truekind.com Reviews 1,176

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product, often highlighting its comfort and quality. They appreciate the supportive nature of the items and find them to be well-made. Reviewers frequently mention that the products exceed their expectations in terms of fit and overall satisfaction. However, some people were dissatisfied with aspects of the order, customer service, and return policy. Issues included difficulties with sizing, leading to the need for exchanges, and some found the return process to be less straightforward than advertised, with concerns about return shipping costs and the functionality of online portals. A few customers also experienced problems with customer service responsiveness and receiving accurate information regarding exchanges.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting comfort and good fit. Many... See more

Quality

People report positive experiences with quality. Many customers praise the products for being well-made,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick delivery,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report negative experiences,... See more

Return policy

Reviewers highlight ambiguous aspects of the return policy. While some customers found the return or exchange... See more

Based on these reviews

Rated 4 out of 5 stars

Truekind bras are the most comfortable and the most supportive of all the wireless bras I have tried (I’ve tried six different brands). My one complaint is how the sides, where the cups and the band... See more

Company replied

Rated 4 out of 5 stars

Most comfortable brand of bras I've found. I absolutely need the extenders and am so happy I can buy extras for when I lose them. I'm still inbetween cup sizes as with all bras of various brands. An X... See more

Company replied

Rated 4 out of 5 stars

I really like the bras. This is my 2nd time ordering. Great marketing sending a free panty to try, I am ordering a bundle package. Only suggestion for improvement would be a better tracking system for... See more

Company replied

Rated 4 out of 5 stars

For the first bra I ordered - bra straps were not as comfortable as the advertisement claimed. However, they offered easy and free return and exchanged it for a better more comfortable bra. I feel lik... See more

Company replied



Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am very happy with the bras I ordered

I am happy with the bras I ordered. They provide full coverage, great support and smooth lines under my clothes. The bra extender was a nice surprise. Finding a bra that provides all of the above, plus comfort, was a real problem until I received this one, which did all that and exceeded my expectations.

December 12, 2025
Unprompted review
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Reply from truekind.com

Thanks for sharing this, Jody. We’re really glad to hear the bras delivered full coverage, great support, and smooth lines while still feeling comfortable. It means a lot to know the fit exceeded your expectations after such a long search. 💕

Rated 1 out of 5 stars

Sizing is wrong and Service is Bad

Sizing is wrong, bra was too small. Requested an exchange yesterday and they said they would email a label to return it -- no label has been emailed. Service and product is bad, I do not recommend it.

December 11, 2025
Unprompted review
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Reply from truekind.com

Hey Nancy, we’re really sorry to hear this and understand why you’d be disappointed. That’s not the experience we want for you. Please send us your order details so we can check on the return label and help get this exchange sorted out as quickly as possible.

Rated 1 out of 5 stars

I should have read the reviews BEFORE I…

I should have read the reviews BEFORE I bought a bra. Like other customers, the auto shipments never stop! You can't get a hold of a real person to correct the problem. The auto-bot says it will send you a link to click to cancel, yet the link never appears. Their website is down most of the time. HORRIBLE COMPANY! AVOID AT ALL COSTS!

December 12, 2025
Unprompted review
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Reply from truekind.com

Hey michdalbyhotmail.com, we’re sorry to hear about this experience. Please share your order details with us so we can review your account, help with the cancellation, and look into the charges directly.

Rated 5 out of 5 stars

Great Quality & Great Customer Service

I've become a true Truekind fan! I have had to do a couple of exchanges for size adjustments, and the process was easy. When I've spoken with reps, they were both helpful and courteous. So far, I have purchased two different styles, and I'm happy with the support and COMFORT of each. Waiting on my third style to arrive, and I know I'll love it.

December 11, 2025
Unprompted review
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Reply from truekind.com

We love hearing this, Terri. We’re so glad the exchange process was easy, our team was helpful, and that the support and comfort have been consistent across the styles you’ve tried. We can’t wait for your third style to arrive and hope you love it just as much. 😍

Rated 1 out of 5 stars

Do not purchase from this company

I placed an order for a bra and used Apple Pay to check out. Right after that, the company offered a “buy one, get one free” deal. I assumed it applied to the bra I had just purchased, so I clicked OK. Instead, it created a completely separate order, and I was charged over $90 for another set that I didn’t intend to buy—and that I’m not even sure I want.
I contacted the company immediately because I can’t afford to lose an extra $90. Instead of helping, they gave me the runaround, saying I’d hear back within 24 hours and that the issue was being escalated. That never happened. At this point, it’s clear I won’t be hearing from them.
This company’s practices feel misleading and dishonest. Please be cautious and do not order from them.

December 11, 2025
Unprompted review
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Reply from truekind.com

We’re really sorry to hear how stressful this situation has been, Angel. The follow-up offer should never feel confusing or lead to an order you didn’t intend to place, and we understand why this raised serious concerns. One of our support team members has emailed you with more details and has requested a return for the offer. Please check your inbox for all the information. We appreciate your understanding, and we’re always here if you need further assistance.

Rated 5 out of 5 stars

The bras are great

The bras are great. Fit is perfect. Comfortable yet super supportive. So are the tank tops. Customer Support is very helpful. I just keep buying more. I highly recommend their products.

December 8, 2025
Unprompted review
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Reply from truekind.com

Huge thanks for the recommendation, Jenniferg! We're delighted you love the comfort and support of the bras and tanks, and that our customer support was helpful. 🩷

Rated 5 out of 5 stars

Love, Love, Love These!

I love this company and I love the bras. They are super comfortable and cute! They are seriously all I wear. I just tried one of the panties and also loved them. Super comfortable and just purchased the strapless bra as well as another panty! I love this company and they are legit. Also, I've never had a problem with shipping. Always comes quick!

December 11, 2025
Unprompted review
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Reply from truekind.com

This means so much to us, Laura. Thank you for sharing such a glowing review. We truly appreciate your trust and support. 💖

Rated 3 out of 5 stars

I am very happy with the sport bras and strapless bra

I am very happy with the sport bras made by Truekind. They are supportive and so far hold up well to multiple washings. I am also pleased with the strapless bras. It is the first strapless bra that I’ve had that stays put and is super comfortable. However, I am very disappointed when there is a sale or promotion and the only size available is small. I have been waiting for months to purchase more sport bras but my size (L) is never available.

December 11, 2025
Unprompted review
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Reply from truekind.com

We’re so glad you’re loving your Truekind sports bras, Alice—thank you for letting us know the strapless design is a winner for comfort and fit! However, we genuinely apologize for the letdown of finding that your size (L) is currently unavailable during a promotion. We understand this takes away from the excitement. We are forwarding your valuable feedback directly to the inventory team to help us improve restocking times for popular sizes.

Rated 3 out of 5 stars

Supportive Comfort Wireless Shaping Bra

I purchased the Truekind Supportive Comfort Wireless Shaping Bra. I really love the shape of the bra, the softness, and the fact that it's wireless. I really want this bra to work however, the sizing is all off. I am between a 34DD and 32DD, depending on the day. I purchased a L, which is the size for a 34DD. However, when I received it, the band was too large and the bra doesn't fit because of it. It took me a day of wearing the bra to really understand that it was too big to be truly supportive. So I purchased the 32DD. While the band fits, the cup size is no where near large enough to fit. The range of sizes that each S, M, L, etc reportedly cover is very unrealistic. For example, a M is supposed to cover a 30DDD to a 36A. This is WAY too large a range! I returned the bra that didn't fit, but they don't offer a full refund. I really wanted to love it, but I'm just disappointed. Please fix your sizing!!!

October 19, 2025
Unprompted review
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Reply from truekind.com

Thank you for sharing this, Hope. We’re really sorry the sizing didn’t work as expected, especially since you loved the feel and design of the bra. Your feedback on the size ranges is important and will be shared with our team. Please share your order details with us. We’d like to review your return and see how we can help.

Rated 5 out of 5 stars

Hard to find comfortable fitting bra…

Hard to find comfortable fitting bra for larger breasted woman so happy to have found Truekind and to have found the right bra for me.

December 1, 2025
Unprompted review
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Reply from truekind.com

Woohoo! That just made our day, Paula! We know the bra hunt for larger chests can be a real struggle, and finding that perfect comfortable fit is the best feeling. We're so thrilled Truekind was the answer! Enjoy the comfort! 💕

Rated 5 out of 5 stars

A bra that’s comfortable for an older…

A bra that’s comfortable for an older woman, of average build with large boobs? Yes…This is it! The Truekind® Supportive Comfort Wireless Shaping Bra. It’s comfortable, supportive and wireless with a buttery soft fabric. Get yourself 3 or 4

December 1, 2025
Unprompted review
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Reply from truekind.com

This is it, Once! We couldn't have said it better ourselves! Thrilled that the Supportive Comfort Wireless Shaping Bra is your new go-to. Enjoy that buttery soft support! Thanks for the love! 🥰

Rated 5 out of 5 stars

Easy shopping

Easy shopping, fast shipping, easy to track orders, came packaged well. Customer service was easy to work with on an exchange.

December 10, 2025
Unprompted review
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Reply from truekind.com

Wow, thank you for this incredible feedback, Misty! Making the whole process simple for you is our top priority! ⭐

Rated 5 out of 5 stars

I absolutely love these bras

I absolutely love these bras. They are the only ones I will buy because they are the only ones that are comfortable. They also have the best coverage; my girls never slip out. Delivery came two days after I ordered. Amazing all around!

December 8, 2025
Unprompted review
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Reply from truekind.com

Wow! Being your only comfortable bra choice is the highest compliment we could receive, Bre. Thank you for this wonderful review. 😊

Rated 5 out of 5 stars

Great fit and support!

I originally ordered two bras. I was excited when they came. I tried them on and loved the fit. I loved them so much, I ordered two more! The fit is perfect and so is the support.

December 10, 2025
Unprompted review
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Reply from truekind.com

That’s the greatest compliment, Joy! We’re delighted you found the perfect fit and support. Thank you! 🎉

Rated 5 out of 5 stars

Comfortable bras

I have purchased from this company many times and have never been disappointed. Bras are well made and comfortable and shipping is quick.

December 9, 2025
Unprompted review
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Reply from truekind.com

That's the highest praise we can receive, Ginger! Thank you for being a valued, repeat customer. We're dedicated to keeping those well-made, comfortable bras coming your way, quickly! 😊

Rated 3 out of 5 stars

Poor customer service

The bras are great but very disappointing customer service. There were several incidents that led me to cancel my membership and they still did an automated charge and shipment. I told them I would return the item unopened and wanted a full refund. Instead they gave me a partial refund and said they did see where I cancelled months before and would cancel again. I don’t need any more bras and will never shop here again.

November 19, 2025
Unprompted review
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Reply from truekind.com

Oh Kathryn, we really apologize for the trouble around your cancellation and the incorrect charge, that’s on us, and we’re truly sorry for the frustration it caused. We can confirm your subscriptions have already been canceled, and all the details you need, including return instructions for a full refund, were shared with you via email. Thank you for your patience.

Rated 4 out of 5 stars

The Truekind shopping experience was good

The Truekind shopping experience and customer service experience were both very good. The website is easy to navigate and there are a lot of product options. The clothing is well made and very comfortable. The only negative is that the ads say free returns yet the return policy says the return postage is the responsibility of the buyer.

December 9, 2025
Unprompted review
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Reply from truekind.com

Darelle, we really appreciate you calling out the great experience you had with our site, service, and the comfort of the pieces, that’s wonderful to hear! We’re also genuinely sorry for the confusion around the return policy and the ads. We’ve emailed you more information, so please keep an eye on your inbox.

Rated 1 out of 5 stars

I purchased 4 bras from TrueKind on…

Update: 12/12/25: since writing this review I went to my TrueKind acct and the account membership link was fixed so that I could cancel my elite membership I never signed up for. However, I never received any replies from TrueKind. I should add that my complaint is not unheard of if you research social media complaints for the same problem. I stand by my original review and will not order from them again.
I purchased 4 bras from TrueKind on 10/28/25. The bras are fine. I’m writing this review because on 12/1 I saw a charge for $4.99 from True Kind for an “Elite Membership. This is a monthly charge. I never signed up for this when I purchased my bras. In any event, I tried to contact TrueKind to stop the membership. Their “Jeni AI” customer service bot gave me instructions how to cancel my membership in my account. Only, when I go to my acct that’s not an actual option. Per their website customer service options, I sent a Facebook DM, texted, and left a voice mail. That was a several days ago. I have yet to get a response. Please respond and don’t ask me to DM you as that hasn’t worked.

November 30, 2025
Unprompted review
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Reply from truekind.com

Thank you for the update, Susan. We’re sorry you didn’t receive a response earlier and that the Elite membership charge appeared without your awareness. We understand why this raised concerns, and your feedback is being shared with our team for review and improvement. We’ve also sent you an email with more details about your subscription cancellation and refund, so please keep an eye on your inbox.

Rated 5 out of 5 stars

Fabulously comfortable well fitting…

Fabulously comfortable well fitting product

December 9, 2025
Unprompted review
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Reply from truekind.com

Perfect, Jenni! We are thrilled to hear you find the fit and comfort so great. Thank you for the wonderful feedback!

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