Hat alles super funktioniert :)
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After purchasing a ticket from Amsterdam to Faroe Islands they emailed to tell me that they had to re-schedule. What they did instead is cancel my return flight, probably by accident. I never... See more
Best price. Fast and secure procedure. Got my e-ticket in less than 24 hours. Only 1 minus point because no payment via Giro Pay possible. But perhaps thats only often used in Germany. But even with... See more
Company replied
Worst customer service I've ever come across. I have emailed throughout the last week and spent 30 mins waiting on the phone after my flight got pre-poned by 14hrs. No answer what so ever. I never tak... See more
Company details
Information provided by various external sources
Tripsta.de ist eine Online-Reiseagentur, die Ihren Kunden günstige Flüge weltweit anbietet. Unser Kundenservice hilft Ihnen bei jeglichen Fragen gerne weiter. Sie können diesen entweder per E-Mail (service@tripsta.de) oder telefonisch (+49 (69) 80 92 18 64) erreichen.
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2.9
Average
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Worst website and customer service.
September 7, 2017
Unprompted review
Reply from Tripsta
Dear Omer,
We take customers' feedback seriously and are sorry to hear that you are dissatisfied.
We would like to investigate what has happened in more detail and why you are not happy with your recent experience when booking with us. An email has been sent to the email address registered in the booking asking for clarifications.
The tripsta team
The whole company is Fake
The whole company is fake. You can not change name, the whole website and phone system just sucking your money. I tried to reach any representatives in the last 2 days. Yesterday after 7 minutes I give up. Today morning 10 minutes I gave up.
Afternoon 34 bloody minutes. After 17 minutes someone picked up and he explained to me that he is not the representative and he will direct me to his colleague. After 17 more minutes I gave again up.
My official changing request I sent to them today, I got an answer that if you need to change more then 3 characters it is not possible.
The surname is the same, his given name had to be changed. Thank you for the nothing. MY advice never ever book with this company. Pay a bit more and you don't have problems and anger.
August 15, 2017
Unprompted review
Reply from Tripsta
Dear Customer,
Sorry you had trouble getting through via the phone, the lines can get very busy at times.
Trispta is a travel agency and as a third party is bound to all fare rules and regulations imposed by the airline company. The name change procedure may seem like a relatively simple admin task but whether they are possible or not is always subject to the approval of each individual airline.
We are sorry for any inconvenience caused.
The tripsta team
I still have not received the itinerary …
I still have not received the itinerary since I purchased the ticket. Please e-mail it to my e-mail address.
Danke
Alicia Singerman
August 14, 2017
Unprompted review
Reply from Tripsta
Hello Alicia,
We have looked into your case and we can confirm that your e-ticket has already been sent to the email address registered in the booking.
Have you checked your spam folder? Sometimes e-tickets get delivered there by mistake. If you still cannot locate your e-ticket, please send your booking reference and contact details via our contact form and one of the team will be in touch to help: http://www.tripsta.de/contact-form
The tripsta team
THANK YOU Trustpilot!
THANK YOU Trustpilot!! I´ve been looking for a good deal in a flight to Ecuador and I finally found it on your website. So HAPPY!!
Danke schön!!
August 13, 2017
Unprompted review
There should be option to choose meals
June 30, 2017
Unprompted review
You deceivingly hid a 50 Euro "service" …
You deceivingly hid a 50 Euro "service" fee during the entire booking process of my flight tickets. This 50 Europe "service" fee only appeared after my credit card was charged. Advertising prominently the price without this "service" fee, for an entire booking process, except at the very end, is essentially criminally deceptive. You are scammers; and I will let everyone know about it.
June 28, 2017
Unprompted review
Reply from Tripsta
Dear Trevelyan,
We are sorry to hear that you are dissatisfied with your recent experience when using our site.
After looking into your case we can confirm that there was an additional cost of 50.00 Euro, due to the selected payment method.
There are different fees depending on what type of card the user selects, while there is always at least one card type available that does not incur additional charges, for every booking through our website.
The additional cost that will incur, depending on the payment method the user will choose to complete the booking, is visible from the first booking step, after the preferred flight combination is selected. Furthermore, every time the user selects a different card type, the total cost adjusts accordingly.
We keep these transparent for customers so there are no surprise charges.
Should you require any further information or clarifications, please contact our customer services at +49 (69) 80 92 18 64 or send us an email through our contact form http://www.tripsta.de/contact-form, quoting your booking reference number and one of our representatives will get back to you.
The tripsta team
I don't like the extra fees for most of …
I don't like the extra fees I have to pay during booking a flight for most of the payment methods (e.g Mastercard).
And I don't like the extra fees I have to pay during booking a flight to add the option of using the customer service.
June 25, 2017
Unprompted review
Understanding the hidden costs of …
Understanding the hidden costs of different payment methods comes at a very late point. It's better to see them in advance, or at least to be listed in the payment field, instead of only in the overall cost.
Besides that the experience was perfect and I would use the services again.
June 15, 2017
Unprompted review
Reply from Tripsta
Hi Eva,
Glad you are generally happy with the booking process on tripsta.
There are indeed different fees depending on what type of card the user selects, while there is always at least one card type available that does not incur additional charges, for every booking through our website.
The extra cost that might occur from the selected payment method is available for the user to see, from the first booking step after selecting the preferred flight combination. Moreover, at the last booking step every time the user selects a different card type, the total cost adjusts accordingly. We keep these transparent for customers so there are no surprise charges.
The tripsta team
Typical credit card payment options with 62€ fee and no PayPal, ... is not OK!
The portal is OK, only that from >5 offered payment option only the debit card option is cost free, while all other options, including the in Europe usually used Visa or Master credit cards cost 62 € is annoying. Please add cost free and commonly used payment options, at least paywall, also credit cards cost free or bank debit/transfer via IBAN as cost free options. Your competition does better and accepts the usual credit cards (Visa, master), PayPal also needed!
Best regards
May 28, 2017
Unprompted review
Reply from Tripsta
Dear Customer,
We are sorry to hear that you are dissatisfied with your recent experience when booking with us.
There are indeed credit card fees depending on the type of card the user selects. There is always at least one type of card available that does not incur additional charges.
Please note that the free of charge payment methods are not always the same, they are subject to change depending on the booking path the user will follow.
However, we will pass all of your comments to the relevant department to review.
The tripsta team
Easy and quick booking process
Easy and quick booking process. Confirmation of the booking came immediately. Have not yet taken the flight or attempted to make any booking changes but the experience thus far has only been positive.
May 16, 2017
Unprompted review
Reply from Tripsta
Hi Anni,
Glad you are happy with your booking and you liked using tripsta. We hope the whole experience is good for you. Enjoy your trip.
Thank you,
The tripsta team
No money refund
After 3 weeks I still haven't gotten back my money for a flight I paid but I never got the tickets. And the service desk isn't even replying emails. Terrible...
Update after another week:
Tripsta contacted me due to this review and promised to get back to me. Again, no answer nor solution to my problem. Their explanation: "Due to a technical problem they weren't able to refund my money." A technical problem that lasts 4 weeks?! Kind of an implausible explanation... very dissapointing.
May 9, 2017
Unprompted review
Reply from Tripsta
Dear Yud,
Sorry to hear your feedback and that you are dissatisfied. We have already passed your comments to the relevant department to investigate this case for you and one of our representatives will get back to you to assist directly.
The tripsta team
Uncomplicated and well organised 👌
April 26, 2017
Unprompted review
Almost perfect
Booking as such is fast and easy. Confirmation arrives immediately. One disturbing weakness; I fly with Air Berlin and there is an option to add Frequent flyer number. However, when clicking on that section, you can only add a WSirBerlin frequent flyer member number which is silly because AirBerlin is a member of the Oneworld alliance and people may be members of this allaince but with an other Oneworld alliance airline's frequent flyer card. Bst rgds
March 16, 2017
Unprompted review
Reply from Tripsta
Hi P.N,
Glad you are generally happy with the booking process on tripsta. We find honest customer feedback really useful, so thank you for sharing. We will pass your comments to the relevant department for review.
We would like to inform you that, if you can not add your frequent flyer number during the online booking process, you can send your request via our contact form and one of the team will be in touch to help: http://www.tripsta.de/contact-form
Thank you,
The tripsta team
I had problems with paying, I had to do it four times over, each time the computer said my phone number was wrong and my credit card number also.
I had better luck with travelstart than tripsta the same evening
March 14, 2017
Unprompted review
Reply from Tripsta
Dear Yrsa,
We take customer feedback seriously and are sorry that you are dissatisfied with your recent experience when using our site. We will look into your comments and pass them to the relevant department.
The tripsta team
Good
First time booking, I have no issues with it. Easy and user friendly website. took time for me to book because of the terms and conditions. If this fly is good then I can use it for my rest of the life and I can also recommend to friends.
February 19, 2017
Unprompted review
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