Trunks & Boxers Reviews 454

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... See more

Rated 5 out of 5 stars

The customer services team is excellent - helpful and speedy. The delivery method is also speedy. I am a very happy customer multiple times. Thank you

Rated 1 out of 5 stars

For all non-UK buyers: What Trunks & Boxers do not tell you, is an additional customs charge , besides shipping costs These totaled more ( ca €50) then the costs of the trunks themselves. Shameful... See more

Company replied

Rated 4 out of 5 stars

Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's fe... See more

Company details

  1. Underwear Store
  2. Clothing Store

About Trunks & Boxers

Written by the company

Trunks & Boxers
Trunks & Boxers

Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.

Our Brands



Shop by type


  Shop Boxers     Shop Boxers Briefs  
  Briefs     Shop Normal Rise Trunks  
  Shop Low Rise Trunks     SALE  
  • Delivery all over UK
  • Same Day Dispatch, Tracked 48
  • Wide Range of Trending Collection
  • We care and will be happy to help you

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

454 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

No delivery

You keep e-mailing me for a review well i cannot give one as i still have not received my order

October 7, 2022
Trunks & Boxers logo

Reply from Trunks & Boxers

I Ater the intial delays, the item is being delivered, please feel free to re-review this.

Thanks
Ajax @ TNB

Rated 1 out of 5 stars

Don't buy from Trunks and Boxers

Bought some boxers which tore after 1 wear. Customer services refused to refund saying I would have to contact the manufacturer direct. They have since not replied to either of my subsequent emails. Don't buy from them!!

September 5, 2022
Unprompted review
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Reply from Trunks & Boxers

Dear Archibaid

Accept our sincere apologies for this sort of experience you have with your purchase.

You have bought from us Bjorn Borg Boxers, we don't get these sort of issues about their quality from any of our customers at all after multiple wears let alone 1 wear.

As mentioned couple of times earlier in emails as well, we cannot take washed or used trunks, and to verify the fault just based on pictures is difficult.

We have so many happy customers and this sort of complaint is very unusual and we have suggested what is best in this case here.

Regards
Ajax @ TNB

Rated 1 out of 5 stars

Placed an order on Tuesday and paid for…

Placed an order on Tuesday and paid for 2-3 day delivery. We are now on Friday and still had no notification that they have been shipped and not received anything yet.

September 23, 2022
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Reply from Trunks & Boxers

Dear Mr Ryan

Thanks for your repeat order and the review.

We have received your order on Tuesday 21st Sept, Night 8:30 pm. It was despatched on wednesday and delivered by Royalmail on Saturday Morning.

That's the fastest we could have despatched, and once it's in royalmail network they try to deliver within 2-3 days. Its there standard Tracked 48 service times. The entire tracking and stages when the item left our warehouse to being delivered to you is recorded and can be seen / tracked using the tracking information shared.

We have sent 3 notifications on Email / SMS regarding despatch and delivery of your parcel please check and confirm.

Here I would request you kindly to re-review this feedback and share your experience again.

Regards
Sahil @TNB



Rated 5 out of 5 stars

Brilliant Service

Put in my order and 54 mins later I was advised that my parcel had been dispatched...what a brilliant service. The parcel arrived within their timescale and product is just as expected. Good service and good products...I have bought from this company before and would have no problem recommending them.

September 22, 2022
Rated 3 out of 5 stars

Calvin Klein low rise boxers

A present for Christmas but Packaging dusty so will need to remove
Old stock ?

September 15, 2022
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Reply from Trunks & Boxers

Dear Sylvia

The item you ordered is of the current season, very uncommon issue. I will get this checked and sort.

Regards
Ajax

Rated 4 out of 5 stars

Over all very good.

Over all very good.
The website was good and delivery was quick but it was so hard to tell the different briefs apart (despite great care) the ones I’ve got are the ones I was trying to avoid which are the low-rise ones that are not very comfortable. So I went with 4 stars. It no easier to tell on Calvin Klein own website either.

September 6, 2022
Rated 1 out of 5 stars

2 of the 3 packs I bought were wrong…

2 of the 3 packs I bought were wrong and when I pointed this out the company didn't seem to be bothered and told me I was wrong

August 16, 2022
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Reply from Trunks & Boxers

Dear James

We have sent you the FREE return label and explained what might have gone wrong.

Also once the items are back we will send you the correct ones.

Please accept our sincere apologies regarding the experience you had with this order.

Regards
Ajax

Rated 5 out of 5 stars

Good value

Good value (cheaper than most shops) and good selection. My only gripe is paying for two say delivery and they weren't posted until day three...

August 9, 2022

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