TRL Handmade Furniture Reviews 142

Excellent company to deal with! Ordered a table, tv stand and a shelf. Very happy with all of it! Would highly recommend 5*

I ordered a breakfast bar and the quality exceeded my expectations. The exceptional customer service at TRL made the entire experience a pleasure. I had to change the delivery date and address a few times, but the process was seamless. These professionals truly know their craft and are always ready to assist in any situation.
A special shoutout to Rajesh, who I spoke with over the phone several times. He was consistently patient, professional and incredibly helpful. I also want to thank the delivery driver, who went above and beyond by delivering the table late in the evening and assembling it on-site. Despite facing a four-hour drive back to his base, he took the time to ensure everything was perfect.
I highly recommend TRL! In fact, my friend is already planning to order a breakfast bar too.
Thank you guys!

Very helpful people, responsive to questions. Great delivery service. Nice product.

BEWARE. Purchased a solid oak table in Aug. It has been back a number of times for mismatch of colours and general finish/protection. They ended up making another table, just been delivered & back to square one again. Quite simply the finish is poor, very dry and rough to the touch. As soon anything remotely wet touches it i.e. food or liquid it soaks in and permanently marks the table. Despite them telling me its protected with Osmo Oil. I have now given up trying to deal with TRL as clearly their quality expectations are a lot lower than ours..Next step is we have a french polisher booked to address and resolve the issues TRL cannot.

A few email quotes from the owner of TRL, this sums up his attitude to customers !! All I want is what I paid for a £1620 oak dinning table that is fit for purpose

'Customer or not, you’re in the wrong for setting us up to fail. That is not acceptable in my book'

'Regarding droplets on your table, I must advise and stress that placemats must be used on any wooden table'

'I can’t win with you Steve you’ve clearly got it in for us and we couldn’t win either way'

Ordered an item on the 8th of November told it was arriving on Friday the 29th between 15:00 and 19:00. I made arrangements for someone to be at the property to take delivery of the item but nothing turned up and no communication why. Finally got hold of them on Monday and they said it wasn't coming on that Friday and it will be picked up by courier midweek and delivered Friday coming(6th). So once again I have made arrangements for someone to be at the property today to take delivery and again I have been told it’s delayed. Understand it’s handmade by order and would take time to make but it has now been a month and still no item. Terrible!

Easy to order, delivered when promised and more importantly really good quality. Would definitely use TRL again.

Very nice breakfast bar. Very sturdy.
Plenty of character.

I would give them zero stars if I could.

Ordered a table, 2 benches and a shelf…..

This is a long one so you might want to grab a cuppa! They have been to my house 7 times since September.

1st visit- delivery was incomplete, bench legs were scratched, we paid etc for black powered coating. Bench also had a wobble

2nd visit- they came to my house- shelf arrived, I think all good.

Replacement legs still scratched, fella takes them to his van to try and spray paint them!!!!

3rd visit- wrong legs delivered!!!

4th visit- legs that I sent back the first time (same scratch marks/ I took pictures) are delivered!

5th visit- right legs arrive, bench still has a wobble

6th visit- are you keeping up?
Bench legs arrived- all sorted phew!

Or so I thought now a large split has appeared in the table, I call and send pictures. They tell me table top will be replaced.

Today (7th visits) delivery driver turns up at 17:30, as you can imagine we are on first name terms and I ask him if he wants his usual cuppa!

Says he has no table top on the van….. only a bench for me!

He calls to speak to Rajesh……. Now I have to wait again until another delivery date is arranged for 8th time for TRL to visit my house.

Customer service is shocking, they never pick up the phone take ages to respond to emails.

Don’t let all the awards they have won Fool you, they are a cowboy outfit!!

I have also spoken to Ben (a director of some sort) he has been useless!

I have sent Tim an email direct- let’s see if he responds to me?????

Stay stay stay away.

Excellent service and our breakfast bar is great quality and perfect in our Kitchen.

Incredible customer service. Nothing was too much trouble. Prompt, courteous and fabulous product too. HIGHLY recommend.

I’m really pleased with this product. It’s just what we wanted and the quality is exceptional. Communication with TRL was excellent and the bespoke requests were managed spot-on. Updates, delivery and assembly were also excellent.

I had trouble ordering my hallway bench as the website kept defaulting to anthracite coloured legs despite choosing black legs. In the end, I needed to place my order with the wrong coloured legs and follow up with an email for the correction. It took TRL a very long time to acknowledge my email. Also, due to the problem with placing my order I forgot to use my discount code. Again, I had to follow up by email, I received a confirmation that this would be honoured, however TRL have not put through the credit a month after agreeing to do so. Furthermore, the furniture arrived very dusty and dirty. I like the final product, however the service has been poor.

Very pleased with our solid oak breakfast bar which is very well made. The oak is lovely. Kept informed throughout the delivery process and the two guys who brought the breakfast bar and assembled it were very friendly, helpful and efficient. Very satisfied customer.

Amazing breakfast bars, very well made a great quality. Good communication throughout

It was great to use an English company. The service was superb. The item I ordered was really good quality.

Ordered a table from this company via a third-party website (notonthehighstreet).
They happily took the money and disappeared. Tried several times to contact the seller, both through the third-party site and their own webpage - no response. The phone line goes to voice mail all the time as well.
so BE CAREFUL, STAY AWAY.

I have ordered a table and matching bench. Both items are of high quality and look amazing! The wood is solid and thick. I'm very happy with my purchase, best piece of furniture in my house! The price could be definitely higher for the quality, so I'm happy with that too.

Beautiful table delivered on time. Good communication throughout. Assembled by delivery drivers which we weren’t expecting. So all good!

Love my new table, great quality, arrived on time, assembled for me

Lovely handmade oak table. Good customer service from Tim, and great delivery service. Thank you.