Awful experience. Still not received refund from the company and they are no longer responding to my messages. We're now waiting 3 months for a refund. We were booked in December 2025 for the Off... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Said they would pick us up for go karting and they never did , we had to pay extra because they don’t tell you that you have to be a certain age to have a certain kart, and they offered to drop us off... See more
A fantastic trip. Would thoroughly recommend. Beautiful scenery and views of Tiede. Wear your trainers for Teide so you can se the best views. No warmer wear required as you are at the base of the v... See more
We did a pleasant hike with you on Tenerife. Your guide was professional and told us many interesting things. Why am I then giving a bad review ? This is why. We bought a nature hike in the Masca vall... See more
Company replied
Company details
Written by the company
We have carefully selected for you the most popular activities, tourist routes and points of interest in Tenerife. Book your activities at https://www.triptenerife.com/ and save time and money !
Contact info
Tourist Information Point, Avenida Siam, 3 Centro Comercial Siam Mall, 38670 , Costa Adeje, Spain
- +34 822 68 45 04
- booking@triptenerife.com
- triptenerife.com
2.7
Poor
196 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Captain was amazing
Captain was amazing. Views were incredible, we saw dolphins and whales
June 6, 2019
Unprompted review
Didn’t answer the phone cuz we were in…
Didn’t answer the phone cuz we were in water park and they cancelled our booking.
But anyway they just try to manage and keep our travel as normal. Nothing happened and the trip was awesome 🙌
June 6, 2019
Unprompted review
Great experience, 5 out of 5.
The staff were lovely!! So friendly and a great atmosphere on board. They were very honest that they cant guarantee seeing dolphins everytime as they are wild animals but said it was 80% of the time. We got to see whales and dolphins and our son loved it. Food was lovely too! Would highly recommemd!
June 5, 2019
Unprompted review
easy booking service..we had a few…
easy booking service..we had a few transport questions..easily answered on the help link..booked a few trips..no problems whatsoever...saved a few pounds as well..all in all..jobs a good a good en..
June 4, 2019
Unprompted review
So helpful in planning the timings of 3…
So helpful in planning the timings of 3 trips with you really prompt helpful responses thank you
May 18, 2019
Unprompted review
Very dense, informative, and well organized experience
Didn't expect much from this adventure, but it turned out to be a really nice, and well organized experience. The guide was very interesting, and not too much. The food in the recommended restaurant was bad. Really bad. That's why 4 stars.
May 17, 2019
Unprompted review
Great trip
Great trip, just a little confusion when we got picked up by coach driven by language barrier. We needed to email our tickets to Tour Operator, once that was sorted all good!
May 17, 2019
Unprompted review
Quick and efficient service
May 14, 2019
Unprompted review
The process was very strsit forward…
The process was very strsit forward especialy with the help of the online chat.
First class service.
May 11, 2019
Unprompted review
In search of whales
Very nice trip. We saw dolphins and whales and even a turtle
May 9, 2019
Unprompted review
Absolutely brilliant…
Absolutely brilliant experience,friendly guides and the buggys a pleasure to drive on and off road
May 7, 2019
Unprompted review
Understand the needs
Tip Tenerife is great, they help us during 2 weeks organise our trip and all the activities we wanted to do.
I really recommend.
May 6, 2019
Unprompted review
This trip was the best
This trip was the best. We took the 2hour trip, and we saw a lot delfin. Everything was great. We had a bit big wawes, so same People were seak. Our kids enoy the waws soo much that they coud stay for hours. Tenks for everything. Maja
May 5, 2019
Unprompted review
Amazing trip!
Had so much fun. The staff knew exactly how to approach the animals and I really enjoyed snorkelling, music and cava on the break. Everyone was friendly and the catamaran was gorgeous.
May 5, 2019
Unprompted review
Good and friendly!
Good and friendly help by Ann C. At the SIAM Mall office.
April 29, 2019
Unprompted review
Wonderful trip "The Grand Tour" with…
Wonderful trip "The Grand Tour" with Chaantal and Pedro. Well worth the money, imformative and felt safe as the driver very knowledgeable thru Masca. We would highly recommend.
April 29, 2019
Unprompted review
This was at awesome experience
This was at awesome experience, guys on the boat very funny, just beautiful. I recommend it.
April 26, 2019
Unprompted review
Well organised and friendly staff.
April 10, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.