Trunks & Boxers Reviews 454

The customer services team is excellent - helpful and speedy. The delivery method is also speedy. I am a very happy customer multiple times. Thank you

Website was easy to use. Purchase arrived quickly.

Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them - in the afternoon.
Good communication - they were dispatched that evening and unexpectedly arrived next day!

The socks were what I had been searching for for a while.
They look and feel good. Quality is excellent and they are just as they appeared and were described on the web site.
Have added the website to my bookmarks for next time as I will definitely shop here again

Great prices and great customer service from Sahil - many thanks

Great company for your trunks and boxers.
Extremely easy to order products on line. Prompt delivery. Fair prices ,extended range of products. What's not to like!!!

Good price and fast delivery. I made a mistake, ordered the wrong size, emailed as soon as I realised, all sorted, no drama. Recommended!

These Scotch & Soda Active Stretch Boxers are a great fit and have a comfortable waistband. Nice ‘silky feel’ material and they wash and wear well. Delivery from Trunks & Boxers was timely and the item was well packaged. I would confidently purchase from them again.

For all non-UK buyers:
What Trunks & Boxers do not tell you, is an additional customs charge , besides shipping costs
These totaled more ( ca €50) then the costs of the trunks themselves.
Shameful, never buy anything here anymore !

Fantastic product so comfy and lovely designs

Good service, managed to respond quickly and correct an order before shipping when I accidentally ordered the wrong size. Thanks.

Awful company. Refused to accept responsibility for courier ‘delivering’ item to a a bin used for my daughters dirty nappies. I have no contract with the courier only Trunks and Boxers.

Item also differed from images on website and there was a flaw in the waistband on one of the pairs. Item rejected as does not conform to standards set out in Consumer Rights Act 2015. Made item available for collection. Company initially advised they don’t offer a collection service, but after reminding them of their legal obligations under the Consumer Rights Act 2015, they arranged a collection for a time that I specifically said wasn’t suitable as I woundnt be at home.

Company are insisting that I incur costs to return an item that is faulty and not as described, and unwilling to cover these consequential losses in doing so. This is a breech of the Consumer Rights Act 2015. Currently taking advice on how to proceed.

Update: using the pre paid label will require me to drive to a post office/parcel shop and incur costs in doing so. Royal Mail only offer collections at a certain time of the day. I cannot guarantee I will be at home at this time making this option unsuitable and inconvenient. Both of these breech the Consumer Rights Act 2015.

Order a couple of packs of 2 different styles, however one of the packs was incorrect. I emailed them about it and and within minutes received an email back apologising with an attached prepaid label to return them. The day the items were delivered back to them i received an email thanking me for their return and the correct items were shipped out to me the same day.
Its not about if companies make a mistake, its how they rectify them that matters.

We ordered some specific socks, the ones we recieved were different to those advertised. We wanted a specific item so have contacted via email twice using the details online, we have recieved no reply to either request for resolution and are now stuck with a pricey product we don't want and will have to source the correct item elsewhere.

Edit: following this review, the company did get in touch and after I provided photo proof of the incorrect item, offered for me to return the item for refund or a £5 partial refund and keep the item.

Definitely my go to website for trunks. Trusted, legit and quite affordable compared to any other platform I’ve been to.

Supply excellent fashionable underwear at affordable prices.

Good quality,good price compared to others and a quick service.

Good prices and great service. Items arrived quickly and well packed, no problems.

Really pleased with my order,I ordered one item and was pleased with the quick delivery,that I ordered more,this is the only place that I could find Pringle boxers.These are for one of my son who will only wear these as a Christmas present.