreciate your understanding regarding the traffic, and we’re so glad you enjoyed the beach and exploring the area. Your recommendation means a lot to us, and we look forward to welcoming you on another adventure soon!

Warm regards,
The Trips and Tours Team

Rated 1 out of 5 stars

Went to Bournemouth beach with Saba and…

Went to Bournemouth beach with Saba and Aliya who cared more about their own pockets than the people on board the coach as they intended to leave a family behind and only did a U turn to pick them up when they heard the child was autistic. SABA was also on the phone to the mother telling her she needs to ‘keep an eye on her kids’ and that the coach is leaving without them. No sympathy for real world situations and they kept emphasising that the driver has to be back on time so he wouldn’t be infringed because it would affect their pockets! Don’t use this company unless you want an unorganised chaotic trip with organisers whose only concern is profit!

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Amirah,

We're really sorry to hear that your experience on the Bournemouth trip didn't meet your expectations. We take all feedback seriously and always aim to offer a safe, enjoyable, and well-organised day out for everyone who travels with us.
That said, we’d like to clarify a few things to help provide some context.
The trip was carefully planned by our team and everything was in place from our side. Unfortunately, there were serious delays on the day caused by motorway accidents and heavy beach traffic. These were completely outside our control. We always do our best to manage situations like this but we also clearly state in our terms and conditions that delays due to traffic or incidents are not something we can guarantee against.
Despite the circumstances, our team worked hard throughout the day to manage the schedule and make sure everyone was comfortable and safe. We also built in extra time to allow for delays. However, coach drivers must follow strict legal limits on how long they can drive. These rules are not about money or protecting ourselves. They exist to keep everyone safe. A tired driver is a risk we simply cannot take.
In the case of the family mentioned, the coach waited nearly 1 hour and 45 minutes after the planned departure time of 5 pm. That’s a very generous window and well beyond what most travel companies would allow. After the coach left, we received a call from the passenger involved. She admitted the delay was her fault and actually thanked us for trying our best to help. Even then, we arranged for the coach to return which added another 45 minutes to the driver’s working day.
At no point were we told the child involved had autism. That said, we treat every passenger including children with the same care and respect no matter their background or needs. If we had been made aware, we would of course have done everything we could within the rules to support the situation.
Our team stayed calm, respectful and professional throughout and we genuinely did everything we could under the circumstances. We know that stressful moments can lead to frustration but we feel our actions were fair, responsible and above all focused on safety.
We appreciate all of our passengers and thank everyone who continues to support and travel with us.

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Trip to lake district was amazing

Trip to lake district was amazing. It was well organised by Hajera, she explained clearly on the itinerary and she ensured everyone are comfortable throughout the trip.she conducted fun activities and made the group very interactive. She ensured all the members were present each and every time during the activities. She captured photos for us and even played Tamil songs in coach.Applause for her and the team.

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Arun,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your trip to the Lake District was such an enjoyable experience. Hajera will be delighted to know that her efforts in organising the itinerary, engaging the group, and keeping everyone comfortable made such a positive impact.

We’ll be sure to pass on your applause to her and the team — it means a lot to us. We look forward to welcoming you on another adventure soon!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Keeping us Entertained

Aliyah was a lovely attendant on the coach and a was our driver risking his license for us to get extra time on the beach in Bournemouth! Thank you for keeping us entertained!
Uncl Saleem-

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Saleem Shahzad,

Thank you for your lovely feedback! We’re delighted to hear that Aliya made your journey enjoyable and that your driver went the extra mile to give you more time at the beach. We’ll be sure to pass on your kind words — it means a lot to the team.

We look forward to welcoming you on another trip soon!

Warm regards,
The Trips and Tours Team

Rated 1 out of 5 stars

Had an awful experience today and I am…

Had an awful experience today and I am truly traumatised. Trips and tours (Aliya and Saba) had the audacity to leave a family of 7, 2 adults and 5 children behind. The family called Saba begging her continuously please wait for us, don’t leave us as their 8 year old autistic son was missing, Saba replied with,’you need to look after your kids properly’ and proceeded in telling the family that they are leaving without them despite the family begging. Awful service with no consideration to the family who were in this very difficult emotional situation.

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Inayah Hussain,

We're really sorry to hear that your experience on the Bournemouth trip didn't meet your expectations. We take all feedback seriously and always aim to offer a safe, enjoyable, and well-organised day out for everyone who travels with us.

That said, we’d like to clarify a few things to help provide some context.
The trip was carefully planned by our team and everything was in place from our side. Unfortunately, there were serious delays on the day caused by motorway accidents and heavy beach traffic. These were completely outside our control. We always do our best to manage situations like this but we also clearly state in our terms and conditions that delays due to traffic or incidents are not something we can guarantee against.

Despite the circumstances, our team worked hard throughout the day to manage the schedule and make sure everyone was comfortable and safe. We also built in extra time to allow for delays. However, coach drivers must follow strict legal limits on how long they can drive. These rules are not about money or protecting ourselves. They exist to keep everyone safe. A tired driver is a risk we simply cannot take.

In the case of the family mentioned, the coach waited nearly 1 hour and 45 minutes after the planned departure time of 5 pm. That’s a very generous window and well beyond what most travel companies would allow. After the coach left, we received a call from the passenger involved. She admitted the delay was her fault and actually thanked us for trying our best to help. Even then, we arranged for the coach to return which added another 45 minutes to the driver’s working day.
At no point were we told the child involved had autism. That said, we treat every passenger including children with the same care and respect no matter their background or needs. If we had been made aware, we would of course have done everything we could within the rules to support the situation.

Our team stayed calm, respectful and professional throughout and we genuinely did everything we could under the circumstances. We know that stressful moments can lead to frustration but we feel our actions were fair, responsible and above all focused on safety.

We appreciate all of our passengers and thank everyone who continues to support and travel with us.

Warm regards,
Trips and Tours Team

Rated 1 out of 5 stars

Awful experience

Went to the Bournemouth Beach today. Due to heavy traffic arrived extremely late which was understandable. However, on the way back the return time was 5:50pm. A family of 7 (5 children and 2 adults) had lost their autistic child and were searching the beach for the child who is non-verbal. The family called Aliya (trip organiser) and explained her child was missing and if she could kindly wait as they’re finding the child . Aliya instructed the driver to continue with the journey leaving the family behind. They emphasised repeatedly that the driver will be infringed which will in turn impact them (come out of their pockets) which is all they seemed to care about. DISGUSTING experience with this company we will not be returning as all they seem to care about is profit!

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Customer,

We're really sorry to hear that your experience on the Bournemouth trip didn't meet your expectations. We take all feedback seriously and always aim to offer a safe, enjoyable, and well-organised day out for everyone who travels with us.

That said, we’d like to clarify a few things to help provide some context.
The trip was carefully planned by our team and everything was in place from our side. Unfortunately, there were serious delays on the day caused by motorway accidents and heavy beach traffic. These were completely outside our control. We always do our best to manage situations like this but we also clearly state in our terms and conditions that delays due to traffic or incidents are not something we can guarantee against.

Despite the circumstances, our team worked hard throughout the day to manage the schedule and make sure everyone was comfortable and safe. We also built in extra time to allow for delays. However, coach drivers must follow strict legal limits on how long they can drive. These rules are not about money or protecting ourselves. They exist to keep everyone safe. A tired driver is a risk we simply cannot take.

In the case of the family mentioned, the coach waited nearly 1 hour and 45 minutes after the planned departure time of 5 pm. That’s a very generous window and well beyond what most travel companies would allow. After the coach left, we received a call from the passenger involved. She admitted the delay was her fault and actually thanked us for trying our best to help. Even then, we arranged for the coach to return which added another 45 minutes to the driver’s working day.
At no point were we told the child involved had autism. That said, we treat every passenger including children with the same care and respect no matter their background or needs. If we had been made aware, we would of course have done everything we could within the rules to support the situation.

Our team stayed calm, respectful and professional throughout and we genuinely did everything we could under the circumstances. We know that stressful moments can lead to frustration but we feel our actions were fair, responsible and above all focused on safety.

We appreciate all of our passengers and thank everyone who continues to support and travel with us.

Warm regards,
Trips and Tours Team

Rated 5 out of 5 stars

Excellent service will definitely…

Excellent service will definitely travel again with yr company

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Nazir Hussain,

Thank you for your kind review! We’re thrilled to hear you enjoyed our service and we can’t wait to welcome you on another trip soon.

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

We had really good time there and it’s…

We had really good time there and it’s really nice service as well as they very helpful and cooperative with us I highly recommend trips and tours to everyone
Hajera and Mark are the best

June 21, 2025
Unprompted review
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Reply from Tripsandtours

Dear Nagina Begum,

Thank you so much for your kind words! We’re thrilled to hear you had such a good time and found our service helpful and cooperative. Hajera and Mark will be especially delighted to know they made such a positive impression on your trip.

Your recommendation means a lot to us, and we can’t wait to welcome you back on another adventure soon!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Amazing time at Scotland!

This was my second trip with them, and once again, it didn’t disappoint. Even though the journey to Scotland was over 5 hours, it honestly didn’t feel that long. The itinerary was so thoughtfully planned—with intentional stops at scenic and interesting places that gave us a chance to stretch, explore, and enjoy the journey.

What really made the trip even more memorable were the fun coach games like pass the parcel—such a great way to keep everyone entertained and bring people together!

Everything ran smoothly, the sights were stunning, and the whole day felt relaxed and well-organised. If you’re looking for a fun, stress-free way to explore new places, I’d highly recommend Trips and Tours.

May 25, 2025
Unprompted review
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Reply from Tripsandtours

Dear Chaila babu,

Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that your second trip with us was just as enjoyable as the first. It’s great to know that the itinerary, scenic stops, and onboard activities helped make the long journey feel relaxed and fun.

We’re especially pleased that the coach games added to the experience — bringing people together is exactly what we love to see on our trips. Your recommendation means a lot to us, and we look forward to welcoming you on another adventure soon!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Salam Aliya

Salam Aliya
Thank you for another well organised trip to Devon.
I throughly enjoyed the trip and will looking forward to travelling with Trips & Tours

May 24, 2025
Unprompted review
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Reply from Tripsandtours

Dear Yasmin,

Thank you so much for your kind feedback! We’re delighted to hear that you thoroughly enjoyed your trip to Devon and that Aliya helped make it so enjoyable. We look forward to welcoming you on many more adventures with Trips & Tours.

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Fantastic Experience with Trips & Tours in London!

We had an amazing time exploring London with Trips & Tours! From start to finish, everything was so well organized and stress-free. The booking process was simple, and their customer service was friendly and responsive.

We got to see all the key landmarks, including Big Ben, Buckingham Palace, and the Tower of London.

The transportation was clean and comfortable. We never felt rushed, and there was free time to explore on our own.

Overall, we couldn’t have asked for a better way to experience London. I would highly recommend Trips & Tours to anyone looking for a well-run, enjoyable sightseeing experience. Can’t wait to book our next adventure with them!

May 24, 2025
Unprompted review
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Reply from Tripsandtours

Dear Zahra,

Thank you so much for your wonderful feedback! We’re delighted to hear that your London trip with Trips & Tours was well-organised, stress-free, and enjoyable. It’s great to know you had the chance to explore the key landmarks and enjoy comfortable transportation with time to explore on your own.

Your recommendation means a lot to us, and we can’t wait to welcome you on your next adventure!

Warm regards,
The Trips and Tours Team

Rated 5 out of 5 stars

Day trip to Lynton and Lynmouth- Devon

Went on a day trip to Lynton and Lynmouth in Devon and had such a lovely time! The scenery was absolutely beautiful – quaint little villages, coastal views, and charming streets to explore. What really made the day though was our amazing tour guide – so friendly, knowledgeable, and full of energy. We were well looked after from start to finish.

The coach ride itself was great fun too – plenty of laughs and even a bit of singing! It added such a nice, cheerful vibe to the whole journey. All in all, a really enjoyable and relaxing day out with a great group. Would definitely recommend if you’re after a fun and well-organised trip with a personal touch.

May 24, 2025
Unprompted review
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Reply from Tripsandtours

Dear Smiya,

Thank you so much for your wonderful feedback! We’re delighted to hear that your day trip to Lynton and Lynmouth was so enjoyable and that our tour guide helped make the day extra special with their friendliness and energy. It’s great to know that the coach journey was fun and added to the cheerful atmosphere.

We really appreciate your recommendation and look forward to welcoming you on another trip soon!

Warm regards,
The Trips and Tours Team

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