My top-up account was automaticaly converted into a VIP top-up which i don't needed. As a commercial gesture i did get a full refund which makes me very satisfying. Thanks for this gesture. The conta... See more
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See what reviewers are saying
The thing which i don't like is the website deducted my amount without prior email notice. I just want to request you please at least you should ask one time for the confirmation of subscription befo... See more
I encountered a problem regarding my account and subscriptions, and I contacted technical support, who in turn did their duty to the fullest extent as quickly as possible. The problem was resolved, th... See more
I recently had an issue where I needed a cancelation of my membership and a refund as I had signed up in error. Daisy dealt with my issue extremely quickly and at all times I received an email regardi... See more
4.1
Great
270 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well the lady who what’s helping me was…
Well the lady who what’s helping me was nice and friendly, thank you very much!
August 9, 2024
Unprompted review
Very helpful customer support
July 29, 2024
Unprompted review
This company is very honest and will do…
This company is very honest and will do the best they can for their customers.
July 16, 2024
Unprompted review
maxry hilft
maxry war sehr hilfsbereit und hat sofort geantwortet das fand ich super
June 30, 2024
Unprompted review
Its good that they will return my money…
Its good that they will return my money back
June 21, 2024
Unprompted review
As far as I am concerned
As far as I am concerned, my problem was solved and their support team is caring especially Ray from the escalation department
June 17, 2024
Unprompted review
Support for the everyday folk!
Nela provided timely response to my query and sent a lovely personalised email offering a refund for things I did not think I would receive a refund for. Thanks Nela and Trueplayer for thinking of the little man, the ones that pay your way. Cheers!
June 15, 2024
Unprompted review
They finally emailed and offered me my…
They finally emailed and offered me my long due refund
May 26, 2024
Unprompted review
I hereby point out that a problem that…
I hereby point out that a problem that arose with your site has been resolved thanks to the interest and intervention of Eugene.
I confirm that the card is still active.
Thank you
May 12, 2024
Unprompted review
Fraud Scam
Fraud Scam! Charged 3 times and didn't get the service promised
April 29, 2024
Unprompted review
Fake untrusting
I didn’t log to this site and take my money without anything
April 14, 2024
Unprompted review
Scam
Scam. Fraud. Facebook support this scammer. Don't trust this company. I made refund for payment.
September 12, 2023
Unprompted review
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