truekind.com Reviews 1,176

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product, often highlighting its comfort and quality. They appreciate the supportive nature of the items and find them to be well-made. Reviewers frequently mention that the products exceed their expectations in terms of fit and overall satisfaction. However, some people were dissatisfied with aspects of the order, customer service, and return policy. Issues included difficulties with sizing, leading to the need for exchanges, and some found the return process to be less straightforward than advertised, with concerns about return shipping costs and the functionality of online portals. A few customers also experienced problems with customer service responsiveness and receiving accurate information regarding exchanges.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting comfort and good fit. Many... See more

Quality

People report positive experiences with quality. Many customers praise the products for being well-made,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick delivery,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report negative experiences,... See more

Return policy

Reviewers highlight ambiguous aspects of the return policy. While some customers found the return or exchange... See more

Based on these reviews

Rated 4 out of 5 stars

Truekind bras are the most comfortable and the most supportive of all the wireless bras I have tried (I’ve tried six different brands). My one complaint is how the sides, where the cups and the band... See more

Company replied

Rated 4 out of 5 stars

Most comfortable brand of bras I've found. I absolutely need the extenders and am so happy I can buy extras for when I lose them. I'm still inbetween cup sizes as with all bras of various brands. An X... See more

Company replied

Rated 4 out of 5 stars

I really like the bras. This is my 2nd time ordering. Great marketing sending a free panty to try, I am ordering a bundle package. Only suggestion for improvement would be a better tracking system for... See more

Company replied

Rated 4 out of 5 stars

For the first bra I ordered - bra straps were not as comfortable as the advertisement claimed. However, they offered easy and free return and exchanged it for a better more comfortable bra. I feel lik... See more

Company replied



Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

The bras are very soft and comfortable

The bras are very soft and comfortable. I love the adjustable straps and the soft bands that don't dig in!

December 1, 2025
Unprompted review
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Reply from truekind.com

That's wonderful to hear, Patti! We put a lot of focus on that softness and those adjustable, non-digging bands. Thank you for the great feedback on comfort!

Rated 1 out of 5 stars

Scammy Billing Practices

While I love their bras, I am so disappointed by how scammy they are once you sign up. I never signed up for auto-ship, but then suddenly I got a notification I was receiving more bras. I cancelled the order and the autoship that had suddenly appeared in my account. And yet every few months I get another email that my order has been received and I've been charged for more bras. I cancel again, it happens again. They have an AI assistant that is not helpful. I go to look at my account, and it gives an error page so I can't even cancel now. I cannot get rid of them. I would have actually ordered more from them in the future because I really like the bras, but after this experience I'll be warning everyone to steer clear.

December 1, 2025
Unprompted review
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Reply from truekind.com

Thank you for sharing this so openly, Katie. We’re really glad to hear you love the bras, and we’re sorry the account and autoship experience has taken away from that. Please share your order details with us so we can review your account, make sure any autoship is fully canceled, and prevent this from happening again.

Rated 1 out of 5 stars

I have gotten several automatic…

I have gotten several automatic shipments of bras and either didn’t sign up for them or signed up unintentionally. I contacted customer service to have them stop and I also went to my account and stopped the automatic shipments. It stopped for a very short time and now I received another order. I went to my account again to make sure I wasn’t signed up for automatic shipments and I am not. I am more than upset that my account is being charged over $50 every 3 months and, apparently, it’s nearly impossible to unsubscribe. The bras themselves are good and I don’t have a problem with them.

December 1, 2025
Unprompted review
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Reply from truekind.com

We’re glad you find the bras good, Cheryl, but your difficulty unsubscribing is a serious concern, and we sincerely apologize for the continued charges. Your satisfaction is our priority, and we want to make this right for you. Please share your order details with us so we can personally handle your account cancellation and check the best possible solution.

Rated 5 out of 5 stars

It's the most comfortable bra they've…

It's the most comfortable bra they've ever worn, feeling like they aren't wearing anything, even during long days or activities. definitely all the panties are my go to.

December 5, 2025
Unprompted review
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Reply from truekind.com

We’re thrilled to hear that, Kathy! Comfort is everything, and we love that our bras and panties have become your go-to. Thank you for sharing!

Rated 1 out of 5 stars

Do Not Order

I ordered the bras. They were nice quality but did not fit me at all. I returned them for a refund. Afterwards I was billed for a subscription I did not want. Then a I was auto shipped a bra that I obviously did not order or want since the ones I did order did not work. When the bra was charged to my PayPal account before it was shipped, I tried to cancel it but it came anyway. Now I have to return it and pray this madness stops!

December 4, 2025
Unprompted review
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Reply from truekind.com

Thank you for explaining what happened, Barbara. We really appreciate you reaching out and giving us the chance to help. Please share your order details with us, and we’ll take a look at the charges and make sure everything gets sorted out for you.

Rated 3 out of 5 stars

Not the best fit for me / difficult return

The bras I ordered did not fit me well and I immediately put in for a refund/return. I received multiple emails regarding the return with instructions but never received the return label.

November 15, 2025
Unprompted review
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Reply from truekind.com

We’re sorry to hear about the difficulty you experienced with the return process. The return label has been sent to your email/ Please check your inbox (and spam/junk folder just in case) for the details. -

Rated 4 out of 5 stars

I love the softness of the bras

I love the softness of the bras. The sizing isn’t an exact fit, the band size is too big for my cup size (XL). The smaller size band was too small for my cup size (L), I also wish there were more color options. My order arrived in a timely fashion,

December 3, 2025
Unprompted review
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Reply from truekind.com

Hey Sherri! We love that the softness worked for you. Thank you for the helpful feedback on sizing and color options, we’re taking it to heart as we keep improving. And we’re happy your package arrived right on time!

Rated 5 out of 5 stars

These bras are supportive and comfortable.

I am a 38/40 DDD and I love these bras for the support and comfort. I will definitely buy more of them.

November 26, 2025
Unprompted review
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Reply from truekind.com

So glad to hear you’re loving the support and comfort, Tammie! Hearing that you plan to get more truly makes our day. Thanks for sharing this! 💛

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

Update: they reached out after my review to say they are confirming the cancelation of my membership. I've heard that 4 times now (every 3 months, and they they send me another shipment! So forgive me if i don't believe it at the moment). You know what they didn't say anything about? Refunding the full amount for products I cannot recieve! Ridiculous!

DO NOT ORDER FROM THIS COMPANY! They will never stop billing you. I have cancelled 4 times and i still get bras. I moved and told them i no longer live there. They still bill me and send bras to that address. I have called so many times, they say to just return the bras and they will refund me. I cannot return what I do not have since they keep sending to a different address. I cannot login to my account because I get errors. I cannot access my tracking info or the refund portal because i get errors. They are just a fraudulent company who want to take your money. DO NOT GIVE THEM YOUR CREDIT CARD INFO!!!

December 1, 2025
Unprompted review
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Reply from truekind.com

We’re really sorry to hear about your experience, that definitely shouldn’t be happening. We’ve sent you an email for the confirmation of cancellation of your membership.

Rated 5 out of 5 stars

Love this bra

Love this bra! Very supportive and comfortable to keep on all day and night.

November 27, 2025
Unprompted review
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Reply from truekind.com

Aw, thank you so much, Rish! We’re so happy to hear you’re loving the bra and feeling supported all day.

Rated 5 out of 5 stars

I’ve tried many bras with and without…

I’ve tried many bras with and without under wires.
This is the first bra, for a plus size woman, that supports.
I will only buy this bra. In fact I’ve gotten 4 so far in various colors.

October 1, 2025
Unprompted review
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Reply from truekind.com

Wow, this is exactly why we do what we do, Sue! Hearing that we're your go-to bra is the highest compliment. Thank you for sharing your story and for collecting your favorites, we're honored to support you!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great quality and fit, holding up well to daily use.

August 1, 2025
Unprompted review
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Reply from truekind.com

This is fantastic to hear, Christina! Thank you so much for taking the time to share. We're thrilled that you're happy with the speed, quality, and fit. We really appreciate you!

Rated 5 out of 5 stars

Lip Stain

I’ve had excellent success with this company. Their products are great, and are as described in the discretion. I am highly satisfied with all my products.

November 20, 2025
Unprompted review
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Reply from truekind.com

This means the world to us, Jane! Hearing that you've had excellent success is exactly why we do what we do. Thank you for trusting us and for the fantastic review!

Rated 5 out of 5 stars

Because I love the fit

Because I love the fit, style, and the way I look wearing it.

September 8, 2025
Unprompted review
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Reply from truekind.com

Yes! That's the feeling we work for. So happy you love it, Kathy!

Rated 1 out of 5 stars

Shipping delays and problems

I’ve had more problems with their shipping vendor and actually receiving my orders. I had to wait 45 days for two bras (size large, color black—nothing unusual). When I was finally able to reach support (which was not easy), they said the order was misplaced in a warehouse, and advised me to re-order which I did. Instead of getting the two bras I only received one. Now I’ve been waiting for a couple of weeks for the second bra. I keep getting messages that the package was undeliverable even though my apartment complex has Luxer lockers to deliver to or an area to leave in the reception area. I’ve never had any problems with Amazon delivering packages. True kind keeps having me re-order the same bra due to their incompetence. The delivery issues have been going on for over 60 days and I still don’t have my bra. I like their bras but the company is not very organized. Worst experience ever.

November 25, 2025
Unprompted review
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Reply from truekind.com

Hi Patty! We understand how challenging this experience has been, and we’re here to make it right. You deserve a smooth ordering and delivery process. Please share your order details with us via DM so we can review your account, track your order, and ensure everything is resolved quickly for you.

Rated 5 out of 5 stars

Truekind bras are made for every body shape!

Truekind bras are made for every body shape! I’m a 1x-2x woman and they fit so nicely! They help you perk up but give you the support you need without digging into your sides. Buy them! I have about 6 of them!

November 25, 2025
Unprompted review
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Reply from truekind.com

Thank you so much for this incredible feedback, S! We're thrilled that you've found a fit that feels supportive and comfortable without digging in. Having you as a loyal customer with 6 bras is the highest compliment we could receive! We truly appreciate you.

Rated 5 out of 5 stars

First no wire bra I’ve tried

First no wire bra I’ve tried. I like the ease of ordering, the comfort and the price. I feel like my clothing looks better. Once there was a sizing issue and the exchange process was very easy.
Bought for vacation and a wedding. Have ordered multiple times!

September 12, 2025
Unprompted review
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Reply from truekind.com

This feedback is gold, Kathy. Thank you! We're so happy you're enjoying the comfort, the price, and the easy process. It's an honor to be your go-to!

Rated 5 out of 5 stars

Excellent …

Extremely fast shipping and excellent quality and so comfortable and well fitting

October 6, 2025
Unprompted review
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Reply from truekind.com

Thank you, Maureen! Our goal is to combine great quality with a fantastic fit and a seamless experience. We're so happy we delivered for you!

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