I didnt received my eticket!!!!!!! My cc alredy deducting to purchase the ticket through this website. But i didnt receive my ticket Pls send my eticket with ref no F101033715
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See what reviewers are saying
I recommend to use this company for your bookings - Tripsta.ru !
Company replied
thanks for good work, keep going and good luck in your business.
I have spent 26 hours in Pulkovo airport (Sankt Petersburg) sleeping on a bench in departure hall and another 14 hours in Kiev waiting for my plane because my flight was canceled. Weather conditions,... See more
Company replied
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excellent service
excellent service, but there are limitations on the available methods - you can not always make a bank transfer
December 4, 2012
Unprompted review
Unacceptable service!
1. They sold me a 'cancellation insurance', which actually didn't cover cancellation.
2. I had to send 5 emails to initiate cancellation!
3. They gave me misleading and changing instructions, after that they accused me of wrong actions!
4. They promised to return around 20% of money I paid and to do that in 60 days. After almost 3 months NO money returned!
November 13, 2012
Unprompted review
Reply from tripsta
Dear Mr. Lomachinskiy!
Thank you for your review.
We are very sorry for the delay. As our customer service has already informed you, unfortunately the specific Air Company didn’t approve full money refund for the case of “cancellation due to visa rejection”.
Regarding the cancellation insurance, we would like to inform that as it was mentioned in the according terms “Cancellation Insurance covers cancellation fees up to 10.000 € in case of cancellation of the travel because of illness or death of the insured or of a member of his family”.
Concerning the delay of cancellation, we would like to inform you that our agents do not have the right to proceed with the cancellation without the written agreement of the client with the according terms. Since you had additional questions and did not provide us with clear answer concerning your agreement with the cancellation rules, our agents had to resend you the confirmation of cancellation.
Please be informed that on November 15th we had finally received money from the Air Company and we have successfully refunded them to your bank account.
We apologize for the inconvenience and thank you for your understanding in this matter.
For any further information, please contact our customer service at service@tripsta.ru
Your Tripsta - Team
Reliable service
Recommend others to use the service to book tickets
November 7, 2012
Unprompted review
tripsta.ru - proven experience
Fine prices and really wide choice of hotels.
November 7, 2012
Unprompted review
Really good service, very client-oriented
I appreciate support I received from Tripsta.ru staff while solving my issue with tickets return
November 6, 2012
Unprompted review
Everything is very good!
I highly recomeneded this company!
Everything was perfect from the very begining (lookng for the flights) and to the end (getting explanations dealing with the flights and tickets).
All the best,
Evgenia
November 3, 2012
Unprompted review
good service
November 3, 2012
Unprompted review
Much better than i thought it would be =)
Im from Russia and i used Tripsta for the first time and was a little afraid, cuz it is not Russian company and i bought 6 tickets for my family. Tripstas tickets were the cheapest - so i decided to buy them. But everything was just fine and i really enjoyed or Moscow-Milas trip with the connection in Istanbul and back.
November 2, 2012
Unprompted review
Thanks for your help me.
I am very pleased to meet with your site. Thanks again.
November 2, 2012
Unprompted review
I really liked to travel with Tripsta.
I bought the tickets through the Internet. I Had no problems with the payment, the registration in the airport. Thank YOU very much. I found really cheap price and enjoyed my vocation.
November 2, 2012
Unprompted review
It was not finished in proper way.
The service was good, I have some phone calls about changing a schedule. But I did not receive final tickets with number of reservation. The exchanged tickets were not cancelled. I spent an hour to solve it.
November 2, 2012
Unprompted review
Reply from tripsta
Dear Mrs. Poltorak,
We would like to thank you for sharing your opinion with us!
In regards to your flight booking, we would like to inform you that our agents had contacted you concerning the change of the flight schedule as long as they received this information from the air company.
We have checked the history of your booking in the system, and there is a mark that your new ticket was successfully sent to your email address on September 6th.
Sometimes it may happen that the email arrives in your junk or spam folder of your e-mail provider.
There is no necessity of exchanged tickets cancellation.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We highly appreciate your feedback.
For any further information, please contact our customer service at service@tripsta.ru
Your Tripsta.ru team.
Flights Cancelled
Our flights were cancelled just 2 weeks before the departure date, and replaced with additional 5-hour lay-overs in Europe. Not the best traveling experience, that's for sure!
November 2, 2012
Unprompted review
Reply from tripsta
Dear Mr. Sergeev,
Thank you for your review.
We would like to inform you that the representatives of our Customer service had informed you about you flight schedule change as long as they had received this information from the air company.
From what we can see in the system, you had agreed with this change by answering to the email we had sent you. As it is mentioned in the Terms and Conditions of our website, tripsta.ru does not hold any responsibility for any flight changes done by providers.
For any further information, please contact our customer service at service@tripsta.ru
Your Tripsta-Team
Flifgt order Russia-China went very good!
October 28, 2012
Unprompted review
no garanted place on fligt
when i come to fligt officer table he said me that can't find me in the list of passangers. on my fligt back it was not garanted place for me, i was noticed at airport that i will flight just of free places will be available. it is unaccepteble for the air services company!!!!
October 13, 2012
Unprompted review
Reply from tripsta
Dear Mrs. Tostoukhova,
Thank you very much for sharing your opinion with us.
We would like to assure you that your ticket was successfully issued by our system.
Nevertheless, we have contacted the Air company in order to find out the reason for the inconvenience that you had to experience. Unfortunately, at the moment they can't see any problem with your ticket since you had successfully used them.
As we have been informed, they will investigate your situation further only if you, as a passenger will write them an official letter with your complaint.
Thank you very much for your understanding.
Your Tripsta.ru team.
Service and flights were great))
I bought a round trip ticket to Portugal from Madrid. The ticket price here was much better than offers of other sites. Thanks to tripsta team for my journey.
October 10, 2012
Unprompted review
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