Truly Experiences Reviews 624

Just want to say how good Truly Experiences have been and Ellen in particular to accommodating our request
Ellen went beyond expectations and was so helpful
All the team have been great thank you

Very pleased with the help Vanessa gave me sorting out dates for my experience. Quick and informative responses to my e.mails

Found their customer service to be very good. Vanessa communicated well throughout.

Maria was super helpful sorting out my vouchers which I had got all muddled about after COVID. Super organised, informative and friendly. and very communicative.

Ellen provided excellent service while making our booking - thank you very much

Excellent service (especially from Ellen) thank you for sorting out our experience, we are really pleased we could get the date and time we wanted given it was shorter notice than would usually ask for.

I can honestly say this is the very best customer service I have ever received from business on the internet.
Vanessa, my concierge went above and beyond to coordinate two bookings with with different companies so our table of two became a table of four.
She kept me informed and up to speed every step of the way.
In my opinion customer service as it should be.
Vanessa is a credit to herself and a valuable asset to the company.
All we have to do now is enjoy the day in October.
Thank you again one and all.
I will of course review the actual experience when I have experienced it. !!

Dreadful. You cannot call a person, the Chatbod just keeps saying no one available,no response to emails. I just cannot get through to anyone!

I bought the whiskey experience for my partner. Upon claiming today, i was told they weren't taking place any more!! This cost hundreds of pounds. My partner turns 40 - i know gave nothing booked!

An excellent weekend which exceeded our expectations. Ellen in the office gave an exceptional level of service

Vanessa was amazing accommodating and super friendly. Her professionalism was truly appreciated in our situation. Thank you Vanessa

Excellent customer service!!! Ellen from the truly concierge team went above and beyond to sort out a 1st wedding anniversary treat for me and my husband. She was extremely efficient from the offset and made the whole booking process very easy. Would highly recommend 😊

Excellent service. We had to change a booking at short notice and it was dealt with very quickly. Very speedy and personal response. Thank you.

Really great service arranging a break with Truly Experiences - Vanessa in the office in particular bent over backwards to get everything sorted in spite of us having to delay due to covid and then make changes to dates and locations. Thanks so much!

Ellen went above and beyond to help me sort out an issue I had with my voucher for the Shard. Really great customer service.

We did the Royal Mews Gallery + Michelin star 5 course taster at Quilon experience.

Buying the experience was easy. Booking up a date and receiving the tickets was easy. All the arrangements worked out exactly as expected. When we arrived for lunch the restaurant were expecting us and knew what we had booked.

The gallery was great, really interesting.
The restaurant tasting menu was really good, very high quality, and the service was excellent.

My concierge did everything in their power to make the event happen!
Truly amazing service! Wish that I get this kind of service everywhere I go!

Jian was great in dealing with my booking and rescheduling it immediately. Thanks!

Great service from Vanessa I made a bit of a mess of my booking, but it was sorted by her in a very professional and friendly way . Well done Vanessa

Hidden London event cancelled due to Covid. Jian and Ellen have kept in touch throughout, offering alternative dates when available. Always responded very quickly and were extremely helpful. Haven't gone on the experience yet but have a date confirmed in September.