My top-up account was automaticaly converted into a VIP top-up which i don't needed. As a commercial gesture i did get a full refund which makes me very satisfying. Thanks for this gesture. The conta... See more
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See what reviewers are saying
The thing which i don't like is the website deducted my amount without prior email notice. I just want to request you please at least you should ask one time for the confirmation of subscription befo... See more
I encountered a problem regarding my account and subscriptions, and I contacted technical support, who in turn did their duty to the fullest extent as quickly as possible. The problem was resolved, th... See more
I recently had an issue where I needed a cancelation of my membership and a refund as I had signed up in error. Daisy dealt with my issue extremely quickly and at all times I received an email regardi... See more
4.1
Great
270 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Issue was addressed
March 31, 2024
Unprompted review
Excellent customer support
Hi, I found Bob, in particular very efficient and professional in relation to a query I had, and for that alone I would give this company a high rating, too often companies fall down on customer service, not so with Trueplayer, well done Bob
December 21, 2024
Unprompted review
.y dealings with top agent Brian
The agent who dealt with my query was very efficient and very polite and helpful.
Well done Brian
December 18, 2024
Unprompted review
Problem solved by Emerald
December 18, 2024
Unprompted review
Good communication with customers
I found the communication I had with the online service very good. I got a prompt reply to my query and it was resolved very quickly.
December 9, 2024
Unprompted review
unauthorized deduction from my credit card
I reported an unauthorized deduction of a membership fee and requested a refund. After setting the misunderstanding right, the operator confirmed me that I get a refund. He was very friendly and customer minded too. Thanks.
December 8, 2024
Unprompted review
The support and help from Kenny and his…
The support and help from Kenny and his team in Customer support, made the experience a good one.
December 3, 2024
Unprompted review
They helped me cancel my “subscription”…
They helped me cancel my “subscription” by chat.
December 6, 2024
Unprompted review
Agent Kenny was very hulpful
December 5, 2024
Unprompted review
Very prompt to deal with
November 29, 2024
Unprompted review
Helped by Eugene.
November 25, 2024
Unprompted review
Very good customer service
Very good customer service, answers obtained quickly and efficiently. They dispel all doubts. I recommend.
October 7, 2024
Unprompted review
Reached up nicely
September 19, 2024
Unprompted review
Company is doing well
September 19, 2024
Unprompted review
I couldn’t be happier with the service…
I couldn’t be happier with the service I received. The team handled my problem with the utmost professionalism.
August 21, 2024
Unprompted review
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