AVOID THIS STORE! Terrible customer service and double-charging issues. I had an awful experience with Truetosole and strongly advise everyone to avoid them. I placed an order and paid for it f... See more
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See what reviewers are saying
Neat experience! 👌 I’ve ordered a pair of Yeezy 350 Black/Red. Nice packaging, seems authentic compared to similar models, shipment around 2 weeks, EU delivery, quick and on point response from... See more
they do not pay invoices as they should - debt collection procedures will be needed now. As of to every client that reads that, I advise you to not buy on TTS Site. If anything changes about my si... See more
Best place to visit in Hungary for sneaker-enthusiasts. The staff was really friendly and helpful and the variety of items were extraordinary. I have never seen any sneaker resell store in t... See more
Company details
Written by the company
The number one limited sneaker and streetwear store & webshop in Hungary and in Romania. 100% authentic products with fast global shipping.
Contact info
Petőfi Sándor utca 17., 1052, Budapest, Hungary
- +3617004022
- support@truetosole.hu
- truetosole.hu
2.4
Poor
199 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Nike × Concepts 'Heavy'
Great condition!
Love the shoes!
Would have loved to be announced/called prior to the shipping rather than waking up with the package at my doorstep:)
June 8, 2022
After buying shoes online no feedback…
After buying shoes online no feedback for weeks. Shoes arrived VERY late. Exchange shoes asked because of wrong size, no feedback for weeks. After phone call, we got a promise, 2 more weeks passed by, still no shoes. ☹️☹️☹️
June 7, 2022
Delivery time issue
I ordered a pair of Jordan 4 and there are 4 weeks since I placed the order and I haven`t got it yet.
Every week I sent an e-mail asking about my order and the answer was " the parcell will arrive on the second half of next week" .
Still waiting for my order.
Really dissapointed about this site.
May 30, 2022
Unprompted review
Awful customer service!!
My parents ordered the air jordan 4 union for my birthday. We waited for the package for more then a month. 2 days before my birthday, my father called to see where it was. They just forgot my order. It didn't even come on my birthday, it came the next day and when I collected the order, the delivery man said I needed to pay him cash, even though I payed with card. So to get the order I paid cash. My parents talked to the staff and said they will give them the money back. To this day they didn't returned the money and it's almost a month since.
April 30, 2022
Unprompted review
Best shop to buy limited sneakers
Best shop to buy limited sneakers! Everyone is so nice and helpful, definitely recommend it!
April 16, 2022
Unprompted review
My opinion about shipping
In my opinion, there was no problem with the delivery, my shoes arrived safely to me. It was delivered in just 5 days which I think is fast. I recommend everyone to shop at the True To Sole webshop!
April 5, 2022
very good quality, very bad customer support
The quality of the product was very, very nice.
I gave two stars just because of the customer support, it was very bad.
If they only could reply to the emails and keep you updated regarding your order, would be perfect.
Also had a little bit of struggle with my refund, but eventually the money arrived in my bank account.
All you have to do is to keep calling until they answer the phone, because that’s how you are going to resolve your issues.
March 31, 2022
I was waiting very long for my pair of…
I was waiting very long for my pair of boots, but at the end it came. After that I realized that boots are small to me so I decided to changed them for bigger pair. I am waiting since January 2022 and still didn't get the boots. I called 3 times and every time they promised me that boots are on the way. Nobody is picking me phone anymore. Totally unreliable company avoid if possible.
March 15, 2022
Unprompted review
Superb shoes
Superb shoes, professional was everything!Call center was friendly and competent!
March 1, 2022
Disaster
I ordered 2 pairs of sneakers. First pair was delivered a month after a purchase and another pair now 1.5month after still haven't arrived. Wrote few times for explanation but I didn't get it but billed both pairs together... So my advice would be to skip this webshop if possible.
January 3, 2022
Reply from True to Sole
We are very sorry for the delay in shipping. In the end of year period our delivery time was longer than usual. According the the tracking, you have received both of your order by now.
excellent customer service
excellent customer service, the guy on the phone was very helpful and kind, got my package when promised
January 3, 2022
Unprompted review
Reply from True to Sole
Thank you very much!
The package says is expierd
It takes to long to ship and I don't know if i get the shoes #TTS20102
January 1, 2022
Reply from True to Sole
Based on your order number you ordered two days ago on 1 January - on a public holiday followed by a Sunday. We ship in 2-14 working days based on the availability of the ordered sneakers. According to the tracking number, your order has already been delivered!
Im waiting for my shoes for 2 months
December 31, 2021
The shoe is perfect :) Thank you!
December 15, 2021
The product it's ok ,but delivery is…
The product it's ok ,but delivery is not
It's not the best courier company 😁
Thank you very much !
December 2, 2021
Reply from True to Sole
Thank you for your order and feedback! In the Black Friday/Christmas period longer delivery time is to expected than usual.
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