Headline: Complete joke—zero buyer protection for faulty items This place is an absolute joke. They offer barely any protection to the buyer while allowing items to be falsely advertised. I bought... See more
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Yet again ripped off on this app I sent for a T-shirt.Got a set of kids wheels for a toy car now.They're saying that they have not got enough information to give me a refund I don't know what more inf... See more
Vintage youre concept is good in all way,except one thing. When a person buy something,this person needs to pick up the package,not that you reward this person by not picking it up. First of all... See more
Item came exactly as described and with the option to return, very good service. Only criticism would be that it 'smelled vintage' - as in its been maybe stored alongside loads of leather jackets... See more
Company details
About True Vintage
Written by the company
About True Vintage
Europe’s leading online vintage retailer store, hailing from the South West of London. Since starting in 2014 we have grown from the ground upwards and are now consistently supplying customers all around the world with the best in branded vintage.
Our business is built on sustainability, with every vintage item we sell prevented from ending up in landfill. On top of that we have projects which see us upcycle damaged items to create unique one-of-one pieces, and we plant a tree every time an order is placed.
Our goal is to continue getting bigger and better. From increasing the selection of vintage items to building out our own brand of products. We want to be your first thought when it comes to upgrading your wardrobe.
Contact info
London, United Kingdom
- info@truevintage.com
- truevintage.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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very nice conditions and right size to…
very nice conditions and right size to follow
December 7, 2021
Amazing
Website so easy to use! Ordered and everything came so fast! Excellent condition! Amazing experience!
December 6, 2021
Reply from True Vintage
Hi Ollie,
Thanks for the feedback.
Looking at your order it was despatched on 01-12-21 and delivered in one business day on 02-12-21.
In addition to this we changed the size of your sweatshirt last minute as per your request.
Please get in touch to let us know how we can improve our service.
Many thanks,
The True Vintage Team
Great quality item
Very well packaged, very good quality item. Would definitely recommend.
Thank you
December 6, 2021
Thank you for the quick delivery
December 6, 2021
Sizes are outrageously wrong.
December 6, 2021
Reply from True Vintage
Hi Mohammed,
Thanks for the feedback.
In regards to sizing on our hats, we have one size available. This is standard sizing, but if it does not fit then we offer free returns.
Apologies for any inconvenience.
The True Vintage Team
Thank you for a fast delivery
Thank you for a fast delivery, all seems ok at the moment as its a Christmas present its not been open as yet, I will update later
December 6, 2021
Prompt service and goods received were…
Prompt service and goods received were as expected, well done for superb service
December 5, 2021
Very poor quality item
Very poor quality item. Sizing completely ridiculous. Sent back
December 5, 2021
Reply from True Vintage
Hi Helen,
Sorry to hear there was an issue with your order.
We inspect our clothing before it goes online, but should there be any issue our customer service team is available to help.
In regards to sizing we have the size on tag, our recommended size and the exact measurements in the form of pit to pit and length.
Hope this helps.
The True Vintage Team
Prada's clothes are damaged
Prada's clothes are damaged, which doesn't match the picture
December 4, 2021
Reply from True Vintage
Hi Yueqi,
Sorry to hear there was an issue with your order.
Our customer service team is available to help with any issues.
Many thanks,
The True Vintage Team
not sure if it was a glitch but I…
not sure if it was a glitch but I managed to get 5 rings for the price of 2 and all of them are really nice! yet to see if they’re actually tarnish-free but overall great!
December 3, 2021
Very good service
My order was sent very quickly. It was carefully packaged and arrived in perfect condition. I am very impressed with the service provided.
December 3, 2021
Quick service and arrived on time
Quick service and arrived on time. Sweatshirt very good quality.
December 2, 2021
Poor quality for price but lovely design.
Lovely jumper but would have expected a lot better quality for the price. Quite disappointed as the item is more of a thick long sleeve top than a sweatshirt. Also very strong smell of plastic.
The design however is lovely and is the only reason I am keeping the item. If quality was better and there was no smell I would definitely purchase more items and recommend. Please bring down the price if you plan to keep the quality like this.
December 2, 2021
The shirt and jumper I ordered was very…
The shirt and jumper I ordered was very good quality and worth the price. I’m happy with my overall shopping experience, and am hoping to buy more in the future!
December 2, 2021
Top drawer!!
Lovely item, well packed, delivered fast. Can't complain and would use again!
December 1, 2021
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