TRL Handmade Furniture Reviews 142

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, often highlighting the beautiful and well-made furniture. Many appreciate the helpful and professional staff, noting their guidance and good advice throughout the process. The overall service is frequently described as excellent, from initial consultations to the final assembly. However, some people experienced issues with the delivery service, citing delays, missed appointments, or problems with the installation team. A few customers also noted minor imperfections in the product upon arrival, such as small damages or unfinished areas, and some felt that communication regarding delivery schedules could be improved.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers praise the craftsmanship,... See more

Quality

Users describe positive interactions with quality, with many customers praising the excellent craftsmanship,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise punctual,... See more

Service

Customers had positive experiences with service. Many reviewers praised the great customer service,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went over to TRL’s workshop to discuss what our options were, taking some samples with us. Ben was brilliant, guiding us through the options and making suggestions. We ordered two custom made t... See more

Company replied

Rated 5 out of 5 stars

Visited the workshop initially to have a look around and decide what finish we wanted for the table we were interested in buying. We were very impressed with the company, small family run business. We... See more

Rated 5 out of 5 stars

The furniture is absolutely beautiful and very well made. Everyone who has visited has commented on how stunning our breakfast bar table and stools look in the kitchen! Customer service has been excel... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

TRL Furniture is an award-winning furniture manufacturer and online retailer based in Nottingham. Our workshop hand-crafts all types of furniture using locally sourced materials. We then deliver the finished products nationwide and install them in your home with our two-person delivery team, who provide exceptional customer service. By purchasing your furniture from TRL, you are supporting five other small, independent businesses in the Nottinghamshire area, which helps sustain approximately 50 local families.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

142 reviews

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Replied to 91% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Staff Picnic Bench

Today we received our bench for our outdoor picnic area at work. Lovely for our staff to use whilst on their lunch. The table is beautifully made and the steelwork is incredible given the shape we requested. We asked for some angles on the bottom so we could bolt it down and they attached some steel with 13mm holes to bolt done. Would highly recommend TRL for their quality and service. Thank you :-)

June 4, 2025
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, delivery drivers worked late to make sure delivered as promised. Table top has a small split in the wood down the side which is a shame because apart from that there’s been no issues

May 9, 2025
Rated 2 out of 5 stars

Poor experience. Left to rectify it all myself.

Legs were attached on arrival in the wrong place. So the bespoke measurements I had provided so that the table would fit around my radiator were made redundant. I had to take the legs off myself and put them back on in the right place.

I also called TRL an hour after the table arrived to let them know the oil had not taken in one large patch of the table making it completely patchy and noticeable. I was basically told it wasn't them and it must have been something I had done. Despite me not touching it once. After a week of back and forth all I have had is them sending me a pot of oi for me to apply. No instructions or anything.

Iv never applied wood oil before so it looks like I'm completely alone on this one despite paying £600.

May 21, 2025
Unprompted review
TRL Handmade Furniture logo

Reply from TRL Handmade Furniture

Hello,

I wanted to reach out to you regarding this review.

I’m sorry about your experience but I don’t think this is a very true representation of the situation.
The table top and legs come separately and our 2 person delivery and assembly team installed the legs in the property whilst someone was present and overseeing. It is at this point that if you weren’t happy with the installation that it could have been rectified. We advise customers that if the legs are to be installed outside of the normal scope to just mention it to the team and they will be able to accommodate.

Regarding the oil, the instructions for application should be on the tin. We looked through the delivery photos and liaised with you regarding this and from the photos there was no view of any patches which is why we agreed with you to send you out some oil.

We take a lot of pride and time in manufacturing our furniture with rigorous systems and various quality check points that it is incredibly difficult to just miss a patch of the timber. Not only that but it would have been visible to us with 2 our our final QC checks before loading on the van when would would have been able to rectify prior to delivery, but this wasn’t the case.

I am sorry that you feel you’ve not had the best experience but please get in touch if we can help to better your experience with the furniture you have. We honestly only want happy customers.

Thank you

Tim

Rated 4 out of 5 stars

Really nice quality coffee table

Really nice quality coffee table. The only part that wasn’t quite right were the legs. The color on each corner of the legs was not painted all the way.

May 9, 2025
TRL Handmade Furniture logo

Reply from TRL Handmade Furniture

Hi Karol,
That’s for the review, we really appreciate it.

I just wanted to point out that the legs are intentional and they’re supposed to look as they do as they’re the raw steel option which show the welding and grinding marks to add to that rustic and industrial charm.
We do have options on the website where you can choose black or grey legs and if you’d like us to change them for you please let the team know on the email address that you have and we would only be happy to help.

Thank you

Tim

Rated 5 out of 5 stars

I visited the workshop to choose the…

I visited the workshop to choose the material for my dining table. my original choice was oak, but I went with the American walnut .
Wow, received the table 2m x1m it is absolutely amazing ,
Quality of the American walnut and the craftsmanship is fabulous. The service I received from Tim and his team were extremely professional.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

We wanted a bespoke changing bench for…

We wanted a bespoke changing bench for a wheelchair user in the family that would bring style to the an already very nice bathroom.

We dealt with Tim at TRL and everything from the consulting stage to the delivery and assembly of a beautifully crafted item genuinely couldn’t have been better.

Recommended!

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Stop searching on Google, these are the only guys you need….

I’m not really the type to leave online reviews, but I wanted to shout about the great service and quality product from these guys.

Ordered a solid oak breakfast bar table for my new home and TRL hand-made it for me to my bespoke size requirements. Communication was great and very fast whenever I had a query, the order was fulfilled pretty quick and they provided a tracking email for the delivery. Overall the service couldn’t be faulted from start to finish.

The table was delivered on time and assembled for me very professionally by the delivery team. The product itself looks amazing and the quality & finish is absolutely on point. I couldn’t be more pleased, it looks stunning in my new home and definitely feels like a piece of furniture that will last a lifetime.

I wouldn’t hesitate to recommend TRL Handmade Furniture to anyone looking for a quality piece. Professional, reliable and definitely value for money. I’m a happy dude.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

A perfectly crafted bespoke American Walnut diningroom table

I commissioned a bespoke Luxury American Walnut kitchen/dining table: 1200mm × 700mm × 760mm (height).
It arrived today, and its beautiful appearance FAR exceeded our expectations!!! It is100% perfectly crafted, made of the finest 50mm thick USA walnut, and the gently shaped and tapered edges instantly communicate its handcrafted bespoke nature. Simply a brilliant looking table!!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Oak Breakfast Bar

I dont normally do reviews but i was extremely happy with the service of TRL from start to finish, a big thank you to the delivery guys who were brilliant and so friendly. But the Brekkie Bar well its changed my kitchen, excellent craftsmanship, i love it thank you

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Terrific all-round product and service.

Terrific all-round product and service.
The delivery time was spot on, and the delivery guys were very helpful.
The product (breakfast bar) is excellent - this is the second breakfast bar I have purchased from TRL Handmade Furniture, and I would recommend them to anyone considering a purchase from this company.

April 25, 2025
Rated 1 out of 5 stars

No communication and no complete order

The company has not fulfilled the full order and I have had no communication from the company that this is the case, I currently have two lengths of timer - one not fully treated on all surfaces. It's really disappointing.

March 17, 2025
TRL Handmade Furniture logo

Reply from TRL Handmade Furniture

Jordan, I am so so sorry to hear this. Let me have a look into for you and get back to you with a solution.

Again, I’m very sorry about this

Tim

Rated 5 out of 5 stars

Outstanding workmanship

From the first visit to the workshop where they listened to everything we wanted, to the delivery of our gorgeous bespoke solid oak table, every moment has been exceptional.
The whole team at TRL are friendly, professional and so talented.
Nothing was too much trouble, everything we asked for they made possible.
Bespoke spider legs made on site to hold a fabulous 3.3 metre table, the natural beauty of the wood glowing from the care, consideration and respect it has been given during every step creating the finished product.
The table was delivered and installed, time taken to ensure precision and perfection.

The table has now taken pride of place in a room designed for decades of family and friends to bring to the table.
Not just a table, a beautiful piece of furniture where memories will be made.
Thank you.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Solid Oak Dining…

Absolutely love my Solid Oak Dining table, finished to a very high standard and the delivery drivers were spot on and made sure everything was perfect before leaving.
Just ordered a Breakfast Bar to compliment.
Can't wait to receive it.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional table & very high quality!

We came across TRL Handmade Furniture when searching online for a large dining table to fit our large dining room. We had ordered two dining tables online previous to this, but couldn’t find one large enough to fit our space. We originally found the perfect wooden table via B&Q and I sent a direct message to TRL asking a few questions.

Tim was very friendly and helpful and made the ordering process seamless. We were originally quoted 2-3 weeks (ordered end of Nov) but definitely guaranteed before Christmas. The table arrived 21st December, just in time for Christmas. Delivery team were very professional and friendly, and table was set up in no time.

We did receive a call on the morning of delivery to say that they had the wrong legs - we specifically asked for black and not raw iron, but they would deliver the table and re-arrange in the New Year to replace the legs. This hasn't happened yet but will in February.

The table is STUNNING. I cant even put into words how happy we are to find the perfect table for our dining room! Everyone that has been in our house has complimented the table and I'm in awe every time I walk into the room.

The quality of the table and workmanship to produce such a stunning dining table is second to none. Amazing quality and exceptional table!

December 21, 2024
Unprompted review

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