There was an error on the screen of subscribing to the site and paying, so I asked for cancellation, but an additional payment was made a few days later, so I inquired. A counselor responded quickl... See more
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Truplay digital has charged my account twice for the membership that i was unaware of or used. Even after contacting customer service after the first charged i waa promised a refund and cancelation an... See more
Company replied
A couple of months ago a mistake was made by lil nephew who somehow clicked and subscribed to Trueplay with he himself not knowing as he saw some sneaker he wanted.I found my account being deducted mo... See more
I had acidentally requested ongoign subscription (not intended to do so). I wrote to the trueplay to cancel. They not only promtly cancelled but agreed to Refund as well Thanks Kevin
3.6
Average
298 reviews
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Trueplay.Digital is a pure scam operation!
Warning: Trueplay.Digital is a scam!
On April 13th 2023, I received an email apparently signed by Fedex (yes, I know, I should have checked more thoroughly..), stating that Fedex had failed to deliver a package to me as I was not at home. Since I expected a shipment via Fedex at the time, I didn't have any initial doubt about this email. The email contained a link to a site where I apparently could set a time of the next delivery attempt. This process included a Eur 2 payment to Trueplay.Digital, which I thought would be OK if it meant that I could set the delivery time down to the nearest hour.
It also meant that I had some sort of membership of the site.
A couple of days later, Gmail put the mail correspondence in the spam folder, and I finally discovered that the email was not from Fedex at all! On April 16th, Trueplay.Digital charged me an additional Eur 6.95, (for no apparent reason).
I wrote an email to Trueplay.Digital to cancel my membership, and have the latest charge refunded. I sent 3-4 emails complaining and asking about their behaviour. They refused to refund anything.
Their reply is typically like:
"Your request (1659733) has been updated. To add additional comments, reply to this email.
Dear A...,
Thank you for contacting us!
Our goal is to provide you with the best customer service as possible and to ensure your 100% satisfaction.
Please be aware that as explained in our Terms and Conditions the cancellation fee is a non refundable charge.
This fee of 6.95EUR is the membership cancellation fee for opting out of your 14-days subscription cycle.
What I can do for you today is confirm the account is cancelled and no future charges will be billed to you. The cancellation fee is the ONLY charge that will be charged at this time.
Thank you for being a valued customer.
Please let us know if you have any questions and we will be happy to assist!
Kind Regards,
Jonah Customer Support"
The so called "cancellation fee" was charged before I sent my cancellation-email, by the way.
Since I paid with my VISA-card (or rather "was scammed through my VISA card"), I had to cancel and re-order my card for security reasons.
PS:
Note that Trueplay.Digital offers to refund (some of) the money in exchange for better reviews (3 stars or better). This is clearly written in some of the reviews on this page on Trustpilot, and I also got such an email from them. I refused to give in. Trueplay.Digital behaves like a corrupt entity.
April 13, 2023
Reply from Trueplay
Dear A B,
We are really sorry to read about your response but we do not know anything about a fedex email
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Feel free to reach out to us on our email: support@trueplay.digital so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Kind Regards,
James
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